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Best Western Plus Hacienda Hotel Old Town

3.0 star property

Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool, pool loungers
Terrace/patio
Daily buffet breakfast (USD 12.95 per person)
Exterior
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
4041 Harney St, San Diego, CA, 92110
  • Place, Heritage Park
    ‪1 min walk‬
  • Place, Whaley House Museum
    ‪3 min walk‬
  • Place, Old Town San Diego State Park
    ‪7 min walk‬
  • Airport, San Diego, CA (SAN-San Diego Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(71 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.4 out of 10
Very good
(18 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.6 out of 10
Excellent
(20 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.2 out of 10
Wonderful
(5 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(7 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(51 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, City View (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Courtyard by Marriott Old Town
  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
4.3 out of 5, Excellent, 1,000 reviews
The price is AU$273
includes taxes & fees
22 Feb - 23 Feb
Courtyard by Marriott Old Town

About the area

San Diego

With a stay at Best Western Plus Hacienda Hotel Old Town in San Diego (Old Town San Diego), you'll be within a 5-minute drive of Mission Bay and Old Town San Diego State Park. .This hotel is 3.3 mi (5.4 km) from Port of San Diego and 4.4 mi (7.2 km) from San Diego Convention Center.

What's nearby

  • Mormon Battalion Historic Site - 1 min walk - 0.0 km
  • Heritage Park - 1 min walk - 0.1 km
  • Whaley House Museum - 3 min walk - 0.3 km
  • Old Town San Diego State Park - 7 min walk - 0.6 km
  • University of San Diego - 3 min drive - 1.9 km

Getting around

  • Washington Street Station - 2 min drive
  • Old Town Transit Center - 8 min walk
  • San Diego Intl. Airport (SAN) - 16 min drive

Restaurants

  • ‪Cafe Coyote - ‬2 min walk
  • ‪Casa de Reyes - ‬5 min walk
  • ‪Casa Guadalajara - ‬8 min walk
  • ‪Old Town Mexican Cafe - ‬2 min walk
  • ‪ARCO - ‬9 min walk

About this property

Best Western Plus Hacienda Hotel Old Town

Suburban hotel with an outdoor pool, 8-minute walk to Old Town San Diego State Park
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 197 air-conditioned rooms featuring microwaves and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and pay movies provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, wedding services, and a fireplace in the lobby.
Enjoy Mexican cuisine at Old Town Tequila Factory, a restaurant where you can enjoy drinks at the bar/lounge and dine alfresco. Or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 6:00 AM to 9:30 AM for a fee.
Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in San Diego? This hotel has 3003 square feet (279 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is complimentary during limited hours, and a cruise ship terminal shuttle is also provided at no charge.
Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 9:30 AM.
Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free return airport shuttle from 6:30 AM to 10:00 PM
  • Free train station pick-up shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle
  • Free train station drop-off
  • Parking on site (USD 25 per day; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: USD 12.95 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,003 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 8.95 for children
  • Self parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1079 out of 1914 reviews
Rating 8 - Good. 396 out of 1914 reviews
Rating 6 - Okay. 242 out of 1914 reviews
Rating 4 - Poor. 110 out of 1914 reviews
Rating 2 - Terrible. 87 out of 1914 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

CINDIE

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Shuttle has limited hours
Stayed 1 night in Nov 2025

10/10 Excellent

Kelley

Stayed 1 night in Nov 2025

10/10 Excellent

SHOKO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
スタッフ全員がとても気持ち良い対応だった
Stayed 2 nights in Nov 2025

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was extremely friendly and helpful. The room was clean and comfortable. I would stay there again. The shuttle staff was amazing and informative. Thank you for a great experience, Kelli Wells
Stayed 3 nights in Nov 2025

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Delightful
Stayed 1 night in Nov 2025

8/10 Good

Jason

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Nov 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room great front office staff. Very comfortable hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Sergio

Stayed 2 nights in Nov 2025

10/10 Excellent

Elizabeth

Stayed 2 nights in Nov 2025

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

6/10 Okay

Sandra

Travelled with family
Disliked: Property conditions & facilities
Very old elevators, either they don’t work or very slow if they do
Stayed 1 night in Nov 2025

10/10 Excellent

Jolene

Travelled with partner
Liked: Cleanliness, amenities
Friendly front desk staff
Stayed 1 night in Nov 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great
Stayed 1 night in Nov 2025

4/10 Poor

Manolo

Disliked: Property conditions & facilities
Room key didn’t work. They put me in the farthest bldg from the lobby. There was apparently lot of empty rooms much closer. I would have preferred to have my room near the pool. No food service. Hotel price was not worth it. Not a good experience.
Stayed 1 night in Nov 2025

10/10 Excellent

Rhonda

Travelled with family
Very clean staff is very friendly and kind. Great place to stay
Stayed 3 nights in Nov 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
Great location in walking distance to Old Town, friendly staff, great room, all around pleasant place to stay.
Stayed 2 nights in Nov 2025

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place has potential, but was very disappointing, mostly due to the staff. The staff was incompetent and unhelpful. Apparently, the airport shuttle was overbooked so it wasn’t an option. There was no decent coffee options, the room was dated, but fine, bed was good, but this place is a definite do not recommend!
Stayed 1 night in Nov 2025

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great will be using this hotel in the future.easy check in and front staff was very nice l.
Stayed 1 night in Nov 2025

10/10 Excellent

Susan, Cibilo

Stayed 1 night in Oct 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities
Stay was good, restaurant was great! Breakfast worth the 12.95. Staff were very friendly and helpful. Yes I will be back in December.
Stayed 3 nights in Nov 2025

10/10 Excellent

Frank

Travelled with group
Staff was great and very helpful. Rooms were clean and very nice. Your hotel has a lot to offer. I will return again!
Stayed 5 nights in Oct 2025

10/10 Excellent

jessica

Room was comfortable . Only thing missing was a trash can . And would have lik
Stayed 1 night in Nov 2025

10/10 Excellent

Callie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was AMAZING and the location to MCRD was very important. Loved the area of Old Tiwne also! 0
Stayed 3 nights in Oct 2025