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Stanwell Hotel by Mercure

4.0 star property

Photo gallery for Stanwell Hotel by Mercure

Exterior
Lounge
Breakfast, lunch, dinner served; garden views
In-room safe, desk, iron/ironing board, rollaway beds
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
171 Town Lane, Stanwell, Staines, England, TW19 7PW
  • Place, Bedfont Lakes Country Park
    ‪5 min drive‬
  • Place, Thames River
    ‪7 min drive‬
  • Place, Thames Path
    ‪7 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪11 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

In-room safe, desk, iron/ironing board, rollaway beds

Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Balcony

In-room safe, desk, iron/ironing board, rollaway beds

Executive Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Single Bed

In-room safe, desk, iron/ironing board, rollaway beds

Room, 1 Single Bed

  • Sleeps 1
  • 1 Single Bed

Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

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About the area

Staines

Located in Staines (Stanwell), Stanwell Hotel by Mercure is within a 15-minute drive of Thorpe Park and Windsor Castle. .This hotel is 8 mi (12.9 km) from Hampton Court Palace and 8.3 mi (13.3 km) from Twickenham Stadium.

What's nearby

  • Bedfont Lakes Country Park - 5 min drive - 3.7 km
  • Thorney Park - 6 min drive - 7.0 km
  • Thames River - 7 min drive - 7.3 km
  • Thames Path - 7 min drive - 7.3 km
  • Royal Holloway, University of London - 11 min drive - 10.6 km

Getting around

  • Ashford Station - 4 min drive
  • Heathrow Terminal 4 Underground Station - 5 min drive
  • Heathrow Airport (LHR) - 13 min drive

Restaurants

  • ‪Gordon Ramsay Plane Food - ‬5 min drive
  • ‪Pret A Manger - ‬6 min drive
  • ‪Pret a Manger - ‬5 min drive
  • ‪Wagamama - ‬6 min drive
  • ‪Starbucks - ‬6 min drive

About this property

Stanwell Hotel by Mercure

Stanwell Hotel by Mercure offers 53 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Satellite television is provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Make yourself at home in one of the 53 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Additional features at this hotel include a television in a common area, barbecue grills, and a banquet hall.
Grab a bite to eat at Zamoras Restaurant, a fine-dining restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the 24-hour room service. Full breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Staines? This hotel has 646 square feet (60 square meters) of space consisting of conference space and 3 meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Zamoras Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Atrium Lounge Bar - This bar serves lunch only.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 10 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Atrium Lounge Bar
  • Zamoras Restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 646 square feet of conference space

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1951
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

The credit card used to book the reservation must be presented by the cardholder at check-in.

Renovations and closures

This property is closed from May 20 2022 to December 31 2023 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per day

Service animals are welcome, and are exempt from fees

Food and water bowls are available

Children and extra beds

Children are welcome

1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for GBP 15.0 per night

Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 10 per person
  • Pet fee: GBP 15.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Stanwell

Stanwell Hotel

Stanwell Hotel Staines

Travelrest London Heathrow Stanwell

Stanwell Staines

Stanwell Heathrow Hotel Staines

Stanwell Heathrow Hotel

Stanwell Heathrow Staines

Stanwell Hotel by Mercure Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 448 out of 959 reviews
Rating 8 - Good. 379 out of 959 reviews
Rating 6 - Okay. 84 out of 959 reviews
Rating 4 - Poor. 27 out of 959 reviews
Rating 2 - Terrible. 21 out of 959 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

4/10 Poor

Graham

Travelled with partner
Disliked: Cleanliness, staff & service
This could be a nice hotel but staff aren't very welcoming or knowledgeable. Filthy mattress covering, curtains in restaurant at breakfast all stained and dirty, 40 minute wait after ordering breakfast just not good enough
Stayed 2 nights in Apr 2022

2/10 Terrible

Robert

I did not stay there. It was closed and I had to find a different hote.
Stayed 2 nights in May 2022

2/10 Terrible

Joan

Disliked: Staff & service

Safety of travellers not a concern for this hotel

I arrived and got told I hadn’t paid. So after spending 15 minutes proving I had paid all they said was ‘the company haven’t sent the details across’ so I didn’t get my 20% off food/drink either. The room was basic but thought it would be ok for the night - I was wrong. I had a drunk person with 2 other people trying to enter my room, scaring me so much that I was petrified. The reception had given them a key to get into my room - no health and safety considerations given to single female travellers staying with them. I tried calling the reception number and there was no answer so I sent them an email to which I got a very poor reply - I was literally shaking and they did nothing to make sure I was safe. I will be taking this further when I return to the country. Then after not sleeping because I was worried someone else would come into the room, I checked out to be told I had to pay a bar bill - seriously! I ate in the restaurant, paid by cash (with receipt) and then went to the room - look at the drunk who the hotel gave access to my room - I’m not paying for someone else’s mistake - the gentleman on reception made me feel like I was lying too which wasn’t a pleasant experience. I don’t think I would ever stay there again and would not recommend it to anyone after the way I was treated
Stayed 1 night in Apr 2022

2/10 Terrible

Jeanette

I have not stayed here..
Stayed 2 nights in Apr 2022

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Apr 2022

10/10 Excellent

sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Liam

Stayed 2 nights in Apr 2022

10/10 Excellent

Lisa

Stayed 1 night in Apr 2022

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, great hotel and team.

Great hotel, easy to find. Staff are all very polite. Rooms seem good and clean. Overall, I'd definitely stay again. Room and meal prices were ok. Breakfast prices are a bit excessive.
Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

2/10 Terrible

Warren

Stayed 1 night in Mar 2022

8/10 Good

ERIC

Stayed 3 nights in Mar 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Karen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient, clean ,good value and nice staff . On down side , could have done with a mattress topper & fuller pillows .
Stayed 1 night in Mar 2022

10/10 Excellent

Stephen

Stayed 1 night in Mar 2022

4/10 Poor

Janet

Disliked: Staff & service, room comfort

Rip off food

The breakfast was disguisting, and highly priced. I ordered smoked salmon and scrambled egg on a multi seeded bagel. Cost was 17.50 !!! One plain burnt bagel, scrammbled egg never seen anything like it. Must of been microwaved several times coulsnt eat it and smoked salmom could hardly see it.
Stayed 1 night in Mar 2022

10/10 Excellent

David

Stayed 1 night in Mar 2022

6/10 Okay

lewis

Stayed 1 night in Mar 2022

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Great service, nice food and good nights sleep
Stayed 1 night in Mar 2022

10/10 Excellent

Gareth

Stayed 4 nights in Mar 2022

6/10 Okay

Martin

Stayed 2 nights in Mar 2022

10/10 Excellent

KEVIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

David

Stayed 1 night in Mar 2022

6/10 Okay

Jon

Stayed 1 night in Mar 2022

10/10 Excellent

Brett

Stayed 3 nights in Mar 2022