All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.4/10
Cleanliness
8.4/10
Staff & service
7.4/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Rating 10 - Excellent. 909 out of 2174 reviews
10 - Excellent
909
Rating 8 - Good. 697 out of 2174 reviews
8 - Good
697
Rating 6 - Okay. 333 out of 2174 reviews
6 - Okay
333
Rating 4 - Poor. 127 out of 2174 reviews
4 - Poor
127
Rating 2 - Terrible. 108 out of 2174 reviews
2 - Terrible
108
Reviews
6/10 Okay
Jim
15 Aug 2025
Liked: Cleanliness, staff & service
Breakfast didn’t have much variety compared to most hotels
Jim
Stayed 1 night in Aug 2025
6/10 Okay
yan
14 Aug 2025
Vancouver airport stay
Breakfast ok but limited option. E.g Yoghurt's only every other day. Rooms clean but building dated. Fine for overnight with easy access to airport and Canada line into city centre. Staff helpful.
We were there as early as 11 am. They said that we have to wait because rooms not ready yet. We understand that, thats why we just waited patiently. The lady receptionist said that she will put us on the first available room. She also said to wait and she will inform us as soon as its available. About 3 pm, we notice that there where 3 groups checking in and they gave them rooms immediately wherein us who had been waiting since 11 am are still waiting. When i asked the male receptionist he said that he did not know that we are waiting and he cant monitor everybody who doesnt have room yet. As of it was our fault because he said that i did not inform him and he just started his shift. I dont know how come they dont have any endorsement and they dont treat clients well. They were noy even apologetic for our almost 4 hr wait. Staff are very rude and dont show concern on customers.
The shuttle bus to/from airport is terrible. They kept me waiting for more than 1 hour and lied that it was due to the tough traffic at that moment. Actually, google map showed perfect traffic condition that it would only take 10 minutes to pick me up.
Besides that, the condition of the facilities was not well. They gave me sheet with stains. And the breakfast was a joke as well.
Close to Bridport station on Canada Line so good for direct connection from cruise port/waterfront station. ( where if old can buy a Compass concession card for cheaper vancouver city transport) . Large room with bath very comfy bed and complimentary breakfast. Brilliant restaurant for lunch/dinner nearly next door at The Story Cafe ( best to book online as gets busy but they do take aways) Hotel has free airport transfers about every half hour.