4/10 Poor
Anna
19 Sept 2025
Disliked: Staff & service
Room not ready for 2 hours
I was incredibly disappointed by the service of this hotel. I arrived 45mins after the advertised checkout time. I was visiting for an black tie event so needed to get ready in my room and leave by 5pm.
On arrival I was told my room was not ready and would be cleaned in 15 minutes. An hour an a half goes by in which I am forced to get ready for this event in the hotel lobby, using the poor restaurant toilet to get changed in. My room was finally ready by 5pm but I had to leave so I threw in my suitcases and left.
At no point was I offered an alternative room to use, and when asked if I could at least have a free drink from the restaurant whilst I waited I was refused.
I cannot honestly rate the rest of the facilities because other than sleeping in the bed for 4 hours, I didn't get to use a single one. There also was no information given to be about the hotels facilities or even any information within the room about any.
Upon discussing this issue via the booking platform the hotel apparently said I was lucky to have been upgraded to a deluxe room...no use if I couldn't use it when I had needed! And the only compensation for this poor stay was a 30% discount offered on my next stay....which there is no way I would be re booking anyway!
The location of the hotel is well suited to visiting the local stadiums, and has a tram station right behind it so travel is easy.
Anna
Stayed 1 night in Sep 2025