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Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

4.0 star property

Photo gallery for Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Aerial view
Property video
Premium bedding, free minibar, in-room safe, blackout curtains
55-inch plasma TV with cable channels, TV
10 restaurants, Mexican cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Zona Hotelera, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪2 min walk‬
  • Place, La Isla Shopping Mall
    ‪18 min walk‬
  • Place, Forum Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬

Room options

View all photos for Master Suite King

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite King

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite 1 King Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Presidential Suite 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 126 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite King Beachfront Swim up

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Beachfront Swim up

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Double Accessible

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double Accessible

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Accessible

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Accessible

  • Lagoon view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Junior Suite, King Bunk and Trundle Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Family Junior Suite, King Bunk and Trundle Bed

7.8 out of 10
Good
(13 reviews)
  • Resort view
  • 36 sq m
  • Sleeps 5
  • 1 King Bed, 1 Large Single Trundle Bed and 1 Large Single Bunk Bed

View all photos for Deluxe Junior Suite Double Lagoonview

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Double Lagoonview

  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite King Lagoonview

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite King Lagoonview

9.2 out of 10
Wonderful
(5 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Ocean View Double

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double Beachfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double Beachfront

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King Beachfront

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King Beachfront

  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Deluxe Junior Suite Ocean View King

8.6 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

Sun Club Master Suite Ocean Front King

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Master Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Master Suite Ocean View King

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean Front Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front Double

9.2 out of 10
Wonderful
(7 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean Front King

8.6 out of 10
Excellent
(26 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean View Double

8.2 out of 10
Very good
(26 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Double

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Double

8.2 out of 10
Very good
(57 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite King

9.0 out of 10
Wonderful
(82 reviews)
  • Lagoon view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Standard Double Bed

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, blackout curtains

Junior Suite Ocean View King

8.6 out of 10
Excellent
(41 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for King Room

Premium bedding, free minibar, in-room safe, blackout curtains

King Room

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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Exterior
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About the area

Cancun

Located in Cancun (Zona Hotelera), Sunscape Cancun All-Inclusive Resort & Spa by Hyatt is steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and a 4-minute drive from La Isla Shopping Mall. .This all-inclusive property is 5.6 mi (9 km) from Delfines Beach and 16 mi (25.7 km) from Moon Palace Golf Club.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • La Isla Shopping Mall - 18 min walk - 1.5 km
  • Cancun Interactive Aquarium - 4 min drive - 1.8 km
  • Forum Beach - 5 min drive - 1.8 km
  • Cancun Convention Center - 6 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 23 min drive

Restaurants

  • ‪El Mirador - ‬8 min walk
  • ‪Snack Grand Park - ‬7 min walk
  • ‪Flor De Sal - ‬7 min walk
  • ‪Bubba Gump Shrimp Co. - ‬4 min walk
  • Lobby Bar

About this property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt offers 458 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Beds feature premium bedding. 55-inch plasma televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Aura Spa. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 458 air-conditioned rooms featuring free minibar items and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a nightclub, and a complimentary water park. This Mediterranean property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Mexican cuisine at Casa de Rosa, one of the property's 10 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 3 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cancun? This property has 5726 square feet (532 square meters) of space consisting of conference space and 5 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Casa de Rosa - This restaurant specializes in Mexican cuisine.
Viaggio - This restaurant specializes in Italian cuisine. Open daily.
Ventanas - This buffet restaurant overlooks the ocean. Open daily.
Azul - This restaurant overlooks the ocean and specializes in Asian cuisine. Open daily.
At Sunset - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals and snacks included

Room service during certain hours

In-room minibar (all beverages included)

Land activities

Fitness facilities

Soccer

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • 10 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • At Sunset
  • Azul
  • Casa de Rosa
  • Ventanas
  • Viaggio

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Cooking classes
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Library
  • Nightclub
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Shopping
  • Splash pad
  • Steam room
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,726 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Mediterranean architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sunscape Cancun All-Inclusive Resort & Spa by Hyatt Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 4288 out of 6727 reviews
Rating 8 - Good. 1501 out of 6727 reviews
Rating 6 - Okay. 559 out of 6727 reviews
Rating 4 - Poor. 174 out of 6727 reviews
Rating 2 - Terrible. 205 out of 6727 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kelsang

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean and nice place to visit with family and friends.
Stayed 5 nights in Jan 2026

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was accomodating and clean. A bit noisey at night due to lack of sounding deadening in the hallways. Staff was wonderful, personable, and kind.
Stayed 4 nights in Feb 2026

6/10 Okay

Jaimin

Very slow service, food is ok, limited option.
Stayed 4 nights in Feb 2026

2/10 Terrible

Alexandra

Stayed 4 nights in Feb 2026

6/10 Okay

Troy W

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was good. Housekeeping amazing. Most services were good. Events and entertainment was mostly good. They need to leave the volleyball net up longer and especially when people want to keep playing. The guy on the beach is phenomenal!!!! His name is Fernando! He is the best!!!! We stayed here when Wyndham owned it one year prior. For the most part, everything is the same but don’t expect to get alcoholic drinks before 11 am. Before it was 10am. Not sure the change but an issue
Stayed 11 nights in Feb 2026

10/10 Excellent

Jazmin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing room, views, and staff! We are already planning on coming back!
Stayed 4 nights in Feb 2026

10/10 Excellent

Aohua

Stayed 2 nights in Feb 2026

10/10 Excellent

Patricia

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, very clean and great food
Stayed 4 nights in Feb 2026

10/10 Excellent

Carl

Liked: Cleanliness, amenities, property conditions & facilities
The entire hotel, room and grounds were all fantastically maintained, Food was excellent and always plentiful.
Stayed 10 nights in Feb 2026

10/10 Excellent

Christian

Stayed 7 nights in Dec 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We’re not big all-inclusive people anymore, but my wife and teen daughter and I wanted a quick and affordable winter escape. I’m glad we chose Sunscape. The staff is well-trained and professional, the property is well-kept. Food is above average for an all-inclusive. Beautiful beach, nice pool, property is big enough but not enormous. We liked not having to hit reservation times and had no trouble eating at whichever restaurant we chose. Wife enjoyed morning yoga and both ladies had massages. Three days and four nights is about my limit for this type of property, and it was well spent.
Stayed 4 nights in Feb 2026

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Everything was so clean, the staff was awesome, and the food was terrific! There was a great variety of food and beer!
Stayed 6 nights in Feb 2026

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff who always looked after us, good food at restaurants, property amenities that did not disappoint and pristine beach access. A shout out to Ceasar and Ricardo who made the trip a better experience.
Stayed 4 nights in Feb 2026

10/10 Excellent

Paritosh

Liked: Cleanliness, amenities, property conditions & facilities
I love the resort, staff was very welcoming, resort was on a smaller side so very suitable for me with 2 small kids 5 and 2. The restaurant were awesome and the food was really good at Azul. The dinner at buffet area was not up-to the mark on a particular night which was only negative experience for me. I love the beach which was spectacular and all the fun activities conducted by the amazing staff. Looking forward to our next visit.
Stayed 5 nights in Feb 2026

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Truly a beautiful hotel. Numerous great restaurants and bars, extremely helpful staff, and right on the beach. Perfect for families but also suited for single people. A memorable vacation. A++++
Stayed 2 nights in Feb 2026

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Friendly staff. Excellent service and food.
Stayed 4 nights in Feb 2026

6/10 Okay

Francisco, Jersey City

Disliked: Amenities, property conditions & facilities
Staff could have been more courteous. Room especially bathroom needs update. Best staff were in buffet style restaurant upstairs.
Stayed 5 nights in Feb 2026

10/10 Excellent

Michael Patrick

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great family resort. Easy to get around, beautiful beach, fun pool activities, nice selection of restaurants. Food was excellent for an all inclusive. Spa services great. Service from staff excellent!
Stayed 6 nights in Feb 2026

10/10 Excellent

Genesis

Stayed 4 nights in Feb 2026

8/10 Good

Kimbra

Stayed 4 nights in Feb 2026

8/10 Good

khanh, allen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff and beach were AWESOME! Great Bartenders! Morning yoga with Ivan is a nice way to start your morning. Loved the coffee & Ice cream shop! Food was okay and need a better system for restaurants. You are not able to make reservations and must go early and put your name down or you will be waiting over 1 hr to get seated. The Italian and Mexican food was the best options. Taco bar at the pool was on point!
Stayed 4 nights in Feb 2026

10/10 Excellent

Sedigheh

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! The ocean abd beach was super. Clean and shallow over a long distance. The entertainment team (Valeri and Christine) were great and kept our boys busy everyday with fun activities.
Stayed 7 nights in Feb 2026

8/10 Good

Jackelyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great, affordable resort!
Stayed 5 nights in Feb 2026

8/10 Good

kristen

Liked: Cleanliness
The staff and service was great! The food was excellent!
Stayed 5 nights in Feb 2026

8/10 Good

Shaun

Travelled with family and small children
Liked: Cleanliness, amenities
Rooms were clean. Food was good for the most part. Entertainment and activities were fantastic. Our biggest knock against Sunscape was the pools. They were too cold for our kids. Luckily the beach is excellent and we could spend some time there.
Stayed 9 nights in Feb 2026