8/10 Good
ELSA MATILDE
Travelled with family
26 Sept 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Gourgous building, great location, worst staff
The Gainsbourgh: a hotel in the best location in Bath, inside a gorgeous building reberbished with refine taste and the plus of a hot spring pool in the spa area. Unfortunatelly with no "soul" at all, hard to believe in a city like Bath that is so distictive. We spend there 4 or 5 days last year and decide to come back for 6 nights during Fall (and the 250 years of Jane Austen) but leave disappointed of a staff that can't care less about the well being of the guest. 15.000 km away from Home, an architect myself and having been in Bath 5 or 6 times it's a pitty. The front desk large ammount of people seemingly doing very little did not once a "have a nice day"! Not even at departure. The 2 waiters (???) at breakfast who where there last year do not have a clue of what they are doing. Not that there's too much to do because £ 40,00 breakfast each was poor: lack of quality, few option, bread so hard it was imposible to eat, and a cook who still provides boiled eggs (hard or not, take your chance) instead of a proper poched one. I took my time reading about the history of this new hotel and could not help but wonder if the owners are aware of the kind of "concierge" service they provide. As usual lots of them! From the gentleman from Barcelona (where our family roots are) had the very bad taste of telling my sister :" su amiguita hoy no se levanta"!!! As if we were a hidding couple of sixty something years old. The 2 main concierges seem to have a side bussiness with taxis. Ugly
ELSA MATILDE
Stayed 6 nights in Sep 2025
