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Best Western Plus Carlton Plaza Hotel

3.5 star property

Photo gallery for Best Western Plus Carlton Plaza Hotel

Exterior
Exterior
Dining
Lobby
Fitness facility

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
642 Johnson St, Victoria, BC, V8W1M6
  • Place, Government Street
    ‪1 min walk‬
  • Place, Chinatown
    ‪3 min walk‬
  • Place, Victoria Conference Centre
    ‪10 min walk‬
  • Airport, Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    ‪7 min walk‬

Room options

View all photos for Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

Suite, Multiple Beds, Non Smoking, Kitchen (Third bed is a Sofabed, Full Kitchen)

9.4 out of 10
Exceptional
(35 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette

Suite, 1 King Bed, Non Smoking, Kitchenette

9.6 out of 10
Exceptional
(27 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Two Double Suite

  • Sleeps 5

Family Two Queen Room

  • Sleeps 5

King Suite with Kitchenette

  • Sleeps 4

King and Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(70 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 2 Double Beds, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.2 out of 10
Wonderful
(31 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(52 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Traditional Two Double Room

  • Sleeps 3

Traditional King Room

  • Sleeps 2

King Studio Suite

  • Sleeps 4

Similar properties

Lobby
Days Inn by Wyndham Victoria On The Harbour
Inner Harbour
  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 1,474 reviews
The price is AU$230
includes taxes & fees
18 May - 19 May
Days Inn by Wyndham Victoria On The Harbour

About the area

Victoria

With a stay at Best Western Plus Carlton Plaza Hotel, you'll be centrally located in Victoria, steps from The McPherson Playhouse and within a 5-minute walk of Market Square. .This hotel is 0.3 mi (0.5 km) from Chinatown and 0.3 mi (0.5 km) from Fan Tan Alley.

What's nearby

  • Lower Johnson Street - 1 min walk - 0.0 km
  • Government Street - 1 min walk - 0.2 km
  • The McPherson Playhouse - 1 min walk - 0.2 km
  • Chinatown - 3 min walk - 0.3 km
  • Victoria Conference Centre - 10 min walk - 0.9 km

Getting around

  • Victoria Intl. Airport (YYJ) - 31 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Fatburger - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪The Vicious Poodle - ‬2 min walk
  • ‪Hope Key Restaurant - ‬1 min walk

About this property

Best Western Plus Carlton Plaza Hotel

Best Western Plus Carlton Plaza Hotel offers 108 accommodations with safes and coffee/tea makers. Cable television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Make yourself at home in one of the 108 guestrooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and concierge services. This Edwardian hotel also features a hair salon, a television in a common area, and a vending machine.
At Best Western Plus Carlton Plaza Hotel, enjoy a satisfying meal at the restaurant. Full breakfasts are served on weekdays from 7:00 AM to 1:00 PM and on weekends from 8:00 AM to 1:00 PM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 1:00 PM and on weekends between 8:00 AM and 1:00 PM.
Best Western Plus Carlton Plaza Hotel has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking available (CAD 16 per day)
  • Valet parking on site (CAD 30 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A restaurant

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Built in 1912
  • Edwardian architecture
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 19

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for CAD 20 per night

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25 for adults, and CAD 15 to 25 for children
  • Valet parking fee: CAD 30 per day (in/out privileges)
  • Nearby parking fee: CAD 16 per day (591 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Parking height restrictions apply

Property is also known as

Best Western Carlton Hotel

Best Western Carlton Plaza Hotel

Best Western Plus Carlton

Best Western Plus Carlton Plaza

Best Western Plus Carlton Plaza Hotel

Best Western Plus Carlton Plaza Hotel Victoria

Best Western Plus Carlton Plaza Victoria

Carlton Plaza Hotel

Hotel Best Western Carlton

Hotel Carlton Plaza

Victoria Best Western

Best Western Victoria

Best Plus Carlton Plaza

Best Western Plus Carlton Plaza Hotel Hotel

Best Western Plus Carlton Plaza Hotel Victoria

Best Western Plus Carlton Plaza Hotel Hotel Victoria

Best Western Plus Carlton Plaza Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 940 out of 1449 reviews
Rating 8 - Good. 335 out of 1449 reviews
Rating 6 - Okay. 110 out of 1449 reviews
Rating 4 - Poor. 32 out of 1449 reviews
Rating 2 - Terrible. 32 out of 1449 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Marc

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Location is perfect - close to everything downtown Valet parking is a bonus !! ( don’t have to try and find parking etc ) Staff was amazing - very helpful and great customer service Our rooms were clean and spacious Will definitely be back !!
Stayed 3 nights in Feb 2026

10/10 Excellent

Sunny

Liked: Cleanliness, property conditions & facilities
Great stay at Best Western Plus on Johnson Street in Victoria. The staff are friendly and responsive, requests were handled quickly, and housekeeping was flexible and accommodating. Comfortable and convenient experience — would recommend!
Stayed 22 nights in Jan 2026

10/10 Excellent

Justin

Stayed 1 night in Feb 2026

10/10 Excellent

Marc Anthony

Stayed 2 nights in Jan 2026

10/10 Excellent

jawd

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Jan 2026

8/10 Good

Anita

Liked: Cleanliness, amenities, property conditions & facilities
Pros: Great location, clean, good staff communication. Cons: noise level from hallway/neighbour (large gap underneath door), heater in room can be loud when it's running
Stayed 6 nights in Jan 2026

10/10 Excellent

Jordan

Liked: Cleanliness, property conditions & facilities
Very friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Gaganjot, Victoria

Stayed 1 night in Jan 2026

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good service !
Stayed 1 night in Jan 2026

10/10 Excellent

Krystal

Stayed 1 night in Jan 2026

4/10 Poor

Laureen

The guest I booked for reported that the front desk was not very cheerful when the guest reported that the bar was very loud and she couldn't get to sleep. She was offered ear plugs, but it was not a restful time there. The other guest who was on the 9th floor also reported hearing the loud music from the bar.
Stayed 2 nights in Jan 2026

10/10 Excellent

Tara, Sooke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Recent renovations really uplifted the hotel. Clean and modern. Friendly staff. Great breakfast
Stayed 1 night in Jan 2026

8/10 Good

Jenna, Port Alberni

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The tub did not drain well. Feet were soaking under water while showering. Drain needs to be fixed/unplugged.
Stayed 1 night in Jan 2026

8/10 Good

Tammy, Courtenay

Stayed 1 night in Jan 2026

8/10 Good

Jason

Stayed 2 nights in Jan 2026

6/10 Okay

Shannon, Campbell River

Travelled with group
Liked: Cleanliness, amenities
Amazing staff and service, and very clean, however, very loud on weekends with nightclub below and partiers in the halls at all hours. Would stay again if I was there mid week as it’s a very convenient location and I love the valet parking but I wouldn’t consider it for a Fri or Sat night.
Stayed 2 nights in Jan 2026

10/10 Excellent

Bodhi

Stayed 1 night in Jan 2026

10/10 Excellent

Brent

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, spacious, free coffee machine in lobby, great location, reasonably priced
Stayed 6 nights in Jan 2026

6/10 Okay

omar

Stayed 1 night in Jan 2026

8/10 Good

Bambi

Stayed 1 night in Jan 2026

10/10 Excellent

Anmoldeep

Stayed 1 night in Jan 2026

8/10 Good

Dilnawaz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty decent property.
Stayed 2 nights in Jan 2026

8/10 Good

Sheri

Stayed 1 night in Jan 2026

10/10 Excellent

Stanley

Stayed 4 nights in Jan 2026

8/10 Good

Ellisa

It was clean, staff were very nice and helpful. Restaurant
Stayed 1 night in Jan 2026