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Best Western Plus Carlton Plaza Hotel

3.5 star property

Photo gallery for Best Western Plus Carlton Plaza Hotel

Lobby
Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)
Exterior
Restaurant
Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Victoria Conference Centre
    ‪10 min walk‬
  • Airport, Victoria, BC (YYJ-Victoria Intl.)
    ‪28 min drive‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(32 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(26 reviews)
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(53 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(22 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(42 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

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About the area

Victoria

With a stay at Best Western Plus Carlton Plaza Hotel, you'll be centrally located in Victoria, steps from The McPherson Playhouse and within a 5-minute walk of Market Square. .This hotel is 0.3 mi (0.5 km) from Chinatown and 0.3 mi (0.5 km) from Fan Tan Alley.

What's nearby

  • Government Street - 1 min walk - 0.2 km
  • The McPherson Playhouse - 1 min walk - 0.2 km
  • Chinatown - 3 min walk - 0.3 km
  • Market Square - 3 min walk - 0.3 km
  • Victoria Conference Centre - 10 min walk - 0.9 km

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Fatburger - ‬3 min walk
  • ‪The Vicious Poodle - ‬2 min walk
  • ‪John's Place Restaurant - ‬3 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Edwardian hotel with a restaurant, steps from The McPherson Playhouse
Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 108 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This Edwardian hotel also features a hair salon, a television in a common area, and a vending machine.
At Best Western Plus Carlton Plaza Hotel, enjoy a satisfying meal at the restaurant. Full breakfasts are served on weekdays from 7:00 AM to 1:00 PM and on weekends from 8:00 AM to 1:00 PM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 1:00 PM and on weekends between 8:00 AM and 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 20 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 20 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel
Best Western Carlton Plaza Hotel
Best Western Plus Carlton
Best Western Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Victoria
Carlton Plaza Hotel
Hotel Best Western Carlton
Hotel Carlton Plaza
Victoria Best Western
Best Western Victoria
Best Plus Carlton Plaza
Best Western Plus Carlton Plaza Hotel Hotel
Best Western Plus Carlton Plaza Hotel Victoria
Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 867 out of 1350 reviews
Rating 8 - Good. 319 out of 1350 reviews
Rating 6 - Okay. 105 out of 1350 reviews
Rating 4 - Poor. 32 out of 1350 reviews
Rating 2 - Terrible. 27 out of 1350 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Rachelle

Liked: Amenities
Yes
Stayed 1 night in Oct 2025

8/10 Good

Harpreet

Liked: Cleanliness
Everything good
Stayed 1 night in Nov 2025

10/10 Excellent

Rufino, Richmond

Liked: Cleanliness, amenities, property conditions & facilities
Great location and hotel room — comfortable, clean, and exactly what I needed.
Stayed 1 night in Nov 2025

10/10 Excellent

James

Stayed 1 night in Nov 2025

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities
Hotel was very clean and staff was wonderful. The only issue I had was the night club underneath my room. the bass was pounding despite the ear plugs left in the room
Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Check in person allowed me to feel very welcomed!
Stayed 1 night in Nov 2025

6/10 Okay

Tiffany

Stayed 2 nights in Nov 2025

10/10 Excellent

Kylie

Liked: Cleanliness, amenities, property conditions & facilities
Really great customer service and clean rooms. 10/10!
Stayed 2 nights in Nov 2025

10/10 Excellent

jennifer

Stayed 1 night in Nov 2025

10/10 Excellent

Lee

Liked: Cleanliness, property conditions & facilities
Friendly and clean, and in a great location
Stayed 2 nights in Nov 2025

10/10 Excellent

Paul

Stayed 1 night in Oct 2025

10/10 Excellent

Parbjeet

Stayed 5 nights in Nov 2025

6/10 Okay

Carole

No soap dispenser in bathtub! Just shampoo & conditioner… I had to exit shower to find soap on far wall by sink! Towels were a dirty white! Should use bleach. We have stayed here several times & no problem…this visit we were not impressed.
Stayed 1 night in Nov 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

6/10 Okay

Navin

Disliked: Property conditions & facilities
It was great service, staff is lovely and convenient but our washroom bathtub wasn't draining the water. If was only a short trip so we didn't complain or bother to be changed.
Stayed 1 night in Nov 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay.
Stayed 1 night in Nov 2025

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Reese

Stayed 1 night in Nov 2025

10/10 Excellent

Deanna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful rooms, great location, delicious restaurant and amazing staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, amenities
Awesome for business travel! Great staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Oct 2025

10/10 Excellent

Riley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff members were very friendly and efficiently.
Stayed 1 night in Oct 2025

10/10 Excellent

Abid

Stayed 6 nights in Oct 2025

10/10 Excellent

Louise

Stayed 3 nights in Oct 2025

10/10 Excellent

Roy

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Oct 2025