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Portola Hotel & Spa at Monterey Bay

4.0 star property

Photo gallery for Portola Hotel & Spa at Monterey Bay

Lobby
Creator video
Property entrance
2 restaurants, breakfast served
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool

Explore the area

View map
Two Portola Plaza, Monterey, CA, 93940
  • Place, Fisherman's Wharf
    ‪3 min walk‬
  • Place, Cannery Row
    ‪14 min walk‬
  • Place, Monterey Bay Aquarium
    ‪5 min drive‬
  • Airport, Monterey, CA (MRY-Monterey Peninsula)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Courtyard)

8.0 out of 10
Very good
(13 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Courtyard)

9.4 out of 10
Exceptional
(16 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Portola Room Two Queen Beds

9.0 out of 10
Wonderful
(232 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Portola)

9.0 out of 10
Wonderful
(124 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Accessible (Portola)

8.0 out of 10
Very good
(12 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

8.8 out of 10
Excellent
(27 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Partial Harbor View)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds (Partial Harbor View)

8.8 out of 10
Excellent
(17 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Courtyard)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Courtyard)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Harbour View (Partial)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible, Harbour View (Partial)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Portola)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Portola)

  • Sleeps 3
  • 1 King Bed

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About the area

Monterey

With a stay at Portola Hotel & Spa at Monterey Bay, you'll be centrally located in Monterey, just a 4-minute walk from Fisherman's Wharf and 15 minutes by foot from Cannery Row. .This spa resort is 0.9 mi (1.5 km) from Monterey Bay and 1.6 mi (2.6 km) from Monterey Bay Aquarium.
View more Resorts in MontereyOpens in a new window

What's nearby

  • Monterey Convention Center - 1 min walk - 0.0 km
  • Fisherman's Wharf - 3 min walk - 0.3 km
  • Cannery Row - 14 min walk - 1.3 km
  • Monterey Bay Aquarium - 5 min drive - 2.5 km
  • Lovers Point - 7 min drive - 4.0 km

Getting around

  • Monterey Station - 9 min drive
  • Monterey Peninsula Airport (MRY) - 13 min drive

Restaurants

  • ‪Dust Bowl Tap Depot - ‬7 min walk
  • ‪Alvarado Street Brewery - ‬3 min walk
  • ‪Turn 12 - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Plumes Coffee House - ‬2 min walk

About this property

Portola Hotel & Spa at Monterey Bay

Pet-friendly resort with 2 restaurants connected to the convention center in Monterey
Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include massages.
Make yourself at home in one of the 379 air-conditioned rooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find an outdoor pool, a fitness center, and bicycles to rent. This resort also features wireless internet access (surcharge), concierge services, and shopping on site.
Satisfy your appetite at Jacks Monterey, one of the resort's 2 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Jacks Monterey - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured parking on site (USD 29.04 per night; includes in/out privileges)
  • Secured valet parking on site (USD 37.17 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • 9 buildings
  • Banquet hall
  • Renovated entire property - December 2020
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 58.18 per accommodation (varies based on length of stay), plus a deposit of USD 58.18 per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 58.18 per stay
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self parking fee: USD 29.04 per night (in/out privileges)
  • Secured valet parking fee: USD 37.17 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Spa hours are 9 AM-7 PM, Sunday to Thursday, and 9 AM to 9 PM on Friday and Saturday.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1874 out of 2777 reviews
Rating 8 - Good. 516 out of 2777 reviews
Rating 6 - Okay. 237 out of 2777 reviews
Rating 4 - Poor. 80 out of 2777 reviews
Rating 2 - Terrible. 70 out of 2777 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lance

Stayed 1 night in Aug 2025

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

katherine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay away and stay at the Hyatt

Upon arrival, we saw that the hotel advertised EV charging. However, nothing indicated that it wasn’t complimentary. Most hotels include it for guests, so this felt like poor marketing — but that wasn’t even our main concern. The real issue began at midnight. I was woken up by a loud party. I called the front desk multiple times, but no one answered. I went downstairs, and there was no staff on site. It wasn’t until I called Hotels.com and spoke with a wonderful agent that the hotel finally answered. By then, it was 1:00 AM, and the noise from the family was still going strong. The front desk said they would send security. By 1:30 AM, the party was still loud. I went downstairs again to speak directly with the front desk and the manager. Neither showed much empathy, and security didn’t even know which room the noise was coming from. I had asked for a room change earlier but was told none were available. Suddenly, since they couldn’t identify the source of the noise, they decided to check for other rooms and then offered to move us. At 2:00 AM, we were finally settled into a new room — which was uncomfortably warm at 74°F. This entire experience was a nightmare. Stay away from this hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Marshanell

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality
Stayed 1 night in Aug 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the monterey car week, it was an amazing property to stay at
Stayed 2 nights in Aug 2025

6/10 Okay

Jaden

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property was great, but in my opinion 100% not worth the price. The hotel itself is in an amazing area, everything is walkable and there are a lot of amazing restaurants in the area. However, it's just not worth the price. The hotel itself is pretty small for a suite, the balcony isn't very private, and the shower doesn't work too well. It constantly turns hot and cold (probably with multiple people using the shower at the same time). Overall, it was a decent hotel, but you would have a better chance staying at the Mariott nearby for the same experience.
Stayed 3 nights in Aug 2025

10/10 Excellent

SCOTT JASON, SCOTTS VALLEY

Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near good restaurants and Coffee . We only used our car going to Carmel,whick is super close.
Stayed 3 nights in Aug 2025

8/10 Good

Phoebe

I book this Monterey hotel when I can afford it for every business trip I make twice a month.
Stayed 3 nights in Jul 2025

4/10 Poor

Cheryl

Disliked: Staff & service
The rooms were not ready when wet arrived we had 3 toddlers and two rooms and waited over a half hour for the 2nd room to become available. The staff was not that concerned that the rooms were not ready. Will probably not return.
Stayed 1 night in Aug 2025

10/10 Excellent

Antoine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and as advertised
Stayed 3 nights in Jul 2025

10/10 Excellent

Phoebe

Liked: Cleanliness, amenities
Great service! Great space for work trips. Super dog friendly and perfect walkability!
Stayed 2 nights in Aug 2025

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Cassia

Stayed 1 night in Aug 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night but it was a lovely hotel, really comfy beds, clean, fresh and modern. Great location, easy walk to the pier. Would be very happy to return in the future.
Stayed 1 night in Jul 2025

8/10 Good

catharine

Liked: Cleanliness, staff & service, property conditions & facilities
I would highly recommend checking to see if there is a convention going on because it can really take over the whole place. Too many people all over the hotel, making it loud and crowded with no parking left in the garage.
Stayed 2 nights in Jul 2025

8/10 Good

Carol

Travelled with group

Check in procedure.

Our stay was very nice! Just had to wait for our room to be ready. We arrived around 3:40, but we could not get to our room until close to 4:30. My husband is on oxygen, so it was quite important for him to charge his portable machine.
Stayed 1 night in Aug 2025

4/10 Poor

Taraneh, los angeles

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is noisy, the bed sheets were dirty, the shower can be nicer and cleaner! Everything is dated. I saw ants in the room. Will never come back .
Stayed 1 night in Aug 2025

6/10 Okay

Carole, Fresno

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Kyle

Stayed 1 night in Jul 2025

6/10 Okay

Joni

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Erin, Las Vegas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are a little dated but the staff has all been excellent. It’s central and convenient. Clean
Stayed 1 night in Aug 2025

10/10 Excellent

Jessica

Stayed 2 nights in Aug 2025