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Hard Rock Hotel Cancun - All Inclusive

4.5 star property

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Creator video
6 bars/lounges, 2 swim-up bars
1 bedroom, premium bedding, down duvets, free minibar
Yoga

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast included
  • Spa

Explore the area

View map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, La Isla Shopping Mall
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Rock Suite Ocean View (Two Bedroom)

1 bedroom, premium bedding, down duvets, free minibar

Rock Suite Ocean View (Two Bedroom)

  • 99 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Diamond Ocean View

1 bedroom, premium bedding, down duvets, free minibar

Diamond Ocean View

8.8 out of 10
Excellent
(20 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Rock)

1 bedroom, premium bedding, down duvets, free minibar

Suite, 1 Bedroom (Rock)

  • 59 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Rock Royalty Ocean View King

1 bedroom, premium bedding, down duvets, free minibar

Rock Royalty Ocean View King

8.4 out of 10
Very good
(8 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Ocean View King

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Ocean View King

8.0 out of 10
Very good
(16 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed, Lagoon View

9.0 out of 10
Wonderful
(24 reviews)
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Ocean View Double

8.6 out of 10
Excellent
(33 reviews)
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Double Room, Lagoon View

8.2 out of 10
Very good
(19 reviews)
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Lagoon View (Two Bedroom)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Lagoon View (Two Bedroom)

10.0 out of 10
Exceptional
(2 reviews)
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(13 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 2 Double Beds

8.6 out of 10
Excellent
(19 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Ocean View - Two Bedroom

  • 80 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Family Ocean View Double Beds - Two Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • 80 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Classic Room, Mobility Accessible, Lagoon View

1 bedroom, premium bedding, down duvets, free minibar

Classic Room, Mobility Accessible, Lagoon View

  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

1 bedroom, premium bedding, down duvets, free minibar

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

1 bedroom, premium bedding, down duvets, free minibar

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

  • 79 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

1 bedroom, premium bedding, down duvets, free minibar

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

  • 79 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Double Room, Lagoon View (Classic)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Double Room, Lagoon View (Classic)

  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Lagoon View (Classic)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed, Lagoon View (Classic)

  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, Ocean View (Classic)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Double Room, Ocean View (Classic)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Classic)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed, Ocean View (Classic)

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room (Classic)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Double Room (Classic)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Classic)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room, 1 King Bed (Classic)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Ocean View (Diamond)

1 bedroom, premium bedding, down duvets, free minibar

Classic Room, 1 King Bed, Ocean View (Diamond)

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the area

Cancun

Located in Cancun (Zona Hotelera), Hard Rock Hotel Cancun - All Inclusive is within a 5-minute drive of Aquaworld and Iberostar Cancun Golf Course. .This all-inclusive property is 2.2 mi (3.6 km) from La Isla Shopping Mall and 2.5 mi (4.1 km) from El Rey Ruins.

What's nearby

  • Aquaworld - 11 min walk - 1.0 km
  • Iberostar Cancun Golf Course - 3 min drive - 3.2 km
  • La Isla Shopping Mall - 4 min drive - 2.9 km
  • Cancun Interactive Aquarium - 4 min drive - 2.9 km
  • Delfines Beach - 5 min drive - 4.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 19 min drive

Restaurants

  • ‪Club 91 Lounge - ‬7 min walk
  • ‪Nebbiolo - ‬5 min walk
  • ‪La Madalena - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬6 min walk
  • ‪Porfirio's Cancún - ‬6 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

All-inclusive property with 5 restaurants and a full-service spa
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. This Cancun property provides complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Treat yourself to a stay in one of the 600 guestrooms, featuring indoor private hot tubs. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a waterslide. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy pizza at Pizzeto, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 16404 square feet (1524 square meters) of space consisting of a conference center and 14 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference centre (16,404 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Handrails in stairways (90 centimetre high)
  • Lift (89 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • Banquet hall
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
Hard Rock Hotel All Inclusive
Hard Rock Hotel All Inclusive Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in
Hard Rock Hotel Cancun All Inclusive
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Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel All Inclusive
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Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive

Reviews

Hard Rock Hotel Cancun - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 672 out of 1328 reviews
Rating 8 - Good. 240 out of 1328 reviews
Rating 6 - Okay. 171 out of 1328 reviews
Rating 4 - Poor. 100 out of 1328 reviews
Rating 2 - Terrible. 145 out of 1328 reviews

Reviews

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El ambiente es familiar y siempre tienen actividades disponibles para todas las edades.
Stayed 2 nights in Jul 2025

4/10 Poor

ROBERT

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The a/c did not work in the lobby or 3 main restaurants. And from what I learned staff said it’s been out for a while. This is why the low rating. Fix the a/c!
Stayed 7 nights in Jul 2025

4/10 Poor

Shawn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Disappointed and Misled: A Review of Hard Rock Hotel Cancun My recent stay at Hard Rock Cancun was a string of disappointments wrapped in a sales pitch. From the moment we arrived, the staff asked if it was our first time—only to pass us off to someone offering “free amenities” in exchange for attending a breakfast presentation. What followed felt more like a timeshare ambush than hospitality. The breakfast, marketed as part of our welcome experience, resembled a subpar Holiday Inn buffet. We were seated with a representative who asked intrusive questions about our family, travel spending, and lifestyle—all clearly aimed at data collection. From there, we were escorted around the property with the goal of locating an elusive “club member” to vouch for the experience. Spoiler: no such member was found. Eventually, we were taken to view a suite with inflated pricing—followed by a bait-and-switch comparison showing what it would cost if we joined their program. The finale involved a manager behind a malfunctioning door attempting to close the deal. It felt more like being hustled than hosted. Beyond the aggressive pitch, the room itself had issues. The jacuzzi we were excited to use produced dirty, dark brown bubbles (video attached). Elevators were rundown, poorly ventilated, and uncomfortably hot. And Toro, the restaurant we dined at our final night, featured dated décor with worn purple carpeting—hardly the upscale vibe Hard Rock promotes.
Stayed 3 nights in Jul 2025

8/10 Good

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing we didn't like was the pressure of trying to sell us time share within the hotel. They went to the extent to follow us into our private time at the pool. They should not have people working in selling and marketing within the hotel. Makes guest uncomfortable
Stayed 6 nights in Jul 2025

6/10 Okay

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities
NEED MORE BEER AND FOOD CHOICES
Stayed 4 nights in Jul 2025

10/10 Excellent

Leidy

Travelled with family and small children
Liked: Cleanliness, amenities
La atención fue espectacular al igual que la comida y las bebidas. La vista del hotel y las habitaciones son bellas. Mi única recomendación sería modernizar un poco las instalaciones.
Stayed 3 nights in Jul 2025

4/10 Poor

alejandra

No m gustó el servicio
Stayed 4 nights in Jul 2025

10/10 Excellent

Terry

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Great place
Stayed 3 nights in Jul 2025

8/10 Good

Mathusala

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Luis

Liked: Staff & service
The room is not confortable¡¡¡ there are a lot of sun light in the morning and the bath room instalations are not well planed
Stayed 5 nights in Jul 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The constant offers to buy programs are annoying (for example: "breakfast" or "welcome package"). They called me more than 3 times.
Stayed 4 nights in Jul 2025

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente el hotel, serivicio los empleados super atentos, la comida 20 de 10 demasiado buena, tragos premium la verdad una super experiencia volveremos pronto. Gracias Hardrock Hotel Cancun
Stayed 7 nights in Jul 2025

10/10 Excellent

Sophie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by the cleanliness and overall quality of the hotel. Our room was spectacular and immaculately clean with an incredible view of both the beach and the pool. The hotel staff were exceptionally friendly and helpful, making our trip truly special. I would highly recommend this hotel to family, friends, and for romantic getaways.
Stayed 3 nights in Jun 2025

6/10 Okay

vahid

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property getting old lobby area was warmer AC was bad in Dining room was hot you sweat when you eat no ac rooms in 2th floor hall way no ventilation property need upgrade
Stayed 5 nights in Jul 2025

2/10 Terrible

Anita

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Carlo

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a great place, was expecting more of a cultural vibe. Thought it would have a mixture of Mexican heritage and american
Stayed 7 nights in Jul 2025

10/10 Excellent

Adriana Yazmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Abdulaziz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Best place to relax and have fun.
Stayed 6 nights in Jul 2025

6/10 Okay

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness
I thought the hard rock was OK but I normally stay at beach Palace and I actually like the rooms better at beach Palace. We had four people to a room and for $10,000. I think they should probably gave us two separate rooms for 11 nights 12 days. We could barely move in the room was so small. The food was excellent. I did have a problem in booking a tour one day they told me it was gonna be one price and the next day they told me a different one so I did not like that but the Benihana style restaurant really made my family happy they loved It
Stayed 11 nights in Jul 2025

6/10 Okay

Janet

Travelled with family
Liked: Room comfort
No AC in lobby, hallway or restaurant areas. Some
Stayed 4 nights in Jul 2025

8/10 Good

Esther

Stayed 3 nights in Jun 2025

4/10 Poor

Harold

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would definitely never pick another hard rock property ever again. Bathoom in the room room had mold along with the bathtub . The life timshare event was also a sales pressure event. Spent 2 hours doing that , so I wouldn’t recommend anyone doing that . They sales pitched us 3 times . Once for the sales meeting at breakfast then after the meeting and receiving the perks of the meeting for another sales pitch and then when you checkout you get another sales pitch. Also every restaurant for dinner time had a minimum wait of 2 hours . Last but not least food is not good.
Stayed 3 nights in Jul 2025

6/10 Okay

VINCENT ALEXSANDRO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For some reason, male staff was very attentive, female staff, not so much, which was weird for the exception of inside the lobby area. Jacuzzi in the room was stained. Facility wasn’t as large as I thought it would be as far as outdoor.
Stayed 5 nights in Jul 2025

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean good food
Stayed 3 nights in Jul 2025

10/10 Excellent

Evan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one bartender named Oscar was our favorite worker there and he was amazing to us. Thanks
Stayed 4 nights in Jul 2025