To start with the positives: the staff were really nice, the room was clean, and the breakfast was good. However, my room's window did not close properly, which meant that all the noise from the busy street and the cigarette smoke of the people smoking in front of the building came into my room. The bed was so wobbly I was scared it would collapse under my weight. Fortunately, it didn't. I was not happy that there was no storage space in the room: no shelves, only one hanger, no hooks or pegs. The sign in the room said that I would find the WiFi password on the invoice, but I did not receive an invoice. I did not receive anything at check-in, other than the key. The hotels.com receipt did not have a code, and none of the other communications from the hotel had it. On the plus side, I had good mobile reception, so I could use my mobile net. The emails from the hotel were confusing and misleading. They explained how to get to the car park at a different hotel, they explained how I can cancel my booking at a different travel company, not hotels.com, and they promised deep shag-pile carpet. There was no carpet in the room.