2/10 Terrible
Gleison Deolindo da
11 Feb 2026
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely Disappointing Stay – Poor Cleanliness, Hidden Charges & Unprofessional Staff
My recent stay at the Sonesta near San Jose Airport was one of the most frustrating hotel experiences I’ve had.
First, the cleanliness of the room was unacceptable. There was a hair inside the refrigerator, which immediately made me question whether the room had been properly cleaned at all. The pillowcases had an unpleasant smell, the shampoo and soap holders in the bathroom were broken, and the toilet paper roll was nearly empty upon arrival. These are basic housekeeping standards that should never be overlooked. The room clearly needs significant attention and maintenance.
Equally disappointing was the front desk staff. The interactions felt rude, dismissive, and at times disrespectful. Instead of addressing concerns with professionalism and care, the attitude communicated indifference. Hospitality should make guests feel welcomed and valued — not like an inconvenience.
Another major issue was the lack of transparency regarding additional charges. Breakfast was advertised as “available,” but it was not clearly emphasized that it would require additional payment. Parking also came with an extra fee, which was not made sufficiently clear during booking. These surprise charges only added to the frustration.
Hospitality has a meaning — it is about service, cleanliness, transparency, and respect. Unfortunately, this hotel did not represent those values.
Gleison Deolindo da
Stayed 2 nights in Feb 2026