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Cyan Cancun Resort & Spa

3.5 star property

Photo gallery for Cyan Cancun Resort & Spa

Poolside bar
Property video
Superior Suite, Sea View
Outdoor pool, free pool cabanas, pool umbrellas
Massages on the beach

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi

Explore the area

View map
Km 20.5, Blvd. Kukulcan, Zona Hotelera Cancun, Cancun, QROO, 77500
  • Place, Nichupté Lagoon
    ‪1 min walk‬
  • Place, Iberostar Cancun Golf Course
    ‪3 min drive‬
  • Place, Delfines Beach
    ‪4 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, Sea View

8.0 out of 10
Very good
(76 reviews)
  • Beach view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Quadruple Room, Sea View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Quadruple Room, Sea View

7.6 out of 10
Good
(44 reviews)
  • Sea view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Sea View

Superior Suite, Sea View

Superior Suite, Sea View

8.0 out of 10
Very good
(29 reviews)
  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

Superior Suite, Balcony, Sea View

  • Sea view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite

In-room safe, desk, laptop workspace, blackout curtains

Studio Suite

7.6 out of 10
Good
(68 reviews)
  • Lagoon view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

With a stay at Cyan Cancun Resort & Spa in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Delfines Beach and Iberostar Cancun Golf Course. .This beach hotel is 0.4 mi (0.7 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and 4.6 mi (7.4 km) from La Isla Shopping Mall.

What's nearby

  • Nichupté Lagoon - 1 min walk - 0.1 km
  • Iberostar Cancun Golf Course - 3 min drive - 1.8 km
  • Delfines Beach - 4 min drive - 2.5 km
  • La Isla Shopping Mall - 16 min drive - 10.2 km
  • Langosta Beach - 36 min drive - 18.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Marco Polo Restaurante - ‬5 min walk
  • ‪Azvl - ‬4 min walk
  • ‪Restaurant Las Fuentes - ‬5 min walk
  • ‪Hakka - ‬4 min walk
  • ‪Sun Palace - ‬6 min walk

About this property

Cyan Cancun Resort & Spa

Cyan Cancun Resort & Spa offers 155 air-conditioned accommodations with safes and slippers. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services.
Make yourself at home in one of the 155 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and desks, as well as phones with free local calls.
Relax on the private beach or enjoy other recreational amenities such as an outdoor pool.
At Cyan Cancun Resort & Spa , enjoy a satisfying meal at the restaurant. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar.
Featured amenities include express check-out, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Cyan Cancun Resort & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Free beach club
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 2 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Property is also known as

Cyan Cancun Hotel Spa
Cyan Cancun & Spa Cancun
Distinctive Cancun Hotel Spa
Cyan Cancun Resort & Spa Hotel
Cyan Cancun Resort & Spa Cancun
Cyan Cancun Resort & Spa Hotel Cancun

Cyan Cancun Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 782 out of 1925 reviews
Rating 8 - Good. 449 out of 1925 reviews
Rating 6 - Okay. 304 out of 1925 reviews
Rating 4 - Poor. 164 out of 1925 reviews
Rating 2 - Terrible. 226 out of 1925 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

mauricio

Travelled with family
Disliked: Cleanliness, staff & service, amenities
room i pay and extra $3000 pesos to have twi bed cause traveling whit my mother, staff awful and at the ens i payed $177 per night with that ingat an all inclusive hotel! ridiculous! bad food bad everything
Stayed 1 night in Jan 2026

6/10 Okay

Timothy

Travelled with group
Liked: Cleanliness, staff & service
We had no hot water the 24 hours of our stay and they did not seem interested in fixing it. The place is cold at night, so the cold water was not appreciated given the price we price we paid. The restaurant has odd hours. Some of the desk staff are great and some are not. One young woman was the best I have encountered, but one young guy seem disinterested.
Stayed 1 night in Jan 2026

10/10 Excellent

Eric

Liked: Cleanliness, amenities, property conditions & facilities
Room was roomy, clean and comfortable. Beach and pool were great. Only flaw was the shower: it took 1.5 - 2 minutes to come up to temperature. Minor issue when you think about it.
Stayed 10 nights in Jan 2026

10/10 Excellent

Nadiah

Stayed 2 nights in Jan 2026

6/10 Okay

John

Travelled with partner
Disliked: Property conditions & facilities
The room was ok but the polyster bed sheets were uncomfortable.
Stayed 1 night in Jan 2026

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service
Our private hot tub "jacuzzi" was just a very large bathtub that took about an hour to fill up with warm water. None of the jets/buttons did anything, which was pretty disappointing since we did pay extra for it. The view of the ocean from the room was great. The breakfast we ordered off the menu in the restaurant was bland. The pool area is nice, and the location right by the beach was also fantastic. Overall we had a wonderful trip. There are only a couple options for food in the immediate area around the hotel, so if we were to do it again we might stay somewhere else.
Stayed 1 night in Jan 2026

2/10 Terrible

mauricio

Stayed 3 nights in Jan 2026

2/10 Terrible

mauricio

Travelled with family
Disliked: Cleanliness, staff & service, amenities
everything was wrong in this hotel! total scam! never again!!
Stayed 1 night in Jan 2026

8/10 Good

magalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool sitting needs to be change Really easy to go in the city with a car rental or taxi
Stayed 6 nights in Jan 2026

2/10 Terrible

yani

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
My boyfriend and I had a great trip until the 10th day despite the few options this hotel had. On our last day, fees were charged for a "stained" towel. This one had makeup on it that goes off very easily, because I do it myself. Indeed, I have always done this at home and it goes to the washing machine. I also heard a lady next to me say that she too had had expenses, despite the bathroom ceiling that was flowing. I have the impression that this hotel greatly benefits from the fact that we are tourists. He takes advantage of our money and the means that we do not have. It's a shame, because the hotel is beautiful and the security guards are nice however, the people at the reception are the opposite. I think that the cost for a towel is not suitable and especially at the price that the hotel cost. I am very disappointed.
Stayed 10 nights in Jan 2026

10/10 Excellent

Ying

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2026

10/10 Excellent

Manuel, Vernon

Stayed 1 night in Jan 2026

10/10 Excellent

Christian

Stayed 8 nights in Dec 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Clean great view
Stayed 2 nights in Jan 2026

10/10 Excellent

Katie, Winnipeg

Stayed 1 night in Jan 2026

6/10 Okay

Nguyen Thien Phuoc

Travelled with family
Liked: Cleanliness
Room was okay, spacious bed, clean. Staff was nice and attentive. However, the pictures are not giving Holiday Inn vibe but the real hotel does. Being on a street with bunch of fancy hotel, Cyan has no signs, nothing for new tourists to recognize it. We rented a car and had to drive around for 15 min asking different security staff from neighbor hotel just to find a way in Cyan. Parking lot was small though. Tbh, it fitted the price we paid.
Stayed 1 night in Jan 2026

2/10 Terrible

Viktoriia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Toilet barely working. If you need to flash, it takes at least 15 minutes!! The view was on the parking ( very noisy) spot, but I booked ocean view. They was trying to charge me for 2 coke which I didn’t drink. Overall hotel is old and dirty. Never will be back !!!! Definitely can’t recommend for anyone!!!
Stayed 8 nights in Jan 2026

6/10 Okay

Laurel

Stayed 3 nights in Jan 2026

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Beautiful room, but some of the policies are strange. Sometimes people need some kind of liquid at night. Juice not even being allowed from outside makes this place a no for the future.
Stayed 1 night in Jan 2026

2/10 Terrible

Julio p sanchez

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
hotel is out-dated toilet didnt work, Tv didn't work, ceiling light didnt work . and they didnt fix any of it.
Stayed 3 nights in Jan 2026

6/10 Okay

Jorge

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was in okay condition, little outdated but relatively comfortable. The room had a jacuzzi, with a restroom faucet, it would take hours to fill up and hot water would turn cold. Very inconvenient. The staff were friendly and helpful when asked for assistance. Beautiful view to the pool area and ocean. Having immediate access to the beach was very nice for morning and evening walks.
Stayed 6 nights in Dec 2025

10/10 Excellent

Ramiro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Le personnel très accueillant À l’accueil le personnel très compétent le ménage des chambres, impeccable William barman très compétant, et professionnel ..
Stayed 1 night in Jan 2026

6/10 Okay

Derong

Liked: Cleanliness
Room,staff,amenities.the toilet I stayed was so bad condition.water went down so slowly.there’s ants in the bathroom.hotel is old.but the oceanview is incredible gorgeous.still worth the trip.
Stayed 2 nights in Jan 2026

6/10 Okay

Billie

Travelled with family
Liked: Staff & service
Rooms need updating. Staff was exceptional. Dining area was noisy and voices carried and echoed.
Stayed 1 night in Jan 2026

10/10 Excellent

Abraham Daniel, Troy

Stayed 3 nights in Jan 2026