Book Highgate Independent Harlem accommodation from AU$193

Very nice hotel

I’m traveling on recreation. And I’m traveling alone. This is a wonderful place for a single traveler, but I think couples seem to enjoy it too. This location is fantastic. It’s right in the heart of Times Square. Numerous restaurants within just a few walking steps. There’s even a really full Service grocery store right around the corner. You can walk to the Port Authority terminal one and a half block away. My room was quiet, there’s a nice lobby and a reasonable coffee shop on the lobby level. There’s also a very lovely quiet space just off of the coffee shop.

No chairs in room, no desk to do work on, room way too small, wallpaper unsightly. No microwave to use in the hotel. Staff was friendly.

The elevator situation was so inconvenient. They kept glitching and sending everyone to the wrong floors, and one of the elevators didn't work the whole time! Also did not tell us that there was construction occurring on the property, definitely overpriced for what it was, they didn't even give us water. Our room also was not properly cleaned, we found someone's glasses in our room. Do not stay here!!!

Stayed at the New Yorker Hotel and it was honestly not worth the price. The hallways are outdated and the “city view” room we were given was basically a corner wall with barely any view of MSG. You’re mainly paying for the location in the heart of NYC. What really ruined the experience was how we were treated regarding their smoking policy. I asked a worker if there was any balcony or smoking area available and was told no, to just smoke outside. Cool, no problem. The next morning at 9AM security knocked on our door claiming they smelled marijuana. We told them they had the wrong room. The security guard even explained that if someone was actually smoking in a room, their desk would get notified by the smoke detector system. He made it sound like they were generally searching for who was smoking — not that our room specifically triggered anything. Then the very next day we received a letter saying we were being charged a smoking fee anyway. I even tested the so-called “smoke detector” afterward and it clearly was not functioning, which makes the whole situation feel questionable and discriminatory. Overall, definitely not worth what they charge. Location is the only real positive.

Held over $1,100 in four random charges despite having a prepaid reservation. No staff could explain why their “new system” would do this. Charged $69 for an early check in (fine) but the room was a SIGNIFICANT downgrade from what I had reserved. There was barely any room to walk in the room, no dresser/drawers, a desk so small I had to put the coffee machine on the floor to use my laptop. Ideal location but would absolutely never stay again.