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Hotel New Otani Tokyo Garden Tower

4.5 star property

Photo gallery for Hotel New Otani Tokyo Garden Tower

Restaurant
Dining
Exterior
Exterior
Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Housekeeping

Explore the area

View map
4-1 Kioi-cho Chiyoda-ku, Hotel New Otani Tokyo Garden Tower, Tokyo, Tokyo-to, 102-8578
  • Tokyo Imperial Palace
    ‪3 min drive‬
  • Tokyo Dome
    ‪3 min drive‬
  • Tokyo Tower
    ‪3 min drive‬
  • Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

View all photos for Garden Tower Standard Twin Room, Garden View, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Garden View, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking

Garden Tower Standard Triple Room, Non Smoking

9.8 out of 10
Exceptional
(9 reviews)
  • 40 sq m
  • 3 bedrooms
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Garden Tower Standard Twin Room, Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Smoking

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite For 4people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • 1 bedroom
  • Sleeps 6
  • 4 Twin Beds

View all photos for Garden Tower Suite Twin Room, Non Smoking,

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite Twin Room, Non Smoking,

  • 75 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Suite For 3people, NonSmoking, Breakfast Included(Free Breakfast For Kids Sharing a bed

  • 1 bedroom
  • Sleeps 5
  • 3 Twin Beds

View all photos for Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

Garden Tower Standard Twin 2 Rooms (Connecting Rooms)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 8
  • 4 Twin Beds

View all photos for Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House

Garden Tower Deluxe Room, Non Smoking, Run of House

8.8 out of 10
Excellent
(13 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking

Garden Tower Deluxe Triple Room, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)
  • 50 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Murphy Bed

View all photos for Garden Tower Standard Twin, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Twin Room, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Non Smoking

9.0 out of 10
Wonderful
(15 reviews)
  • 27 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double Room, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Non Smoking

9.4 out of 10
Exceptional
(24 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 1 Queen Bed

View all photos for Garden Tower Standard Double Room, Garden View, Non Smoking

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double Room, Garden View, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Garden Tower Standard Double, Non-Smoking(Restaurant reservations are not guaranteed from 12/31-1/2)

  • Sleeps 4
  • 1 Queen Bed

Similar properties

Exterior

Hotel New Otani Tokyo The Main

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 1,052 reviews
The price is AU$1,656
23 Aug - 24 Aug
Hotel New Otani Tokyo The Main

About the area

Tokyo

With a stay at Hotel New Otani Tokyo Garden Tower in Tokyo (Chiyoda), you'll be within a 5-minute drive of Tokyo Imperial Palace and Tokyo Tower. .This luxury hotel is 2.8 mi (4.5 km) from Tokyo Dome and 3 mi (4.8 km) from Shibuya Crossing.

What's nearby

  • Tokyo Midtown - 2 min drive - 1.7 km
  • Nippon Budokan - 3 min drive - 2.7 km
  • Tokyo Imperial Palace - 3 min drive - 2.7 km
  • Tokyo Dome - 3 min drive - 4.4 km
  • Tokyo Tower - 3 min drive - 3.1 km

Getting around

  • Fukuma Station - 9 min walk
  • Yotsuya Station - 10 min walk
  • Narita Intl. Airport (NRT) - 80 min drive

Restaurants

  • ‪SATSUKI - ‬1 min walk
  • ‪維新號赤坂店 - ‬9 min walk
  • ガンシップ
  • ‪VIEW & DINING THE Sky - ‬1 min walk
  • ‪紀尾井ホール - ‬2 min walk

About this property

Hotel New Otani Tokyo Garden Tower

Luxury hotel with 20 restaurants and bars
Hotel New Otani Tokyo Garden Tower offers 836 accommodations with minibars and safes. Beds feature down comforters. Premium digital television is provided. Bathrooms include shower/tub combinations, slippers, toilets with an electronic bidet, and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

Guests under 18 years old are not allowed in the swimming pool or hot tub.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
Make yourself at home in one of the 836 guestrooms featuring refrigerators and minibars. Complimentary wired internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Treat yourself with body treatments and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite to eat at one of the hotel's 20 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Need to unwind? Take a break with a tasty beverage at one of the 4 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge at scheduled times, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
Hotel New Otani Tokyo Garden Tower has 20 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) from 7:30 AM to 9:30 PM at scheduled times
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe

Things to do

  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden

Spa

  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (104 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 30-inch TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rates for children 4-5 years old, and can be requested onsite for the listed child breakfast fee.
Meals are not included in the room rate for children ages 5 and younger included in the reservation.

Renovations and closures

This property is closed from January 12 2026 to January 13 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults, and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way)
  • Facilities fee: JPY 6000 per person, per day and includes use of: sauna; spa; swimming pool

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

We should mention

The seasonal pool will be open from July 11 to September 07
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 18 years old are not allowed in the swimming pool or hot tub
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Tokyo Garden Tower
Hotel New Otani Garden Tower
New Otani Tokyo Garden Tower
New Otani Garden Tower
Hotel New Otani Tokyo Garden Tower Japan
New Otani Tokyo Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel
Hotel New Otani Tokyo Garden Tower Tokyo
Hotel New Otani Tokyo Garden Tower Hotel Tokyo

Hotel New Otani Tokyo Garden Tower Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 748 out of 1009 reviews
Rating 8 - Good. 177 out of 1009 reviews
Rating 6 - Okay. 51 out of 1009 reviews
Rating 4 - Poor. 18 out of 1009 reviews
Rating 2 - Terrible. 15 out of 1009 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 3 nights in Jul 2025

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel gardens were amazing! The staff was super friendly and helpful! Resturants were excellent!
Stayed 4 nights in May 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing!
Stayed 5 nights in May 2025

10/10 Excellent

Wendy

Stayed 5 nights in Apr 2025

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most wonderful hotel and staff!
Stayed 6 nights in May 2025

10/10 Excellent

Sooran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pro
Stayed 1 night in May 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. A bit hard to navigate as it is so large. But you get the hang of it after a few days :) Staff was wonderful and accommodating. Best garden around. Absolutely stunning. Thanks for having us!
Stayed 3 nights in May 2025

10/10 Excellent

LUZ M.

Liked: Cleanliness, staff & service, property conditions & facilities
Above all before said they have a spectacular zen garden with water fall and fish ponds etc. Very beautiful and relaxing
Stayed 4 nights in May 2025

10/10 Excellent

Richard, Tarpon Springs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location for all areas of Tokyo
Stayed 4 nights in May 2025

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderfully located!

The New Otani Hotel was exceptional! The staff were very professional, very warm and welcoming. We thoroughly enjoyed our stay and are looking forward to returning next year.
Stayed 4 nights in May 2025

10/10 Excellent

Estevan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly
Stayed 7 nights in Apr 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

DAEGUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Two nights to get our bearings

We spent our first two nights in Tokyo here just so make the transition easy. The hotel was comfortable and service impeccable. Lovely property with plenty of food options and pleasant gardens. The room itself was very small and nothing to write home about, especially considering the cost. You're definitely paying for the "resort-like" options (many restaurants, pool, etc). But it did the trick for helping us land on our feet.
Stayed 2 nights in May 2025

10/10 Excellent

Hannah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with stunning grounds and exceptional service. Breakfast was incredible and plenty of good dining options within the hotel if required. Would stay here again!
Stayed 5 nights in Mar 2025

2/10 Terrible

Luz María

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Changpyo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Nelson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was super clean, excellent customer service!
Stayed 6 nights in Apr 2025

10/10 Excellent

Eva

Stayed 6 nights in Apr 2025

10/10 Excellent

Rebecca

Travelled with group
Liked: Amenities
We enjoyed all areas of this hotel from the Sky Bar to the interesting shops, the small dining areas on the lower level and the gorgeous garden offering a pleasant walking opportunity. It was easy to get a taxi at any moment for seeing Tokyo sights. The staff was courteous and pleasant. The people at the Concierge desk were a huge help to us in planning our day trips. All in all, this was a great experience!
Stayed 5 nights in Apr 2025

6/10 Okay

Ella

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Rooms were very nice and spacious. We really enjoyed the gardens they had around the property, and took lots of photos. However, the pricing for a lot of their restaurants is way too high. We also had various rude interactions with staff members. I would also like to note it was a 15 minute walk to the closest train station. It was not convenient for us. Not something we would book again.
Stayed 3 nights in Apr 2025

10/10 Excellent

liana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden
Stayed 4 nights in Apr 2025

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property! Book!
Stayed 4 nights in Apr 2025