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Sandman Hotel & Suites Kelowna

3.0 star property

Photo gallery for Sandman Hotel & Suites Kelowna

Interior
Fridge, microwave, coffee/tea maker
2 restaurants, breakfast served
Balcony
Reception

Reviews

7.0 out of 10
Good

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
2130 Harvey Ave, Kelowna, BC, V1Y 6G8
  • Place, Orchard Park Mall
    ‪1 min walk‬
  • Place, Orchard Park Shopping Centre
    ‪4 min walk‬
  • Place, Mission Creek Regional Park
    ‪11 min walk‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

Room, 1 King Bed, Tower

7.2 out of 10
Good
(55 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed, Kitchenette, Tower (Balcony)

7.8 out of 10
Good
(15 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

Standard Room, 2 Queen Beds (Atrium Building)

7.0 out of 10
Good
(110 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

Standard Room, 1 Queen Bed (Atrium Building)

8.0 out of 10
Very good
(120 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

Standard Room, 1 Queen Bed, Kitchen (Atrium Building)

7.4 out of 10
Good
(3 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony, View)

7.6 out of 10
Good
(8 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed with Sofa bed, Kitchenette, Tower (Balcony)

7.0 out of 10
Good
(19 reviews)
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building)

Classic Room, 1 Queen Bed (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

Classic Room, 1 Queen Bed, Kitchen (Atrium Building)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building)

Classic Room, 2 Queen Beds (Atrium Building)

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby
Ramada Hotel & Conference Center by Wyndham Kelowna
  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, 1,240 reviews
The price is AU$151
includes taxes & fees
1 Jan - 2 Jan 2026
Ramada Hotel & Conference Center by Wyndham Kelowna

About the area

Kelowna

With a stay at Sandman Hotel & Suites Kelowna, you'll be centrally located in Kelowna, within a 15-minute drive of Okanagan Lake and UBC-Okanagan. .This hotel is 0.3 mi (0.4 km) from Orchard Park Mall and 0.4 mi (0.7 km) from Cineplex Cinemas Orchard Plaza.

What's nearby

  • Orchard Park Mall - 1 min walk - 0.2 km
  • Orchard Park Shopping Centre - 4 min walk - 0.4 km
  • Mission Creek Regional Park - 11 min walk - 0.9 km
  • Kelowna Golf and Country Club - 2 min drive - 2.0 km
  • Capri Mall - 3 min drive - 2.7 km

Getting around

  • Kelowna Intl. Airport (YLW) - 12 min drive

Restaurants

  • ‪McDonald's - ‬1 min walk
  • ‪Popeye’s Louisiana Chicken - ‬3 min walk
  • ‪Tim Hortons - ‬8 min walk
  • ‪Steve’s Poke Bar - ‬8 min walk
  • ‪Arby's - ‬4 min walk

About this property

Sandman Hotel & Suites Kelowna

Hotel in Kelowna with 2 restaurants and a fitness center
Sandman Hotel & Suites Kelowna offers 220 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. Televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 220 individually decorated guestrooms, featuring refrigerators and microwaves. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and complimentary use of a nearby fitness facility. Additional features at this hotel include a banquet hall and a vending machine.
Grab a bite at Dennys 24 hour restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Sandman Hotel & Suites Kelowna has 2 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: CAD 10 to 25 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Bar One Urban Lounge
  • Dennys 24 hour restaurant

Things to do

  • Gym
  • Personal motorised watercraft

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 11 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
For reservations of five nights or more, the credit card on file will be pre-authorized immediately after booking, where payment for the stay will be made onsite instead of at the time of booking.

Renovations and closures

The property will be renovating from July 25 2025 to August 1 2026 (completion date subject to change). The following areas are affected:
  • Front desk
  • Hallway
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per night (maximum CAD 125 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 14 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 25 per person
  • Pet fee: CAD 25 per accommodation, per night (maximum CAD 125 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sandman Kelowna
Kelowna Sandman
Kelowna Sandman Hotel
Sandman Hotel Kelowna
Sandman Kelowna
Sandman Kelowna Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
Sandman & Suites Kelowna
Sandman Hotel & Suites Kelowna Hotel
Sandman Hotel & Suites Kelowna Kelowna
Sandman Hotel & Suites Kelowna Hotel Kelowna

Sandman Hotel & Suites Kelowna Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 572 out of 1947 reviews
Rating 8 - Good. 437 out of 1947 reviews
Rating 6 - Okay. 400 out of 1947 reviews
Rating 4 - Poor. 282 out of 1947 reviews
Rating 2 - Terrible. 256 out of 1947 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Stayed 1 night in Sep 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service
It was a good hotel, and very close to many amentities and restaurants. My main issue is the room is fairly stuffy on the ground floor and that the older AC unit does not automatically come on. Also the combined bathroom light and shower fan is very noisy when taking a shower. The bed however was comfy. The TV was such a pain to use, the channels took forever to come on and there was no way to stream Netflix/Disney+ from my phone to the TV.
Stayed 7 nights in Sep 2025

8/10 Good

Michael, North Vancouver

Stayed 1 night in Sep 2025

2/10 Terrible

Lindsay A

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Our door got opened throughout the night when we were sleeping. When reported it staff said we must have just not shut our door. Had a small child with us, of course we make sure our door was shut!!! Never staying there again.
Stayed 1 night in Sep 2025

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to this hotel several times. The staff are really nice.
Stayed 1 night in Sep 2025

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Yaozeng

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

2/10 Terrible

Rachel

Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed at the Sandman Hotel and was very disappointed with the condition of the room. It was dirty and poorly maintained. There appeared to be blood on the wall and even on the light switch, which is completely unacceptable. The blinds were extremely dusty, and the main lamp in the living room was broken and couldn’t even be turned on. The kitchen counters were stained, the drywall was peeling in spots, and the whole place felt neglected. On top of that, the AC unit sounded like a jet engine every time it turned on, and the toilet flush was so loud it honestly felt like you needed hearing protection. Overall, the room was uncomfortable and far from clean. Definitely not worth the price, i wouldn’t recommend staying here.
Stayed 1 night in Sep 2025

8/10 Good

Jonah

Stayed 1 night in Sep 2025

6/10 Okay

Terry

Liked: Staff & service
Property is under renovation.
Stayed 1 night in Sep 2025

2/10 Terrible

McCoy

Stayed 1 night in Sep 2025

10/10 Excellent

Navdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Brian, Revelstoke

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioning unit extremely loud, too loud to get a decent night sleep. Shower head was super low good luck washing your hair if you’re a tall person. I’m 5’7.
Stayed 1 night in Sep 2025

8/10 Good

Shirley

Travelled with family
Liked: Staff & service
Very easy to get to major traffic routes. Nice rooms, nice staff, clean. Some updating/construction but didn’t impact service. I’d go there again
Stayed 3 nights in Sep 2025

8/10 Good

Cheryl

Liked: Cleanliness

Just another stay

Well, my stay was pretty good, but the room i booked and paid for i never got to stay in because there is no elevator service because the hotel is renovating, So, they put me in into another room. It seems this kind of thing always happens to me, always downgraded to another room. That's not fair, it seems I am being punished for going through a third party to book my room, that's not right, a person should always get the room they pay for, doesn't that make aense ?
Stayed 1 night in Sep 2025

2/10 Terrible

R J

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I don't recommend coming to this location
Stayed 2 nights in Sep 2025

10/10 Excellent

Allen

Stayed 1 night in Sep 2025

6/10 Okay

Leslie

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Maik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Drunks on back staircase
Stayed 1 night in Sep 2025

8/10 Good

Torin

Stayed 3 nights in Aug 2025

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They're in the process of updating this hotel, so I've reviewed it based on it's future potential. Our room was already updated and I loved that it overlooked the pool. I also loved the attached 24 hour Denny's. So often when traveling you get to your destination late, and hungry and this was perfect!
Stayed 4 nights in Sep 2025

10/10 Excellent

Allen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and nice
Stayed 1 night in Sep 2025

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness, staff & service, amenities
First room, sticky carpet, heavy mildew and smoke smell, black mold on all the caulking in the shower and part way up the wall, second room, tub didn’t drain it was like having a shower and bath at the same time, toilet didn’t flush, sink did not drain, black mold on shower although not as much as first room. I honestly have a hard time believing they rent these rooms. Terrible hotel
Stayed 1 night in Sep 2025