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The staff were AMAZING!! Everything about our stay was awesome, the room, the pools, the beach!! A lot of resorts have okay food, but the food here was SO good!! All in all an amazing stay, will definitely be booking Sunscape for our next Cancun visit :)

Very relaxed upbeat hotel, just what we needed!

las habitaciones ya se ven muy descuidadas, con falta de mantenimiento, pero están limpias. el problema es que se escucha todo, literalmente si están viendo la televisión en el cuarto de a lado se escucha en tu habitación, así que no puedes descansar en las noches por todo el ruido de afuera. La comida es decente, es una buena relación calidad-precio. No es un hotel caro, así que no esperes demasiado

Overall, my experience at Riu Palace Las Americas was good, but it really depends on what kind of trip you’re looking for. This hotel has a much more laid-back atmosphere, making it ideal for older travelers and couples who want to relax. If you’re expecting a lively, party-style resort, this is definitely not it. That said, there were a few issues that stood out. When I arrived, my patio furniture was oddly placed inside the room instead of out on the patio, which was inconvenient. The shower also wasn’t in the best condition—there was a noticeable pile of dirt in the corner, which was disappointing. Additionally, the lighting throughout the room could be improved, as it felt dim and not very inviting. One of the biggest drawbacks was the air conditioning—it doesn’t go lower than 73°, and that limit seems to apply across the entire hotel, which made it a bit uncomfortable at times. In summary, while the resort has a calm and pleasant vibe, there are some maintenance and comfort issues that could be addressed to improve the overall experience.

Highly recommended if you're looking for an affordable place to stay on a mini getaway.

Great bang for your buck, away from the madness that can be Cancun! Staff was excellent!