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Sheraton San Diego Resort

4.0 star property

Photo gallery for Sheraton San Diego Resort

Studio Suite, 1 King Bed with Sofa bed, Balcony | View from room
Property video
Meeting facility
Premium bedding, down duvets, in-room safe, desk
3 outdoor pools, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
1380 Harbor Island Dr, San Diego, CA, 92101
  • Place, San Diego Bay
    ‪1 min walk‬
  • Place, Spanish Landing Park
    ‪3 min walk‬
  • Place, San Diego County Regional Airport Authority
    ‪8 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪7 min walk‬

Room options

View all photos for Premium Room, 1 King Bed, Balcony, Tower

Premium bedding, down duvets, in-room safe, desk

Premium Room, 1 King Bed, Balcony, Tower

8.0 out of 10
Very good
(78 reviews)
  • Bay view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Marina View (Marina Tower Newly Renovated)

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Queen Beds, Marina View (Marina Tower Newly Renovated)

10.0 out of 10
Exceptional
(16 reviews)
  • Marina view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed with Sofa bed, Balcony

Studio Suite, 1 King Bed with Sofa bed, Balcony

Studio Suite, 1 King Bed with Sofa bed, Balcony

  • Bay view
  • 47 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Balcony

Studio Suite, 1 King Bed with Sofa bed, Balcony

Studio Suite, 1 King Bed with Sofa bed, Balcony

8.0 out of 10
Very good
(1 review)
  • Marina view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Lanai, Tower

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom, Lanai, Tower

  • Marina view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Balcony

Premium bedding, down duvets, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed, Balcony

  • Marina view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Bedroom, Balcony, Bay View

Executive Room, 1 Bedroom, Balcony, Bay View | View from room

Executive Room, 1 Bedroom, Balcony, Bay View

  • Marina view
  • 64 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Room, 2 Queen Beds, Balcony, Tower

Premium bedding, down duvets, in-room safe, desk

Premium Room, 2 Queen Beds, Balcony, Tower

8.2 out of 10
Very good
(80 reviews)
  • Bay view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, Tower

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Balcony, Tower

8.6 out of 10
Excellent
(119 reviews)
  • Bay view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony, Tower

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Double Beds, Balcony, Tower

8.6 out of 10
Excellent
(67 reviews)
  • Bay view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Marina View (Marina Tower Newly Renovated)

Deluxe Room, 1 King Bed, Marina View (Marina Tower Newly Renovated)

Deluxe Room, 1 King Bed, Marina View (Marina Tower Newly Renovated)

9.2 out of 10
Wonderful
(7 reviews)
  • Marina view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds, Lanai, Tower

Premium Room, 2 Queen Beds, Lanai, Tower

Premium Room, 2 Queen Beds, Lanai, Tower

7.6 out of 10
Good
(23 reviews)
  • Bay view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Lanai, Tower

View from room

Premium Room, 1 King Bed, Lanai, Tower

8.4 out of 10
Very good
(15 reviews)
  • Bay view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (View)

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 2 Queen Beds (View)

9.4 out of 10
Exceptional
(9 reviews)
  • Marina view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (View)

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed (View)

8.0 out of 10
Very good
(5 reviews)
  • Marina view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Premium bedding, down duvets, in-room safe, desk

Studio Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • Marina view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Balcony, Tower (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Double Beds, Balcony, Tower (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Balcony, Tower (Bay Tower Hearing Accessible)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Double Beds, Balcony, Tower (Bay Tower Hearing Accessible)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lanai (Mobility Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Lanai (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • Marina view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Tower (Bay Tower Mobility Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Balcony, Tower (Bay Tower Mobility Accessible, Tub)

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Tower (Bay Tower Hearing Accessible)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Balcony, Tower (Bay Tower Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Tower (Bay Tower Accessible, Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Balcony, Tower (Bay Tower Accessible, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony, Tower (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Double Beds, Balcony, Tower (Mobility Accessible, Roll-in Shower)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony, Tower (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Balcony, Tower (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Deluxe Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • Sleeps 3
  • 1 King Bed

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About the area

San Diego

With a stay at Sheraton San Diego Resort, you'll be centrally located in San Diego, steps from San Diego Bay and 4 minutes by foot from Naval Base Coronado. .This hotel is 2.1 mi (3.5 km) from Port of San Diego and 3.2 mi (5.1 km) from San Diego Convention Center.

What's nearby

  • San Diego Bay - 1 min walk - 0.0 km
  • Spanish Landing Park - 3 min walk - 0.3 km
  • San Diego County Regional Airport Authority - 8 min walk - 0.8 km
  • Waterfront Park - 4 min drive - 3.4 km
  • Marine Corps Recruit Depot - 5 min drive - 2.7 km

Getting around

  • County Center - Little Italy Station - 3 min drive
  • San Diego Santa Fe Depot - 14 min drive
  • San Diego Intl. Airport (SAN) - 1 min drive

Restaurants

  • ‪Novecientos Grados By Tony Hawk - ‬10 min walk
  • ‪Better Buzz - ‬13 min walk
  • ‪Ketch Grill & Taps - ‬16 min walk
  • ‪bcb Cafe - ‬4 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Sheraton San Diego Resort

Sheraton San Diego Resort offers 1064 accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels, pay movies, and Netflix. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

This San Diego hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 1064 guestrooms featuring LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Partially open bathrooms with showers feature complimentary toiletries and hair dryers.
Dip into one of the 3 outdoor pools or 2 hot tubs and enjoy other recreational amenities, which include a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Mexican cuisine at Rumorosa, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in San Diego? This hotel has 132367 square feet (12297 square meters) of space consisting of a conference center and 64 meeting rooms. A roundtrip airport shuttle is complimentary during limited hours.
Full breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Rumorosa - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Strada Italian Market - This coffee shop specializes in Italian cuisine. Open daily.
Brewery X - Overlooking the pool, this pub serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Sunglow - This poolside restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Shorelight - This café specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 5:00 AM to midnight
  • Uncovered parking on site (USD 55 per night; includes in/out privileges)
  • Uncovered valet parking on site (USD 67 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 25 to 50 for adults and USD 15 to 30 for children
  • 5 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Brewery X
  • Rumorosa
  • Shorelight
  • Strada Italian Market
  • Sunglow

Things to do

  • 2 hot tubs
  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Boat
  • Boat tours
  • Kayaking
  • Motor boating
  • Paddleboard
  • Personal motorised watercraft
  • Sailing
  • TV in common areas
  • Water sports equipment

Family friendly

  • 3 outdoor pools
  • Fenced pool
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 64 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (132,367 square foot of space)

Outdoors

  • Beach towels
  • Firepit
  • Marina
  • On the bay
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (84 centimetre wide door)
  • Phone accessibility kit
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (84 centimetre wide)

More

  • 12 floors
  • 2 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 1972
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium digital channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in fee for check-in between 11:30 AM and 7:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 44 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25 to 50 for adults, and USD 15 to 30 for children
  • Uncovered self parking fee: USD 55 per night (in/out privileges)
  • Uncovered valet parking fee: USD 67 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:30 AM and 7:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton San Diego
San Diego Hotel Sheraton
San Diego Sheraton
San Diego Sheraton Hotel
Sheraton Hotel San Diego
Sheraton San Diego
San Diego Sheraton Hotel Marina
Sheraton San Diego Hotel Marina
The Sheraton San Diego Hotel And Marina
Sheraton San Diego Hotel

Sheraton San Diego Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1986 out of 3390 reviews
Rating 8 - Good. 606 out of 3390 reviews
Rating 6 - Okay. 333 out of 3390 reviews
Rating 4 - Poor. 225 out of 3390 reviews
Rating 2 - Terrible. 240 out of 3390 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Phillip, Tucson

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Checkin was great and the room had a great view of the boat parade. Room itself was nice but the beds mattresses were a little mushy. We will definitely stay here again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Charles, Yorba Linda

Stayed 2 nights in Dec 2025

10/10 Excellent

Katherine, Carlsbad

Stayed 1 night in Dec 2025

2/10 Terrible

Sam

Business traveller
Disliked: Staff & service
They charged my card after leaving the hotel. I have contacted the hotel multiple times seeking clarification, yet I have received no response whatsoever. Mistakes can happen, but the complete lack of communication is unacceptable for a hotel of this brand and price point. Guests should not have to chase a major hotel chain for basic billing transparency. Until this issue is acknowledged and resolved, I cannot recommend staying here. Poor post-stay customer service undermines what would otherwise have been a reasonable stay.
Stayed 1 night in Dec 2025

2/10 Terrible

Mohammed

Travelled with family
Disliked: Amenities
the room next to me has more than 20 people inside and they spend all night drinking and making loads noise. they turned a suit room into party room and the hotel management was okay with that.
Stayed 5 nights in Dec 2025

10/10 Excellent

Jeremy

Stayed 1 night in Dec 2025

8/10 Good

Deb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did not have a coffee maker in our room. We called and requested one. It was brought to our room fifteen minutes later. Once we figured out which outlet worked, we had coffee and tea on our balcony. Super! Perhaps you might check the electrical in room 554?
Stayed 1 night in Dec 2025

8/10 Good

Billie Jo

Liked: Cleanliness, property conditions & facilities
Most everything was good, however we would have liked to enjoy the jacuzzi at the Bay Tower, but it was under construction so we had to take the shuttle to the main hotel to use their jacuzzi. Also the pillows on the bed are too soft, they have no support, it would have been nice to have a more firm-support pillow.
Stayed 1 night in Dec 2025

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check-in the guest services was welcoming and knowledgeable. The room was clean and smelled good, meets and exceeded expectations.
Stayed 1 night in Dec 2025

10/10 Excellent

Maureen, Oceanside

Liked: Cleanliness
This hotel, from the check in to the room details, has surpassed my expectations! The staff make me feel so valued and appreciated and the room is clean, spacious & well appointed. I may never stay at any other hotel again of all the Sheratons are as nice as this
Stayed 1 night in Dec 2025

10/10 Excellent

Hendy

Liked: Cleanliness, staff & service, amenities
Great stay! Staff was very attentive, the room was spotless and we enjoyed our night there!
Stayed 1 night in Dec 2025

8/10 Good

Don

Stayed 5 nights in Dec 2025

10/10 Excellent

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

10/10 Excellent

catarino

Stayed 1 night in Dec 2025

8/10 Good

Hodalis

Stayed 2 nights in Dec 2025

10/10 Excellent

diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have breakfast nor did I visit the surrounding area but definitely would stay here again

10/10 Excellent

Thomas

Stayed 1 night in Dec 2025

4/10 Poor

Gail

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has seen better days. The North Tower is in need of a complete renovation. The carpet was frayed and the room had a strange odor, emanating from the closet. The hall carpet was never vacuumed during our four day stay. The "resort fee" is ridiculous. $36 for the use of a pool -- standard in most hotels -- and an outdoor fire pit. Really? Parking at $56 per night is ridiculous. (There is a public lot across the street, with $10 per day parking, weekdays.) All in all, it was overpriced and seriously underwhelming. I'd stayed before and it was lovely. Not now.
Stayed 4 nights in Dec 2025

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, hotel is well cared for, staff was friendly and helpful.
Stayed 2 nights in Dec 2025

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

10/10 Excellent

Mele

Stayed 1 night in Dec 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel! Enjoyed our rooms and the staff was very accommodating to our party with two small children.
Stayed 1 night in Dec 2025

10/10 Excellent

Sadi

Stayed 1 night in Dec 2025

4/10 Poor

Jonathan

Liked: Property conditions & facilities
Disliked: Staff & service
I sent my son there and paid for the room on my credit card. They refused to charge the $200 deposit to the credit card and made him pay for it with his debit card kind of crazy when they had my credit card to pay for the room little disappointed.
Stayed 1 night in Dec 2025

10/10 Excellent

Robert

Stayed 3 nights in Dec 2025