Stayed for a single night while in town for The Eras Tour. So we way overpaid at $650CAD for a single night, but that was still a “deal” compared to many others. While the room looked clean, the bathroom reeked of urine. Luckily we caught the last housekeeper leaving for the day and she was gracious enough to come and clean the bathroom floor and around the toilet. It did not help the odor at all. Only offer from the front desk was for a scent thing to try and cover up the urine smell. Unfortunately, there were no other rooms to move to. After checking out we were instructed to message the manager to discuss further. The managers only response was that they’d look into it and hope we’ll try the hotel again. Refused to give any compensation despite us not being able to use the bathroom for fear of where the urine smell was coming from. I absolutely will not be trying this hotel next time I’m in town! There’s no way housekeeping didn’t smell the pungent odor when they were in there, it smelled worse than a New York City subway corner covered in years of stale urine!
Beyond the disappointment with the room itself, the breakfast buffet was also severely lacking. Many of the items were inedible. Coffee and juices were constantly running out and the attendant was sitting on the floor in the kitchen area on her phone the entire time. Guest after guest had to go interupt her asking for plates, coffee, juice, help with the pancake machine, etc.