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Hard Rock Hotel Cancun - All Inclusive

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Dates

July 2025

August 2025

Outdoor pool, pool umbrellas, pool loungers

1 bedroom, premium bedding, down duvets, free minibar

Overview
Rooms
Location
Policies

Popular amenities

Bar
Pet-friendly
Spa
Room service

Explore the area

Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

Aquaworld
‪10 min walk‬
La Isla Shopping Mall
‪4 min drive‬
Delfines Beach
‪4 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪21 min drive‬

Room options

Deluxe Family Lagoon View (Two Bedroom)

Exceptional

80 sq m
Lagoon view
Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Double Room, Lagoon View

Very good

40 sq m
Lagoon view
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds

Wonderful

40 sq m
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed

Excellent

40 sq m
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed, Lagoon View

Excellent

40 sq m
Lagoon view
Sleeps 3
1 King Bed

Deluxe Ocean View King

Very good

40 sq m
Ocean view
Sleeps 3
1 King Bed

Deluxe Ocean View Double

Excellent

40 sq m
Ocean view
Sleeps 4
2 Double Beds

Diamond Ocean View

Excellent

40 sq m
Ocean view
Sleeps 2
1 King Bed

Rock Royalty Ocean View King

Very good

40 sq m
Ocean view
Sleeps 2
1 King Bed

Classic Room, 1 King Bed, Ocean View (Diamond)

Sleeps 2
1 King Bed

Suite, 1 Bedroom (Rock)

59 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Twin Sofa Bed

Deluxe Room, 2 Double Beds (Classic)

Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed (Classic)

Sleeps 3
1 King Bed

Rock Suite Ocean View (Two Bedroom)

99 sq m
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Deluxe Room, 2 Double Beds, Ocean View (Classic)

Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Ocean View (Classic)

Sleeps 3
1 King Bed

Deluxe Room, 2 Double Beds, Lagoon View (Classic)

Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed, Lagoon View (Classic)

Sleeps 3
1 King Bed

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Sleeps 5
1 King Bed and 2 Double Beds

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Sleeps 6
4 Double Beds

Classic Room, Accessible, Lagoon View

Sleeps 4
2 Double Beds

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

Sleeps 5
1 King Bed and 2 Double Beds

Deluxe Family Ocean View Double Beds - Two Bedroom

Wonderful

80 sq m
Ocean view
Sleeps 6
4 Double Beds

Deluxe Family Ocean View - Two Bedroom

80 sq m
Ocean view
Sleeps 5
1 King Bed and 2 Double Beds

Similar properties

Pool
All-inclusive
Spa
Kids pool

for 1 room

AU$852 total

Includes taxes & fees

13 Aug - 14 Aug

About the area

Cancun

Located in Cancun (Zona Hotelera), Hard Rock Hotel Cancun - All Inclusive is within a 5-minute drive of Aquaworld and Iberostar Cancun Golf Course. .This beach property is 2.1 mi (3.3 km) from La Isla Shopping Mall and 2.4 mi (3.8 km) from El Rey Ruins.

What's nearby

Aquaworld - 10 min walk - 0.9 km
Iberostar Cancun Golf Course - 3 min drive - 2.8 km
La Isla Shopping Mall - 4 min drive - 2.9 km
Cancun Interactive Aquarium - 4 min drive - 2.9 km
Delfines Beach - 4 min drive - 4.3 km

Getting around

Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

‪Restaurant nebbiolo en cancun - ‬3 min walk
‪Fred's House - ‬4 min walk
‪JW Marriott Lobby Bar - ‬4 min walk
‪Porfirio's Cancun - ‬4 min walk
‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool

Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.

Treat yourself to a stay in one of the 600 guestrooms, featuring indoor private hot tubs and LCD televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a waterslide. Additional features at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy pizza at Pizzeto, one of the property's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 swim-up bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Cancun? This property has 16404 square feet (1524 square meters) of space consisting of a conference center and 14 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.

Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.

Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.

Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.

Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.

Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hard Rock Hotel Cancun - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Tennis

Tennis lessons

Volleyball

Lessons/classes/games

Aerobics

Dancing

Language

Water fitness

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free uncovered self parking on site
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

2 swim-up bars
5 restaurants
6 bars/lounges
A coffee shop/cafe
Snack bar/deli

Restaurants on site

Ciao
Frida
Pizzeto
Toro
Zen

Things to do

18-hole adjacent golf course
Air hockey
Arcade/game room
Basketball
Billiards/pool table
Children's pool
Evening entertainment
Free children's club
Full-service spa
Health club
Outdoor pool
Outdoor tennis court
Piano
Playground
Shopping
Table tennis
Waterslide
Yoga classes

Family friendly

Arcade/game room
Babysitting (surcharge)
Children's pool
Free children's club
Laundry facilities
Lifeguards on site
Outdoor pool
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

14 meeting rooms
Conference centre (16,404 square foot of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

19 treatment rooms
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Massage
Outdoor treatment areas
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 steps to reach entrance
4 accessible parking spaces
Handrails in stairways (90 centimetre high)
Lift (89 centimetre wide door)
Stair-free path to entrance
Tile flooring in room
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant
Wheelchairs on site

1 building
12 floors
Banquet hall
Lifeguards
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Blackout drapes
Down comforter
Premium bedding

Bathroom

Free toiletries
Hair dryer
Rainfall showerhead
Shower
Slippers
Towels provided

Entertainment

LCD TV with satellite channels

Food and drink

24-hour room service
Espresso maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

2 total (up to 50 lbs per pet)

Pets cannot be left unattended

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

Airport shuttle fee: USD 34 per person (roundtrip)
Pet fee: USD 150 per pet, per week
Service animals are exempt from fees
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

All Inclusive Hard Rock Hotel

All Inclusive Hard Rock Hotel Cancun

Cancun Hard Rock Hotel

Hard Rock All Inclusive

Hard Rock Hotel All Inclusive

Hard Rock Hotel All Inclusive Cancun

Hard Rock Hotel Cancun

Hard Rock Hotel Cancun All Inclusive

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Hard Rock Cancun Inclusive in

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Hotel Hard Rock Hotel Cancun - All Inclusive

Hard Rock Cancun All Inclusive

Hard Rock Hotel Cancun - All Inclusive Reviews

7.8

Good

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Clarissa L

30 Apr 2025

Stayed 1 night in Apr 2025

8/10 Good

Madhuri

30 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Apr 2025

10/10 Excellent

Katie

30 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Everything about the resort was perfect!! Thanks Expedia for the VIP experience it was a real treat.

Stayed 3 nights in Apr 2025

4/10 Poor

Patricia

Travelled with group

29 Apr 2025

Liked: Cleanliness, property conditions & facilities

I didn’t have my room until 9 PM and I supposed to have early check in, you need to make reservations for the restaurants in person and they have never spots available, the food is low quality and variety

Stayed 4 nights in Apr 2025

10/10 Excellent

Khyre Amir

Travelled with partner

29 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was my third time going to Mexico and this was by far the best resort I stayed at. From the beginning of checking in to the resort. VITALIANO a worker who made me feel welcome from grabbing my bags and making it easy form the start. He also told me stuff to on the resort and made it easy for me to make plan through out my trip he was excellent. This was just one of the most relaxing and partying trips ever. And most resort can’t deliver both and HARD ROCK DID!

Stayed 3 nights in Apr 2025

2/10 Terrible

Priscilla

29 Apr 2025

Stayed 3 nights in Apr 2025

6/10 Okay

Ioanna

Travelled with family

28 Apr 2025

Liked: Staff & service

I like the service of the restaurant the beach the swimming pool but some of the people working on the vacation office not polite, the room is old the tub was the half yellow and another half white

Stayed 3 nights in Apr 2025

6/10 Okay

Patricia

Travelled with partner

27 Apr 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The staff were amazing. The beach was beautiful. The shows were outstanding. The restaurants were great, the buffet was just okay. The property is old and needs to be renovated.

Stayed 4 nights in Apr 2025

10/10 Excellent

Tacara

27 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The property needs some TLC but the staff and the food is amazing and over the top! Carlos at the Frita breakfast buffet made sure you have everything you could possibly need. Willy

Stayed 4 nights in Apr 2025

10/10 Excellent

Jonathon Tyler

27 Apr 2025

Stayed 4 nights in Apr 2025

6/10 Okay

Dana

Travelled with family

26 Apr 2025

Liked: Cleanliness, property conditions & facilities

The property was beautiful and the staff friendly. Check in was a nightmare. And there are way too many people badgering you to buy a time share. It would be a better experience to not be bothered every time you walk through the lobby

Stayed 3 nights in Apr 2025

8/10 Good

Noel

Travelled with partner

25 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The pushy people trying to sell you a time share. Once you say “no” that should be it. Yet they are a bit too persistent.

Stayed 4 nights in Apr 2025

4/10 Poor

Dustin

25 Apr 2025

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Apr 2025

4/10 Poor

Danny

Travelled with family

25 Apr 2025

Liked: Cleanliness

Disliked: Staff & service

Check in was terrible, Also it was impossible to reserve dinning at the restaurants

Stayed 3 nights in Apr 2025

8/10 Good

Joshua

Travelled with family

25 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We had a member of our party that had food allergies. The way the staff handled that was best described as unbalanced. We had a card, but found that things were not labeled clearly and we received conflicting messages from the staff at the buffet. Yes, these are Gluten Free, and these are made with flour were messages we received a day apart about the same item. The staff at the cafe did not have ingredients for the ice cream. I called the resort well in advance of our trip and was told we would have nothing to worry about. Each day was a challenge. The staff at Caio was fantastic and knowledgeable. The staff at the upstairs snack stand was also fabulous…the buffet let much to be desired and often left us uneasy when selecting items.

Stayed 5 nights in Apr 2025

10/10 Excellent

Brandon

Travelled with family and small children

24 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The food and drinks was amazing Staff was good Definitely coming back and referring people to visit. Excellent location. Nice family activities.

Stayed 3 nights in Apr 2025

8/10 Good

Abdiel Omar

Travelled with family and small children

23 Apr 2025

Liked: Cleanliness, staff & service

This property is pretty dated. Could use an overhaul. The staff and entertainment are top notch. Food was ok. Wasn't blown away. The kids also really enjoyed the kids club.

Stayed 6 nights in Apr 2025

2/10 Terrible

Julian, Kinnelon

23 Apr 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Staff were kind, amenities are super limited. They try hard to offer services that take your $200/a day Resort Credit away from you. If you don’t work with swapping out your credits you can only use it for spa, salon or golfing but need to pay $35 person for each service. Restaurants are sub par. Buffett is practically same options throughout the day. My room had

Stayed 4 nights in Apr 2025

10/10 Excellent

Neil, Newmarket

Travelled with family

23 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best poolside food in Cancun. Barely have to go to the buffet, the options poolside are fantastic.

Stayed 5 nights in Apr 2025

8/10 Good

maria

Travelled with family

23 Apr 2025

Liked: Cleanliness, staff & service, amenities

Overall is good place just a little outdated!!!

Stayed 4 nights in Feb 2025

10/10 Excellent

Thelma L

22 Apr 2025

Stayed 5 nights in Apr 2025

6/10 Okay

Edward

Travelled with partner

22 Apr 2025

Disliked: Amenities

We liked the entertainment. But we booked rock royalty, which gave us different amenities that they never provided, even though we asked for them. Even through concierge service which we had and could text 24hrs but didn’t respond half the time or about something as simple as getting towels for the room. This hotel was very inconsistent with rules and communicating with their own staff. Some days we need a towel key other days we didn’t. When we ask questions about what we need or anything, they would point us to another person to talk to even though we can speak Spanish and then we would get the runaround after three or four people and just give up. The restaurant bookings also was another problem with them telling us to use the tablet in the room, which didn’t work then using the app which didn’t work and we even had one of their own hotel. Staff help us with the app and they couldn’t get it to work and then we had to go book it in line and at a certain time, but sometimes there was even nobody at the restaurant so you could book it. No advantage to having rock royalty even though they said we get extra amenities.

Stayed 7 nights in Apr 2025

10/10 Excellent

Daniel

Travelled with partner

21 Apr 2025

Liked: Amenities

Nice and quiet

Stayed 3 nights in Apr 2025

6/10 Okay

Jasminder S

Travelled with family, Travelled with family and small children, Travelled with group

21 Apr 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Only view and ocean

Stayed 5 nights in Apr 2025

10/10 Excellent

Hector, Colorado Springs

Travelled with partner

21 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel and will be coming back

Stayed 2 nights in Apr 2025

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Hard Rock Hotel Cancun - All Inclusive

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

Popular amenities

Explore the area

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Deluxe Family Lagoon View (Two Bedroom)

View all photos for Deluxe Double Room, Lagoon View

Deluxe Double Room, Lagoon View

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Deluxe Room, 1 King Bed, Lagoon View

View all photos for Deluxe Ocean View King

Deluxe Ocean View King

View all photos for Deluxe Ocean View Double

Deluxe Ocean View Double

View all photos for Diamond Ocean View

Diamond Ocean View

View all photos for Rock Royalty Ocean View King

Rock Royalty Ocean View King

Classic Room, 1 King Bed, Ocean View (Diamond)

View all photos for Suite, 1 Bedroom (Rock)

Suite, 1 Bedroom (Rock)

Deluxe Room, 2 Double Beds (Classic)

Deluxe Room, 1 King Bed (Classic)

View all photos for Rock Suite Ocean View (Two Bedroom)

Rock Suite Ocean View (Two Bedroom)

Deluxe Room, 2 Double Beds, Ocean View (Classic)

Deluxe Room, 1 King Bed, Ocean View (Classic)

Deluxe Room, 2 Double Beds, Lagoon View (Classic)

Deluxe Room, 1 King Bed, Lagoon View (Classic)

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family)

Classic Room, 2 Bedrooms, Ocean View (Deluxe Family, Double Beds)

Classic Room, Accessible, Lagoon View

Classic Room, 2 Bedrooms, Lagoon View (Deluxe Family)

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Deluxe Family Ocean View Double Beds - Two Bedroom

View all photos for Deluxe Family Ocean View - Two Bedroom

Deluxe Family Ocean View - Two Bedroom

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About the area

Cancun

What's nearby

Getting around

Restaurants

About this property

Hard Rock Hotel Cancun - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Land activities

Lessons/classes/games

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More