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Sandman Hotel & Suites Kelowna

3.0 star property

Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Balcony
Reception
Suite, 1 King Bed, Kitchenette, Tower (Balcony) | Private kitchenette
2 restaurants, breakfast served

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Gym

Explore the area

View map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Orchard Park Mall
    ‪1 min walk‬
  • Kelowna General Hospital
    ‪5 min drive‬
  • Waterfront Park
    ‪6 min drive‬
  • Kelowna, BC (YLW-Kelowna Intl.)
    ‪11 min drive‬

Room options

View all photos for Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

7.4 out of 10
Good
(13 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

7.4 out of 10
Good
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

7.2 out of 10
Good
(53 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

8.0 out of 10
Very good
(112 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

7.0 out of 10
Good
(6 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony)

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Kitchenette, Tower (Balcony)

7.8 out of 10
Good
(15 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

7.0 out of 10
Good
(106 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

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Property amenity

Days Inn by Wyndham Kelowna

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
3.9 out of 5, Good, 176 reviews
The price is AU$190
includes taxes & fees
15 Sept - 16 Sept
Days Inn by Wyndham Kelowna

About the area

Kelowna

With a stay at Sandman Hotel & Suites Kelowna, you'll be centrally located in Kelowna, within a 5-minute drive of Kelowna General Hospital and Waterfront Park. .This hotel is 4.9 mi (7.8 km) from UBC-Okanagan and 5.6 mi (9 km) from Okanagan Lake.

What's nearby

  • Orchard Park Mall - 1 min walk - 0.2 km
  • Kelowna General Hospital - 5 min drive - 4.6 km
  • Waterfront Park - 6 min drive - 5.0 km
  • Prospera Place - 6 min drive - 5.0 km
  • Okanagan College - 6 min drive - 4.2 km

Getting around

  • Kelowna Intl. Airport (YLW) - 12 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • Popeye’s Louisiana Chicken
  • ‪Tokyo 1 Asian Buffet Bar - ‬5 min walk
  • ‪Red Robin - ‬6 min walk
  • ‪Wendy’s - ‬5 min walk

About this property

Sandman Hotel & Suites Kelowna

Hotel in Kelowna with 2 restaurants and a fitness center
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 220 individually decorated guestrooms, featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and complimentary use of a nearby fitness facility. Additional features at this hotel include a banquet hall and a vending machine.
Grab a bite at Dennys 24 hour restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorised watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The property will be renovating from July 25 2025 to August 1 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Friday:
  • Hot tub

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night (maximum CAD 125 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 14 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 490 out of 1717 reviews
Rating 8 - Good. 407 out of 1717 reviews
Rating 6 - Okay. 347 out of 1717 reviews
Rating 4 - Poor. 254 out of 1717 reviews
Rating 2 - Terrible. 219 out of 1717 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Tajinder

Travelled with group
Liked: Amenities
Okay
Stayed 1 night in May 2025

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front counter staff were excellent. It was noisy as the room I was given faced a McDonald’s drive through and the ice machine was close. Safety might be an issue as every time I looked out the window there was homeless people hanging around.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jef

Liked: Cleanliness
Stayed 2 nights in May 2025

6/10 Okay

Jenna

Stayed 2 nights in May 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the poolside room with patio on the first floor. Very convenient to get to the pool for kids.
Stayed 1 night in May 2025

10/10 Excellent

Abdelrahman

Stayed 2 nights in May 2025

6/10 Okay

Jacqueline, Delta

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Too many homeless people in the parking lot day and night. Express checkin for members was slower than the regular line. When I reported the toilet was plugged i was given a plunger. Sorry but that's not my responsibility, it's the hotel's.
Stayed 2 nights in May 2025

10/10 Excellent

Johnathon Rick Charles, Saskatoon

Liked: Staff & service
Disliked: Property conditions & facilities
Was good. They need to lower the prices of late check out though. It should not be $60 dollars plus tax for 4 extra hours. Also the toilet didn’t flush right and almost over flowed on me.
Stayed 2 nights in May 2025

4/10 Poor

Leila

Liked: Cleanliness
Stayed 2 nights in May 2025

10/10 Excellent

Roger

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Balraj

Liked: Cleanliness
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities

Good location, but questionable customer service

Was provided a room that was recently renovated. It had new furnishing, but the bathroom was not updated. The bathroom door did not close (advised the front desk after check-in, but no one came to fix the issue). The room was next to rooms that were still being renovated. It had a dusty, paint smell, which is not good for anyone w/o PPE. In addition, the contractors were using their power tools like 8:30am already. Overall, close to many restaurants; the gym had many equipment; the room was nicely renovated (not the bathroom), but the hotel should not have even offered this room considering that this is the room next to the current reno work. Dusty, paint smell, and the contractors tools working at 8:30am is not acceptable. Cleanliness is questionable considering that the prior customers luggage tags were behind the chair. Neighborhood could be eery as homeless camp setup right next to the hotel (between McDonalds). Saw smashed car glass in the back parking lot - where we parked.
Stayed 1 night in May 2025

10/10 Excellent

Debbie

Travelled with family
Liked: Amenities
Front desk staff was awesome!
Stayed 2 nights in May 2025

2/10 Terrible

Brandy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately this property has not been maintained well. The rooms are shabby. The water pressure in the shower borders on painful, the ice machine in the hallway is so noisy it woke us up multiple times throughout the night and our vehicle was broken into overnight. Broken window and theft of property. This was not an inexpensive stay. We will not be back.
Stayed 2 nights in May 2025

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding customer service

The front desk people were amazing super accommodating and understanding
Stayed 2 nights in May 2025

8/10 Good

Laurel, Calgary

Travelled with partner
Liked: Amenities
Although the hotel lobby is dark and dreary, our room was bright and clean. We had a suite, which was nice; however the cabinets in the kitchen and bathroom were old and worn having seen better days. The kitchen area was missing a stove, but a hot plate, microwave and toaster oven were available for cooking as well as a good size fridge for groceries. There is a lounge onsite as well as Denny’s next door, McDonalds and A & W practically in the parking lot, and for real special occasions, The Keg is within walking distance. There is plenty of shopping nearby. It’s a good hotel, apparently in the midst of renovations.
Stayed 2 nights in May 2025

6/10 Okay

Lynda

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff is friendly and accomodating. Was able to check in early. Older hotel and they are doing renos. The bedding was clean but still smelled dusty. Our bathroom had missing pieces of tile around the shower and the toilet rocked but was functional and did not leak. All in all it was fine for the night as we were in town for an event and did not want to drive the 3 hours home.
Stayed 1 night in May 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in May 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
K
Stayed 1 night in Apr 2025

10/10 Excellent

Shalini

Stayed 1 night in Apr 2025

10/10 Excellent

Lisa

Liked: Amenities
While undergoing renovations , the hotel is super clean and we were able to get a newly remodeled room. The staff are very friendly and helpful.
Stayed 1 night in May 2025

10/10 Excellent

Anson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Economical accommodstion.

Good stay. Comfortable for the most part but the toilet was not secure to the floor. It moved/rockked a lot. The bed was v comfortable.
Stayed 3 nights in Mar 2025

8/10 Good

Anson Carl

Liked: Cleanliness, staff & service, room comfort

Met the need for a good night sleep.

It was what i needed. I was in an 'unrennovated' room nut mostly everthing was good...ecxept the toilet was not secured to floor. It moved alot. The bed though, was v comfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I find the deposit a little much as most hotels are $100-$150 a night
Stayed 1 night in Apr 2025