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Hotel Riu Palace Costa Mujeres - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Costa Mujeres - All Inclusive

Exercise/lap pool
On the beach, white sand, sun-loungers, beach umbrellas
6 bars/lounges, 2 swim-up bars, 2 poolside bars
1 bedroom, minibar, in-room safe, laptop workspace
Free daily buffet breakfast

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

View map
Blvd. Costa Mujeres, Subcondominio Playa, Cond., Costa Mujeres, QROO, 77400
  • Place, Mujeres Beach
    ‪11 min drive‬
  • Place, Isla Mujeres Ferry Terminal
    ‪57 min drive‬
  • Place, North Beach
    ‪58 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪67 min drive‬

Room options

View all photos for Junior Suite, Garden View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Garden View (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Garden View (U)

8.6 out of 10
Excellent
(160 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Oceanfront (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Oceanfront (U)

9.0 out of 10
Wonderful
(12 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Sea View (M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Sea View (M)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (U)

9.8 out of 10
Exceptional
(7 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Partial Ocean View (E)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (M)

7.8 out of 10
Good
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (U)

8.6 out of 10
Excellent
(49 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (Grande, L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Grande, L)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View (Grande, M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Grande, M)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite, Ocean View (Large, U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Large, U)

9.0 out of 10
Wonderful
(4 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Oceanfront (L)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (L)

  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront (U)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (U)

8.0 out of 10
Very good
(1 review)
  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Swim-Up, L)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up, L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up, M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up, M)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Swim-Up, U)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up, U)

9.0 out of 10
Wonderful
(20 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Garden View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Garden View (B2C-US)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Partial Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (B2C-US)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (B2C-US)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swin-up, B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swin-up, B2C-US)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Oceanfront (B2C-US)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (Large, B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (Large, B2C-US)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, Oceanfront (B2C-US)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (B2C-US)

  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (M)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (M)

9.0 out of 10
Wonderful
(14 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Oceanfront (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up | B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Large | C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Large | C)

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (C)

8.4 out of 10
Very good
(31 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Partial Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Partial Ocean View (C)

8.0 out of 10
Very good
(4 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Ocean View (C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite, Ocean View (C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Swim-Up | C)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Swim-Up | C)

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Oceanfront (C)

1 bedroom, minibar, in-room safe, laptop workspace

Suite, Oceanfront (C)

  • 73 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (Large | B2C-CA)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (Large | B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 King Bed

View all photos for Junior Suite (E)

1 bedroom, minibar, in-room safe, laptop workspace

Junior Suite (E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Elite Club, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-up, Elite Club, C)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite (Swim-Up,Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite (Elite Club, U)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Oceanfront (Elite Club, C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (Elite Club, B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Oceanfront (Elite Club, B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-Up,Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Oceanfront (Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim-up, Elite Club, B2C-CA)

  • Sleeps 2
  • 1 King Bed

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About the area

Costa Mujeres

Located in Costa Mujeres, Hotel Riu Palace Costa Mujeres - All Inclusive is by the ocean, within a 15-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. .This all-inclusive property is 9.1 mi (14.6 km) from Ultramar Ferry Puerto Juárez and 10.2 mi (16.5 km) from Isla Mujeres Ferry Terminal.

What's nearby

  • Playa Mujeres Golf Club - 9 min drive - 5.4 km
  • Mujeres Beach - 11 min drive - 6.8 km
  • Isla Mujeres Ferry Terminal - 57 min drive - 16.5 km
  • Isla Mujeres Cemetery - 57 min drive - 16.8 km
  • North Beach - 58 min drive - 17.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬19 min walk
  • ‪Grand Caribe - ‬4 min drive
  • ‪Kulinarium Riu Latino - ‬5 min drive
  • ‪Spaces Restaurant - ‬9 min walk
  • ‪Velvet - ‬5 min drive

About this property

Hotel Riu Palace Costa Mujeres - All Inclusive

Family-friendly beachfront location with 5 outdoor pools
Hotel Riu Palace Costa Mujeres - All Inclusive offers 670 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

A 24-hour health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 670 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and separate sitting areas.
Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a complimentary water park, and a 24-hour health club. Additional amenities at this Art Deco property include complimentary wireless internet access, babysitting (surcharge), and gift shops/newsstands.
Enjoy international cuisine at Spaces, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.
Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 10:30 AM.
Spaces - This buffet restaurant specializes in international cuisine.
Zarape - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Japan - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Roma - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Water fitness

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 6 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Japan
  • Krystal
  • Roma
  • Spaces
  • Zarape

Things to do

  • 24-hour health club
  • 5 outdoor pools
  • Boat tours
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Kayaking
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Snorkelling
  • Steam room
  • TV in common areas
  • Water skiing
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Aromatherapy
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2018
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
When a room reservation includes a round-trip airport transfer at no charge, it's essential to respond to the supplier's message to arrange the shuttle service.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 33.94 per person, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
Riu Palace Costa Mujeres-All Inclusive Resort
Riu Palace Costa Mujeres-All Inclusive All-inclusive property
Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
All-inclusive property Riu Palace Costa Mujeres-All Inclusive
Riu Palace Costa Mujeres All Inclusive
Riu Costa Mujeres Inclusive
Riu Palace Costa Mujeres All Inclusive
Hotel Riu Palace Costa Mujeres - All Inclusive Costa Mujeres

Hotel Riu Palace Costa Mujeres - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 786 out of 1302 reviews
Rating 8 - Good. 275 out of 1302 reviews
Rating 6 - Okay. 145 out of 1302 reviews
Rating 4 - Poor. 45 out of 1302 reviews
Rating 2 - Terrible. 51 out of 1302 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Ahmed, Newport News

Travelled with family
Liked: Amenities, property conditions & facilities
It’s good hotel for family with kids the location is isolated the entertainment is very bad the food was good the staff are good overall tips is very helpful .
Stayed 7 nights in Aug 2025

8/10 Good

Jin, glen rock

Liked: Cleanliness, staff & service, property conditions & facilities
A la carte restaurant was not good qualty

6/10 Okay

Seung Hyeon, glen rock

Stayed 4 nights in Aug 2025

10/10 Excellent

Jason

Great!
Stayed 4 nights in Jul 2025

10/10 Excellent

Aaliyah Breche

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed.
Stayed 3 nights in Jul 2025

10/10 Excellent

Lora

Stayed 3 nights in Jul 2025

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Food was salty drinks watered down Has a wedding and the food was terrible Had to wait for a bartender for 2 hours and food cold when served. Look elsewhere
Stayed 5 nights in Aug 2025

10/10 Excellent

Carmon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Tolulope

Stayed 5 nights in Jul 2025

8/10 Good

Wael

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at the Riu Palace Costa Mujeres and it did not disappoint! The staff was amazing and the food options were top tier! I will definitley be visiting again!
Stayed 7 nights in Jul 2025

8/10 Good

Judy A

Liked: Cleanliness, staff & service, property conditions & facilities
Food was ok but could be improved and specialty restaurants didn’t meet our expectations. Overall food was meh. We have an 11yr old and there was little for her to do in the evenings. Maybe if karaoke was offered on more than just Fridays would be helpful. Entertainment seemed to focus more on little ones.
Stayed 5 nights in Jul 2025

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
Great beach with very little seaweed. Amazing food, very nice resort.
Stayed 14 nights in Jul 2025

8/10 Good

Emad

Liked: Cleanliness, staff & service, property conditions & facilities
B
Stayed 5 nights in Jul 2025

10/10 Excellent

Joel

Stayed 3 nights in Jun 2025

8/10 Good

Suzanne Leigh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great but there’s a problem with their toilet flushes. Also, I find their buffet food very salty. The pools are warm which is our number one favourite. Lots of places to hang out and drink. I love the location, it’s far from the hustle and bustle and it’s safe. Most hotels in Mujeres area have checkpoints.
Stayed 4 nights in Jun 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Everything is good except some of the staff are rude with the customer. And I did a complain to the front desk.
Stayed 7 nights in Jul 2025

10/10 Excellent

Rosa

Stayed 3 nights in Jul 2025

8/10 Good

Emad, Arlington

Stayed 4 nights in Jul 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My cousin and I stayed at this hotel we absolutely loved it. They have activities for all ages which I loved. The food and service was always good! Everyone was extremely friendly! Even though you don’t have kids I would definitely stay at this hotel again! Recommending to my friends and family
Stayed 6 nights in Jul 2025

6/10 Okay

Bahrija

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Really hot pools cant swim like sauna, no area for kids to play games. Riuland to leave kids was terrible. Not stroller friendly. Very limted everything. Pools also so small. Kids pool.closed.mondays
Stayed 8 nights in Jul 2025

8/10 Good

Nongkhane

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like how the shower was in the rooms. Shower wasn't private which made it hard to shower with family in the room.
Stayed 4 nights in Jul 2025

8/10 Good

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Good: We truly appreciated the cleanliness of the hotel, the wide variety of food options, and the exceptional service from the staff. Everyone we interacted with was kind, attentive, and thoroughly professional, which made our stay all the more enjoyable. Areas for Improvement: The most significant issue we encountered was with the theater experience. Unfortunately, the lighting was very poor, making it difficult to see the performers on stage—this impacted our ability to enjoy the shows fully. Enhancing the lighting in this area would greatly improve the experience for future guests. Additionally, the hotel’s location is quite remote, with only one store on the property. To enrich the guest experience and bring more local flavor, we suggest adding vendor stands offering Mexican products such as candy, hats, and other cultural items. We also found that the beach is quite a distance from the nearest bar. When drinks were delivered, they often lacked ice by the time they arrived. Installing a bar station closer to the beach would greatly improve convenience and refreshment. Last but not least, in my room there was a table with a glass top, the glass is loose and had a chip, I set a ice bucket over the glass and it cracked, I was charged for the replacement :(
Stayed 4 nights in Jul 2025

8/10 Good

Iris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there were more shows and night activities for the adults. There was a resort walking distance from us, but it was more like spring break, not for 50+ crowd.
Stayed 7 nights in Jul 2025