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Crowne Plaza Liverpool City Centre by IHG

4.0 star property

Photo gallery for Crowne Plaza Liverpool City Centre by IHG

Fitness facility
Suite, 1 Bedroom (Liver Building View)
Fitness facility
Exterior
Property amenity

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
2 St. Nicholas Place, Liverpool, England, L31 QW
  • Place, Liverpool Pier Head Ferry Terminal
    ‪3 min walk‬
  • Place, Liverpool ONE
    ‪6 min walk‬
  • Place, Cavern Club
    ‪7 min walk‬
  • Airport, Liverpool (LPL-John Lennon)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Waterfront View)

Room amenity

Standard Room, 2 Double Beds (Waterfront View)

8.0 out of 10
Very good
(16 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Room amenity

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(27 reviews)
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed (Waterfront View)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Standard Room, 1 Queen Bed (Waterfront View)

9.4 out of 10
Exceptional
(31 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(63 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Room amenity

Standard Room

8.8 out of 10
Excellent
(28 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 King Bed, Club lounge access, River View

Room amenity

Premium Room, 1 King Bed, Club lounge access, River View

9.8 out of 10
Exceptional
(8 reviews)
  • River view
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Liver Building View)

Room amenity

Suite, 1 Bedroom (Liver Building View)

8.0 out of 10
Very good
(4 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Liverpool

Crowne Plaza Liverpool City Centre by IHG is centrally located in Liverpool, a 4-minute walk from Liverpool Pier Head Ferry Terminal and 10 minutes by foot from Liverpool ONE. .This hotel is 0.6 mi (1 km) from Cavern Club and 0.8 mi (1.4 km) from The Beatles Story Museum.

What's nearby

  • Liverpool Pier Head Ferry Terminal - 3 min walk - 0.3 km
  • Liverpool ONE - 6 min walk - 0.6 km
  • Cavern Club - 7 min walk - 0.7 km
  • The Beatles Story Museum - 12 min walk - 1.1 km
  • M&S Bank Arena - 14 min walk - 1.2 km

Getting around

  • Liverpool James Street Station - 7 min walk
  • John Lennon Airport (LPL) - 34 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Panoramic 34 Restaurant - ‬6 min walk
  • ‪Meet Argentinian Restaurant - ‬5 min walk
  • ‪Bean - ‬5 min walk
  • ‪Ma Boyles Oyster Bar - ‬4 min walk

About this property

Crowne Plaza Liverpool City Centre by IHG

Hotel with 2 restaurants, 4-minute walk to Liverpool Pier Head Ferry Terminal
Crowne Plaza Liverpool City Centre by IHG offers 159 air-conditioned accommodations with safes and complimentary bottled water. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Liverpool hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Make yourself at home in one of the 159 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including a health club, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Grab a bite at Plaza Brasserie, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Quench your thirst with your favorite drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Liverpool? This hotel has 5382 square feet (500 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Plaza Brasserie - This brasserie serves breakfast, lunch, and dinner. A children's menu is available.
The Lounge - This café specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (GBP 12 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 19.50 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 19.50 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Plaza Brasserie
  • The Lounge

Things to do

  • Children's pool
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 5,382 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: GBP 2.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 19.50 per person
  • Fee for in-room wired internet: GBP 12 per 24-hour period (rates may vary)
  • Uncovered self parking fee: GBP 19.50 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Liverpool
Crowne Plaza Liverpool
Liverpool Crowne Plaza
Crowne Plaza Liverpool Hotel Liverpool
Crowne Plaza Liverpool Hotel
Crowne Plaza Liverpool City Centre Hotel
Liverpool Crowne Plaza

Crowne Plaza Liverpool City Centre by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 1001 reviews
Rating 8 - Good. 213 out of 1001 reviews
Rating 6 - Okay. 50 out of 1001 reviews
Rating 4 - Poor. 23 out of 1001 reviews
Rating 2 - Terrible. 26 out of 1001 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities
The room was beautiful and clean as was the rest of the hotel, staff where all lovely and friendly would definitely recommend
Stayed 1 night in Oct 2025

4/10 Poor

Deborah

The room is clean enough and the staff are friendly. However the hotel is tired. The room is tiny and is billed as a standard Queen room - the bed is NOT a queen size and for the cost it is definitely not good value on any level. Also £19 per night (discounted!) car parking is a shocker when I have paid nearly £600 for 2 nights. We are both disabled and to be fair didn’t tell them, don’t actually have to but have to say that being on the fourth floor at the far end of the corridor is ok unless you get to the room on the second day only to discover that the room key hadn’t been reactivated. Then had to go all the way back to reception to collect the new key. Breakfast was poor, overcooked and soggy. Hash browns full of fat, fried eggs hard, black pudding like rocks. Tried to complain to 2 under managers about the extortionate rates for a tiny room and bathroom but was told they didn’t set the rates and they were higher because Liverpool were playing. I get that but I expect better amenities. Interesting that the photo for the hotel shows the jacuzzi - no mention that the ceiling had collapsed on it a month ago and it is awaiting a replacement so no jacuzzi. Also just to be petty, no biscuits replenished during the housekeeping service. Feel throughly ripped off and let down. Would have happily discussed with someone but no one interested.
Stayed 1 night in Oct 2025

10/10 Excellent

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable. The staff was super friendly. Great location. The restaurant and room service manager is outstanding.
Stayed 3 nights in Oct 2025

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff, pleasant family friendly and weekend getaway facilities. Room comfort needed an upgrade however. Swimming pool and reception, restaurant staff all very friendly and concerned, they all were very helpful and polite. A definite come back to hotel. Thank you.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kristian

Stayed 2 nights in Oct 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Jason

Travelled with partner
Liked: Amenities
Really great stay for a weekend exploring the brilliant Liverpool. Room clean and facilities spot on
Stayed 2 nights in Oct 2025

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities

Really lovely stay!

Really lovely hotel, polite, helpful staff who always had a smile. Beautiful hotel, fantastic breakfast and other menu option's availability too. Clean room, daily re stock of towels. Would definitely stay again
Stayed 2 nights in Oct 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Lovely hotel in the perfect location. Have stayed before and will stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, felt so well looked after. Great room, great breakfast.
Stayed 1 night in Oct 2025

8/10 Good

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, the pool could do with some investment, no locking lockers, jacuzzi broken, the rest of the hotel very good.
Stayed 1 night in Oct 2025

8/10 Good

Adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and friendly

Reception staff exceptional nice and friendly
Stayed 1 night in Oct 2025

8/10 Good

Kevin

Stayed 1 night in Oct 2025

4/10 Poor

Lucy

Travelled with family
Disliked: Property conditions & facilities

Not good

Awful, cold and unrelaxing pool/spa. Dated hotel, overpriced.
Stayed 1 night in Oct 2025

10/10 Excellent

Chetna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing room excellent staff
Stayed 2 nights in Sep 2025

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was feeling homesick and wanted a trip to the pier head and the crown plaza location is ideal for the §visit
Stayed 5 nights in Oct 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very short stay to pick up a cruise ship. Ideal as walking distance to the cruise terminal and a comfortable place to wait until your check in time.
Stayed 1 night in Oct 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay more often if dogs were allowed to stay
Stayed 1 night in Oct 2025

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location with comfortable rooms
Stayed 1 night in Oct 2025

10/10 Excellent

Emmett

Stayed 2 nights in Sep 2025

10/10 Excellent

Aileen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just as always fantastic
Stayed 1 night in Sep 2025

10/10 Excellent

amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with easy access to town centre and the mersey front , attentative staff. Spacious rooms with Comfortable beds with good pillows . Enjoyed the pool unfortunately the jacuzzi was being repaired. Will definitely stay again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Marissa, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My colleagues stayed here for the Labour party conference and said it was easy to park and within a good walking distance of the conference venue and the staff were very friendly with one commenting they had a spectacular view of the Liver building and River Mersey.
View from hotel room
Stayed 3 nights in Sep 2025

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, connected to the train station, good breakfast
Stayed 2 nights in Sep 2025