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Hyatt Place Kelowna

3.0 star property

Photo gallery for Hyatt Place Kelowna

Exterior
Lobby
Indoor pool, pool loungers
Bar (on property)
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1915 ENTERPRISE WAY, Kelowna, BC, V1Y9S9
  • Place, Orchard Park Mall
    ‪11 min walk‬
  • Place, Kelowna Golf and Country Club
    ‪12 min walk‬
  • Place, Orchard Park Shopping Centre
    ‪16 min walk‬
  • Airport, Kelowna, BC (YLW-Kelowna Intl.)
    ‪11 min drive‬

Room options

View all photos for Suite, 1 Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

8.6 out of 10
Excellent
(7 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed, Accessible (Shower)

9.0 out of 10
Wonderful
(18 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Accessible (2 Queen Beds with Sofa bed, Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, Accessible (2 Queen Beds with Sofa bed, Shower)

9.0 out of 10
Wonderful
(7 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom, Accessible (Shower)

8.0 out of 10
Very good
(1 review)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed, Accessible (Shower)

8.0 out of 10
Very good
(5 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed (High Floor)

9.6 out of 10
Exceptional
(15 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (2 Queen Beds with Sofa bed,High Floor)

In-room safe, desk, blackout curtains, iron/ironing board

Room (2 Queen Beds with Sofa bed,High Floor)

9.2 out of 10
Wonderful
(15 reviews)
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(152 reviews)
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (2 Queen Beds with Sofa bed)

In-room safe, desk, blackout curtains, iron/ironing board

Room (2 Queen Beds with Sofa bed)

9.6 out of 10
Exceptional
(91 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About the area

Kelowna

With a stay at Hyatt Place Kelowna in Kelowna (Dilworth Mountain Estates), you'll be within a 5-minute drive of Orchard Park Mall and Kelowna General Hospital. .This hotel is 2.3 mi (3.7 km) from Prospera Place and 2.4 mi (3.8 km) from Lake City Casino.

What's nearby

  • Orchard Park Mall - 11 min walk - 0.9 km
  • Kelowna Golf and Country Club - 12 min walk - 1.0 km
  • Orchard Park Shopping Centre - 16 min walk - 1.4 km
  • Capri Mall - 2 min drive - 1.7 km
  • Mission Creek Regional Park - 2 min drive - 2.0 km

Getting around

  • Kelowna Intl. Airport (YLW) - 13 min drive

Restaurants

  • ‪McDonald's - ‬13 min walk
  • ‪Popeye’s Louisiana Chicken - ‬11 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Copper Brewing - ‬10 min walk
  • ‪Frankie We Salute You - ‬11 min walk

About this property

Hyatt Place Kelowna

Hotel with an indoor pool, near Orchard Park Mall
Hyatt Place Kelowna offers 161 accommodations with safes and coffee/tea makers. Accommodations are furnished with unspecified sofa beds and desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathtubs or showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Kelowna hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Stay in one of 161 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and designer toiletries. Conveniences include safes and desks, and housekeeping is provided on request.
Take advantage of recreation opportunities including an indoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli. Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and express check-in. Planning an event in Kelowna? This hotel has facilities measuring 1980 square feet (184 square meters), including conference space. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Covered parking on site (CAD 12 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CAD 11 to 21 for adults and CAD 11 to 21 for children
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • The Bar

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • 1,980 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 55-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 100 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CAD 11 to 21 for adults, and CAD 11 to 21 for children
  • Covered self parking fee: CAD 12.00 per night
  • Pet fee: CAD 100 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Hyatt Place Kelowna Hotel
Hyatt Place Kelowna Kelowna
Hyatt Place Kelowna Hotel Kelowna

Hyatt Place Kelowna Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 958 out of 1420 reviews
Rating 8 - Good. 282 out of 1420 reviews
Rating 6 - Okay. 106 out of 1420 reviews
Rating 4 - Poor. 40 out of 1420 reviews
Rating 2 - Terrible. 34 out of 1420 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Les

Stayed 1 night in Sep 2025

6/10 Okay

Trevor

Travelled with family
Liked: Cleanliness, staff & service
Could not get the shower to work. Could not get a dial tone on the room phone to ask the front desk how to turn the shower on. Called the hotel on my own phone and it rang a long time before it was answered. The receptionist had no idea on how to turn the shower on so said she would send someone. The person who came to the room did not know how and after fiddling with different knobs, finally got the shower to go. This was a very frustrating experience. Also, we have stayed in a number of different name brand hotels in Kelowna numerous times as we have many family members living there. This is the first time at this hotel and we were very surprised to find that there was a charge for breakfast, especially given the cost of the room - the first time a charge for us for this in Kelowna!
Stayed 1 night in Sep 2025

10/10 Excellent

Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was easy to get to, the room was clean and very comfortable! Parking underground was easy and very convenient!
Stayed 1 night in Sep 2025

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice property
Stayed 2 nights in Sep 2025

10/10 Excellent

John, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a bit out of the way. Long walk or short drive to anywhere. However the hotel meets expectations of a Hyatt.
Stayed 1 night in Sep 2025

4/10 Poor

Michel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Blinds in the room are damaged and not functioning well. Air conditioner fan is very loud and there is a large metal rattle when fan is on so we shut A/C off. Toilet was plugged when we arrived and needed maintenance. Large sliding washroom door hard to open and close. Our Expedia room was facing the roof, so not a nice place to stay. Front desk staff Himlii was extremely nice and gave us free breakfast, we only mentioned the toilet and A/C to him. Thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Michelle

Stayed 2 nights in Aug 2025

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Location was very convenient. Ataff very friendly and helpful
Stayed 4 nights in Aug 2025

10/10 Excellent

Linda

Stayed 3 nights in Sep 2025

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greeted at check in by very kind, helpful staff. The room was clean and very comfortable. The breakfast buffet surpassed our expectations...great selection, kind staff. Would definitely stay here again!
Stayed 3 nights in Sep 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Nasha

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Ranjit

Stayed 2 nights in Sep 2025

10/10 Excellent

Jody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

inderjit

5 stars
Stayed 1 night in Sep 2025

10/10 Excellent

Derek

Stayed 3 nights in Sep 2025

10/10 Excellent

Odette

Stayed 3 nights in Aug 2025

4/10 Poor

Leslie

Stayed 1 night in Sep 2025

10/10 Excellent

YOUN, North york

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Sep 2025

10/10 Excellent

Wendy, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel suite had tons of space, a large sectional sofa, tv & great AC.
Stayed 2 nights in Sep 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly!
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Peyman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is new and clean but far from downtown
Stayed 2 nights in Sep 2025

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Mahwash

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Complaint Regarding Poor Stay Experience – Hyatt K

Hi, We had a terrible experience at Hyatt Kelowna. For your information, we arrived around 9:30 pm on August 17, 2025, so we weren’t able to use any of the facilities. Regarding the room: • The blind was not working when we tried to block the outside lights. • The TV wasn’t working when we wanted to watch a movie with my family. • The phone was disconnected and not in service, so we couldn’t call the front desk for help. My son had to go down to the front desk to report the issues. A staff member named Ramandeep assured him that someone would come to our room within 10 minutes, but after waiting 20 minutes, no one came. My son went down again, but she was gone, and an older white man at the desk promised he would come in 10 minutes. He eventually came but said he couldn’t fix the issues and left. The next day, I spoke with (I believe) the duty manager, whose name I don’t fully recall but think was something like “Hommie.” He was aware of our situation, apologized, and offered 15% off our stay. He even called on August 19, 2025, to confirm I would receive the refund. However, I have not received any refund since then. I also tried calling the hotel, but no one answered, and my messages were never returned. Overall, the service was very disappointing. The staff clearly need more training in customer service, and management should take more care in ensuring issues are handled properly if they want to attract and retain guests.
Stayed 1 night in Aug 2025