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Nice hotel good area but not a lot employees speak English no valet parking and not enough parking space also scape from welcome breakfast it isn’t timeshare but is a hotel program with 20,000 price sale but took 3 hrs from my Sunday morning and in the end they employees made very clean they were upset because I didn’t buy … not good or bad but a lot better options

Entertainment and bash teams were great! Room was clean! Bartenders were super friendly and drinks were delicious!

Excellent place

Everything was amazing. My family and I enjoyed our entire trip.

Our experience was far from the 5-star standard advertised, and it ultimately resulted in my children getting sick. The conditions were so poor that we eventually had to move to another property just to save our vacation. The buffet was unacceptable. Food was rarely served hot and often sat for long periods without being replenished. This is a significant health red flag and likely does not follow basic food safety standards. The menu was repetitive, and the "clean" dishes were frequently dirty. Maintenance is dangerously lacking. I had no working outlets in my room for two days and had to hunt across the property just to find a place to charge a phone. Even worse, there were electrical switches with no covers in our bathroom, posing a clear hazard. Most alarming, however, were the lights inside the pool, which were leaking electricity and zapping guests. When we reported this life-threatening hazard to the staff, they were completely indifferent. This level of negligence is staggering.The water park needs attention to maintenance and, inconveniently, has no bathrooms in the immediate area. The bathrooms near the pool are too small for the volume of guests and were consistently unhygienic. While seaweed is natural, the beach was littered with plastic cups and trash; entertainment was the poorest quality I have seen at any Riu property. The staff, particularly at check-in, were rude and unwelcoming. We moved to the Riu Ventura, 5 star professionally managed property.

Excellent resort, clean room, great food.