6/10 Okay
Alyssa
28 June 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do better
we’ve stayed here a few times before. we love this hotel. we got a corner room facing the courtyard on the 5th floor. it was a odd lay out room but it was still a great stay in the actual room itself. we woke up late. made it down for breakfast about 10:45ish and we sit in the back corner sofa area. were watching the 2 waiters walk around servicing the room. they clear out the other sofa sitting side, 2 more people sit down and I see the waitress rush to them with water and glasses and take their order. it’s 11:05 by this time so I finally decide to ask her if we can get some service, she looks shocked like she didn’t see us sitting there for 20 mins. she wasn’t rude but she wasn’t nice about taking our order. then comes back 5 mins later stating breakfast was over at 11 and they are now setting up for lunch. at this point i’m annoyed and upset. I told her we been sitting there since before 11 and wanted to speak to a manager. she informs the bartender which comes over a few mins after saying she can ask the kitchen but it’s not likely. gives us a lunch menu and offers to comp one of our meals. fine. I order 2 burgers with fries. we only recieve one meal. no manager no apology and another inconvience of a missing meal. I was done at that point. this staff on this particular weekend was the worst. Thanks for the comp meal though. I’d rather of paid and had good service.
Alyssa
Stayed 1 night in Jun 2025