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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
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Exterior
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Lobby
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Hot tub
  • Room service

Explore the area

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Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Mujeres Beach
    ‪8 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪46 min drive‬
  • North Beach
    ‪47 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Excellence Club Junior Suite Pool View

1 bedroom, premium bedding, down duvets, free minibar

Excellence Club Junior Suite Pool View

8.0 out of 10
Very good
(5 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

9.6 out of 10
Exceptional
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Spa or Pool View

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite Spa or Pool View

9.4 out of 10
Exceptional
(77 reviews)
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

1 bedroom, premium bedding, down duvets, free minibar

Junior Swim Up Suite Spa or Pool View

9.8 out of 10
Exceptional
(31 reviews)
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

1 bedroom, premium bedding, down duvets, free minibar

Terrace Suite With Plunge Pool

8.6 out of 10
Excellent
(12 reviews)
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

9.2 out of 10
Wonderful
(7 reviews)
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

9.6 out of 10
Exceptional
(10 reviews)
  • 75 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

10.0 out of 10
Exceptional
(8 reviews)
  • 75 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Punta Sam

With a stay at Excellence Playa Mujeres - Adults Only All Inclusive in Punta Sam (Playa Mujeres), you'll be within a 15-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. .This all-inclusive property is 6.2 mi (10 km) from North Beach and 10.7 mi (17.2 km) from Langosta Beach.

What's nearby

  • Mujeres Beach - 8 min walk - 0.7 km
  • Playa Mujeres Golf Club - 4 min drive - 2.8 km
  • Isla Mujeres Ferry Terminal - 46 min drive - 9.1 km
  • North Beach - 47 min drive - 9.4 km
  • Dolphin Discovery - 50 min drive - 12.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

Restaurants

  • ‪World Café - ‬7 min drive
  • ‪The Rooftop - ‬6 min drive
  • ‪The Sand Bar - ‬8 min drive
  • ‪Don Fernando Lobby Bar - ‬5 min drive
  • ‪El Suspiro - ‬7 min drive

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Adults-only beachfront property with 7 outdoor pools
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. 55-inch LED televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A private beach and an outdoor tennis court are featured at the property. 7 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.
Make yourself at home in one of the 450 guestrooms featuring free minibar items and LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 7 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Oregano, one of the property's 11 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 11 bars/lounges, or 7 poolside bars.

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Oregano - Overlooking the ocean and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
The Lobster House - This beachfront restaurant specializes in seafood and serves breakfast, lunch, and dinner. Open daily.
The Grill - This beach steakhouse serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 11 bars/lounges
  • 11 restaurants
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Oregano
  • The Grill
  • The Lobster House

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Kayaking
  • Library
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Airport shuttle fee: MXN 3904.21 per vehicle (roundtrip, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
No shows require payment in full, including taxes and service fee.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Excellence Playa Mujeres
All Inclusive Playa Mujeres
Excellence Adults Only
Excellence Adults Only All Inclusive
Excellence All Inclusive
Excellence Playa Mujeres Adults
Excellence Playa Mujeres Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive
Playa Mujeres All Inclusive
Excellence Playa Mujeres Adults All Inclusive
Excellence Adults All Inclusive
Excellence Adults All Inclusive All-inclusive property
Excellence All Inclusive Adults Hotel
Excellence Playa Mujeres All Inclusive Adults
Excellence All Inclusive Adults
Excellence Mujeres Inclusive
Hotel Excellence Playa Mujeres - All Inclusive - Adults Only
Excellence Playa Mujeres All Inclusive Adults Hotel
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres Adults Only All Inclusive
Excellence Playa Mujeres All Inclusive Adults Only
Excellence Playa Mujeres - Adults Only All Inclusive Punta Sam

Reviews

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 974 out of 1273 reviews
Rating 8 - Good. 163 out of 1273 reviews
Rating 6 - Okay. 85 out of 1273 reviews
Rating 4 - Poor. 18 out of 1273 reviews
Rating 2 - Terrible. 33 out of 1273 reviews

Reviews

10/10 Excellent

Jeffrey, Oswego

Stayed 5 nights in Jun 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

8/10 Good

Aneseia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Second visit in a Terrace Plunge Pool suite. Beautiful beach and well kept grounds. Restaurants nice and clean. We ordered room service everyday and the food was not as good as our first visit, but service was great and usually a 45 minute minimum wait. Mini fridge on first day was lacking snack wise, but after requesting a restock and providing preferences there were no issues. Rooms could use a simple refresh with new curtains, artwork, and outdoor rugs. Staff was friendly and overall great service.
Stayed 6 nights in Jun 2025

10/10 Excellent

Rory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Staff was incredible. Will be back again soon!
Stayed 4 nights in Jun 2025

10/10 Excellent

Bailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I stayed at the Excellence Playa Mujeres in early June 2025. We had a great time. The rooms and resort were very clean and staff was helpful and friendly. The Grill had really good steaks and we enjoyed the nightly entertainment.
They made a candle out of towels for my birthday!
Stayed 4 nights in Jun 2025

10/10 Excellent

Koz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was beautiful. The food was good, especially considering being all-inclusive (particularly spice & basmati). The staff is the main selling point (shout out the pool bartenders, they kept us laughing). Never a long wait for a drink. We had a private romantic dinner reservation for our anniversary that was included as well as other perks. We truly loved our time. All that and we are not even part of the Excellence Club.
Stayed 4 nights in Jun 2025

10/10 Excellent

Victor Anthony

Stayed 4 nights in Jun 2025

10/10 Excellent

Shao

Liked: Cleanliness, staff & service, property conditions & facilities
I for the most part I liked everything about this resort only thing I wished was that there was more variety of food.
Stayed 5 nights in May 2025

10/10 Excellent

Elaine Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was amazing, The staff were all so helpful and polite and so many fun things to do as well as just relax! Will definitely be going back!
Stayed 7 nights in Jun 2025

10/10 Excellent

Nissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing stay! Everything was amazing and the service was perfect! Will be back for sure!
Stayed 4 nights in May 2025

10/10 Excellent

Jay

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in May 2025

10/10 Excellent

Daniel

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very safe and beautiful experience
Stayed 3 nights in May 2025

10/10 Excellent

Rozalia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly, hard-working staff members
Stayed 6 nights in Jun 2025

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

David, Dumas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent Hotel and hard working staff. Will be back again.
Stayed 5 nights in Jun 2025

10/10 Excellent

Kyle Patrick, Sugarloaf

Stayed 3 nights in May 2025

10/10 Excellent

Len

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Great food and drinks Will definitely be back
Stayed 4 nights in Apr 2025

10/10 Excellent

Ryan

Stayed 4 nights in May 2025

6/10 Okay

Skyler

Liked: Cleanliness, amenities, property conditions & facilities
This resort is stunning and the service is fantastic. If you’re looking for good food, go somewhere else. Nothing was seasoned, very bland.
Stayed 5 nights in May 2025

10/10 Excellent

Reinaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One complaint was the TV, it needs to be updated. Only a few American channels which I understand. It would have been nice to be able to watch Netflix or something. Checking in was no problem. We just felt the communication about the package we had could have been explained better. Need more chairs by the pool. If you don’t get down very early at least 8am, you will be disappointed trying to get a spot by the pool. The beach is the same. Definitely need more seating. I think being a 5 star resort you shouldn’t have to worry about trying to find a spot to relax. Staff was very friendly and very helpful with anything we needed.
Stayed 4 nights in May 2025

8/10 Good

Peiyi

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Alberto, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Charles E

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved how everything was clean and well maintained, every restaurant was excellent, room service was the best, the entertainment was vary good and the staff was the best I've ever seen.
Stayed 9 nights in May 2025

6/10 Okay

Emad

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed at Excellence Playa Mujeres six years ago and had such a magical experience that we decided to return this year for our anniversary. Sadly, this trip was a major letdown. When we arrived, we let both the front desk and our bellman know it was our anniversary. He even said he would make a note of it—but throughout our stay, there were no acknowledgments or special touches at all. Last time, we were greeted with champagne, towel decorations, and sweet surprises in our room. This time, it felt like just another stay—nothing personalized or celebratory, which was especially disappointing since this trip had sentimental meaning for us. The beach situation was also a big change. What used to be a spacious, welcoming beachfront with a buffet is now mostly reserved for Excellence Club members. As regular guests, we were left with a very small section, often overcrowded. If you don’t claim a seat by 6–6:30 a.m., you’re likely out of luck until late in the afternoon. That’s not the relaxing vibe we expected. While the resort is still beautiful, the beach experience has shifted. It feels more exclusive than inclusive now, and unless you pay for the club upgrade, you miss out on many comforts that used to be standard. Unfortunately, this stay didn’t live up to the magic we remembered.
Stayed 6 nights in May 2025

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was amazing
Shows every night
Peaceful and beautiful
Beautiful sunrise
Stayed 4 nights in May 2025