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Arlo Midtown

4.0 star property

Photo gallery for Arlo Midtown

Lunch and dinner served
Creator video - submitted by The Wandering Creative
Room, 2 Double Beds
Lobby
Rooftop terrace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
351 West 38th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪35 min drive‬

Room options

View all photos for Room, 2 Double Beds, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Terrace

9.4 out of 10
Exceptional
(15 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Urban)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Urban)

9.0 out of 10
Wonderful
(141 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible

Room, 2 Double Beds, Mobility Accessible

Room, 2 Double Beds, Mobility Accessible

7.6 out of 10
Good
(5 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.0 out of 10
Wonderful
(404 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Terrace

8.2 out of 10
Very good
(19 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (City)

Room, 1 King Bed (City) | View from room

Room, 1 King Bed (City)

9.0 out of 10
Wonderful
(217 reviews)
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Accessible)

Room, 1 King Bed, Mobility Accessible (Accessible)

Room, 1 King Bed, Mobility Accessible (Accessible)

9.2 out of 10
Wonderful
(52 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mobility Accessible, Terrace

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Arlo)

Suite (Arlo)

Suite (Arlo)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

8.8 out of 10
Excellent
(197 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace

9.4 out of 10
Exceptional
(40 reviews)
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
4 Jan - 5 Jan 2026
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About the area

New York

Located in New York (Manhattan), Arlo Midtown is within a 10-minute walk of Madison Square Garden and Times Square. .This hotel is 0.4 mi (0.6 km) from Jacob K. Javits Convention Center and 0.5 mi (0.8 km) from Broadway.

What's nearby

  • Madison Square Garden - 6 min walk - 0.6 km
  • Times Square - 6 min walk - 0.6 km
  • Macy's - 8 min walk - 0.7 km
  • Jacob K. Javits Convention Center - 8 min walk - 0.7 km
  • Broadway - 8 min walk - 0.7 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 4 min walk
  • Penn Station - 10 min walk
  • John F. Kennedy Intl. Airport (JFK) - 55 min drive

Restaurants

  • ‪The Bar Room At Altair - ‬1 min walk
  • ‪The Placery - ‬2 min walk
  • ‪Theory Lounge - ‬1 min walk
  • ‪Scallywag's - ‬1 min walk
  • ‪Tavola - ‬1 min walk

About this property

Arlo Midtown

Hotel with a rooftop terrace, 8-minute walk to Madison Square Garden
Arlo Midtown offers 489 accommodations with safes and complimentary bottled water. 55-inch LED televisions come with premium digital channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Stay in one of 489 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Enjoy recreation amenities such as a fitness center or take in the view from a rooftop terrace. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Stop by the hotel's bar/lounge, Atrium Bar, for lunch or dinner, or grab snacks at the coffee shop/cafe. To-go breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-in, and express check-out. This hotel has 2 meeting rooms available for events. Self parking (subject to charges) is available onsite.
To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Atrium Bar - This lobby lounge serves lunch and dinner.
Coffee Bar - Onsite coffee shop. Open daily.
Onsite venue #3 - restaurant. Open daily.
ART Midtown - Onsite rooftop bar. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 65 per day)
  • Secured, covered valet parking on site (USD 80 per day)
  • Limited on-site valet and self parking

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: USD 15 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • ART Midtown
  • Atrium Bar
  • Coffee Bar

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Coworking space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 20 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Tourism fee: USD 0.50 per accommodation, per night
  • Resort fee: USD 40.16 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15.00 to 35.00 per person
  • Covered self parking fee: USD 65 per day
  • Covered valet parking fee: USD 80 per day
  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Arlo Midtown Hotel
Arlo Midtown New York
Arlo Midtown Hotel New York

Arlo Midtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 4203 out of 5854 reviews
Rating 8 - Good. 1122 out of 5854 reviews
Rating 6 - Okay. 313 out of 5854 reviews
Rating 4 - Poor. 109 out of 5854 reviews
Rating 2 - Terrible. 107 out of 5854 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Alasdair

Disliked: Property conditions & facilities
Stunningly overpriced
Stayed 6 nights in Sep 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is an absolute oasis in the heart of New York City. Beautiful vibe and decor in all public spaces, great gym, amazing food and service in bar and restaurant, and super comfy quiet room with a gorgeous terrace. I will be back!
Stayed 4 nights in Sep 2025

10/10 Excellent

Matthew

Stayed 3 nights in Sep 2025

8/10 Good

Kerri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, close to lots of major attractions, comfy beds.
Stayed 4 nights in Sep 2025

10/10 Excellent

Roberto, Dana Point

Stayed 5 nights in Sep 2025

6/10 Okay

Cristina

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
This hotel had some great features but also several drawbacks. The elevator system was excellent — fully automated, you just scan your key and it takes you directly to your floor. The gym was spacious with modern equipment, the lobby looked impressive, and the staff were friendly and helpful. Unfortunately, the room itself was very small. While the view was nice, the smell inside was unpleasant, with dirty carpets and floors adding to the issue, so overall it didn’t feel clean. The soundproofing between rooms was good, but street noise was still loud enough that I had to sleep with earplugs.
Stayed 3 nights in Sep 2025

6/10 Okay

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were a bit too small. Otherwise, it’s a decent boutique hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

10/10 Excellent

Kaleigh

Stayed 2 nights in Sep 2025

6/10 Okay

Kathryne

Stayed 1 night in Sep 2025

10/10 Excellent

David

Stayed 1 night in Sep 2025

10/10 Excellent

Chris

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel, awesome staff and in a great location.
Stayed 6 nights in Sep 2025

6/10 Okay

Bao

Leave little to be desired

Stay from Friday to Monday. Convenient location and that’s pretty much sums up all the positive. After 2 days there was no room cleaning service, We called downstairs and was told “we only clean every other day”. The next day came and still no cleaning service. We went downstairs and was informed they offer cleaning service daily and we must have stayed in the room or had the do not disturb button on during service. No and no. Front desk blamed everything on “third party”. We used the in room phone but they said it is sometimes transferred to a third party. We have no ideas what they were talking about. Third party or not the hotel is responsible for ensuring information relayed to guests was correct. They offered to send someone up at 5pm and we declined as we just got back and would like to get ready for dinner. After we left for dinner, the cleaning staff came to clean. We realized that they just made the bed without changing the sheet (there was a small make up stain in the sheet which was still there after the cleaning). The room was small and thin walled. We could hear people opening their doors and using the elevators all night long. There was no in room fridge, only a cooler that honestly didn’t work that well. The internet was closer than our own WiFi. The staff was friendly in person but gave inconsistent answers to the same issue. It feels like a group of college kids running a start up.
Stayed 3 nights in Sep 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved that when I got to the hotel at noon they were able to check me in at 1! The service was fast and pleasant. The breakfast restaurant was an added surprise. I can’t stop thinking about that silky and delicious omelette I had there. Rooms were clean, housekeeping services were responsive and the rooftop cozy.
Stayed 3 nights in Sep 2025

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great service!
Stayed 2 nights in Sep 2025

8/10 Good

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is ok. It’s nice that it is on the out skirts but close enough to broadway. Food was not the best and we had a room with a terrace and it definitely was not worth the extra money.
Stayed 3 nights in Sep 2025

10/10 Excellent

Elizabeth

Stayed 2 nights in Sep 2025

10/10 Excellent

Anna Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Definitely will recommend to friends and family. So chancy when selecting hotels online but i was very pleased with front desk staff suggestions. Cafe was nice foe morning coffee. Location really good
Stayed 4 nights in Sep 2025

10/10 Excellent

Caleb

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Jenny, Marietta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend!
Stayed 3 nights in Sep 2025

10/10 Excellent

scott

Stayed 3 nights in Sep 2025

10/10 Excellent

diana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. We had the breakfast-included package, and the options were delectable, as was the service from the staff. They were wonderful, accommodating, and incredibly kind. The hotel room itself was aesthetically pleasing. The size was appropriate, the amenities were great, and everything was very clean and comfortable. The only downside would be some of the other customers staying there, which, of course, can’t be helped. We often experienced looks from a few of them, which made us feel a bit uncomfortable, but that was it! Other than that, I feel the hotel was a wonderful place to stay. I highly recommend this establishment. Some helpful tips for the hotel would be -add more options to the breakfast included menu -add a quiet hour in the hotel -in the hotel rooms add trash bags to the bathroom trash
Stayed 2 nights in Sep 2025

10/10 Excellent

Kirstie, st eustache

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Denis

Stayed 3 nights in Sep 2025

10/10 Excellent

Nayeli

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Aug 2025