We booked a room with two queen size beds at this hotel because there were three people staying in the room. Firstly, whoever was at the front desk, he was not only very flippant but also very, very slow to get anything done. Second, the room we got was on the fourth floor, but the elevator only reached to the third floor. We had to haul all of our luggage all the way to our room with no help. Additionally, the only way to get to the room was through an outdoor hallway that faced just a massive rock mountain. Finally when we got to our room (after all the waiting and inconveniences of getting to the room), we were met with a single king bed instead of our reserved double queen beds. Apparently this was the only room available, and they were trying to scam us of our room by telling us they had what we wanted and instead giving us another and tried making up for it by offering to bring us a cot for an extra bed. Overall, just a poor poor experiences with absolutely no transparency in the worker.