2/10 Terrible
Cordel
10 Feb 2025
Terrible check in experience and airport shuttle
Shuttle services shuts down way too early and doesn’t start until way too late given it is listed as an airport hotel. Cost me an extra $70 in taxis that I wasn’t expecting. Check in process was a nightmare and after almost an hour, in the end I wasn’t even able to stay at the hotel. The room was prepaid but their system wasn’t recognizing my credit card. Absolutely no work arounds or apologies offered. From their lobby, I called the Sure Stay hotel across the street and walked over there. Was checked in and into my room at their competitor in less than 5 minutes. Absolutely useless staff, terrible customer service policies, and a terrible experience. I would give it zero stars if that was an option.
Cordel
Stayed 1 night in Feb 2025