The rooms on the website are not the same throughout the property, which is misleading. The rooms in the Mews area do not have access to a lift, making it difficult to carry luggage upstairs. The carpets and toilets were stained. There was poor access to get into the shower, a small space between the wall and the shower screen to step over the side of the bath. There were missing tiles in the bathroom and no electrical points around the bed. The only charging points were across the room near the TV, which was quite far from the bed, therefore viewing the TV was a strain from the bed. We did not see a cleaner in the public areas of the hotel for the three days we were there, which needed a thorough clean. The whole experience was very disappointing. However, the staff were very friendly and helpful.