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Genting Hotel & Spa at Resorts World Birmingham

4.0 star property

Photo gallery for Genting Hotel & Spa at Resorts World Birmingham

Terrace/patio
5 bars/lounges
Front of property – evening/night
Indoor pool, pool loungers
Deluxe Suite

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool

Explore the area

View map
Pendigo Way, Birmingham, England, B40 1PU
  • Place, Resorts World Birmingham
    ‪1 min walk‬
  • Place, bp pulse LIVE
    ‪2 min walk‬
  • Place, National Exhibition Centre
    ‪3 min walk‬
  • Airport, Birmingham (BHX)
    ‪14 min walk‬

Room options

View all photos for Signature Double Room, 1 Double Bed

Signature Double Room, 1 Double Bed | Bathroom

Signature Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(89 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

In-room safe, desk, soundproofing, iron/ironing board

Superior Double Room

9.8 out of 10
Exceptional
(30 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, Accessible

Double Room, 1 Double Bed, Accessible

Double Room, 1 Double Bed, Accessible

9.4 out of 10
Exceptional
(11 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Twin Room, 2 Single Beds

Signature Twin Room, 2 Single Beds

Signature Twin Room, 2 Single Beds

9.2 out of 10
Wonderful
(19 reviews)
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 52 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 118 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 Double Bed

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About the area

Birmingham

With a stay at Genting Hotel & Spa at Resorts World Birmingham in Birmingham (Marston Green), you'll be steps from Resorts World Birmingham and 4 minutes by foot from Santai Spa. .This casino hotel is 0.1 mi (0.1 km) from Pendigo Lake and 0.2 mi (0.4 km) from National Exhibition Centre.

What's nearby

  • Resorts World Birmingham - 1 min walk - 0.1 km
  • bp pulse LIVE - 2 min walk - 0.2 km
  • The Vox Conference Centre - 2 min walk - 0.2 km
  • Santai Spa - 2 min walk - 0.2 km
  • National Exhibition Centre - 3 min walk - 0.3 km

Getting around

  • Birmingham International Station - 5 min drive
  • Air Rail Link Tram Stop - 5 min drive
  • Birmingham Airport (BHX) - 5 min drive

Restaurants

  • ‪Genting Hotel - ‬1 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪PizzaExpress - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Costa Coffee - ‬1 min walk

About this property

Genting Hotel & Spa at Resorts World Birmingham

Lakefront Birmingham hotel connected to the convention center, steps from Resorts World Birmingham
Genting Hotel & Spa at Resorts World Birmingham offers 184 air-conditioned accommodations with laptop-compatible safes and irons/ironing boards. 42-inch flat-screen televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 184 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After enjoying recreational amenities such as a health club and an indoor pool, a lucky night at the casino is the perfect end to the day. Additional features at this hotel include complimentary wireless internet access, shopping on site, and a banquet hall.
Grab a bite to eat at one of the hotel's 18 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 3 coffee shops/cafes. Need to unwind? Take a break with a tasty beverage at one of the 5 bars/lounges. English breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
English breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Genting Hotel & Spa at Resorts World Birmingham has 18 restaurants on site.
Late night fare is available from room service (during limited hours).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (GBP 20 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 19.95 for adults and GBP 9.95 for children
  • 18 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges
  • Snack bar/deli

Things to do

  • 10 gaming tables
  • 24-hour gym
  • 30 slot machines
  • Bowling alley
  • Casino (538 square foot of space)
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping centre

Family friendly

  • Bowling alley
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Meeting room

Outdoors

  • On a lake
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • In-room roll-in shower
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • 42-inch flat-screen TV with digital channels

Food and drink

  • Late-night room service

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 15.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for English breakfast: approximately GBP 19.95 for adults and GBP 9.95 for children
  • Airport shuttle fee: GBP 10 per vehicle (one-way, maximum occupancy 6)
  • Covered self parking fee: GBP 20 per night
  • Crib (infant bed) fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Rollaway beds are only suitable for guests aged up to 12.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub
Guests under 18 years old are not allowed in the spa

Property is also known as

Genting Hotel Birmingham
Genting Birmingham
Genting Hotel
Genting Hotel & Spa at Resorts World Birmingham Hotel
Genting Hotel & Spa at Resorts World Birmingham Birmingham
Genting Hotel & Spa at Resorts World Birmingham Hotel Birmingham

Genting Hotel & Spa at Resorts World Birmingham Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 735 out of 1006 reviews
Rating 8 - Good. 160 out of 1006 reviews
Rating 6 - Okay. 63 out of 1006 reviews
Rating 4 - Poor. 16 out of 1006 reviews
Rating 2 - Terrible. 32 out of 1006 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Stayed 2 nights in Sep 2025

6/10 Okay

Saira

Travelled with partner
Liked: Cleanliness, amenities
The lake view from the gym is lovely. The hotel was nice and the staff were friendly.
Stayed 1 night in Aug 2025

8/10 Good

Brian

Stayed 3 nights in Sep 2025

10/10 Excellent

Stewart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay, plenty of amenities on site
Stayed 1 night in Sep 2025

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and service. Ideally located for NEC and BHX
Stayed 1 night in Sep 2025

10/10 Excellent

Joe

Stayed 3 nights in Sep 2025

6/10 Okay

Marianne

Stayed 1 night in Aug 2025

10/10 Excellent

danielle

Stayed 1 night in Sep 2025

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

A great hotel, friendly staff and lovely rooms.
Stayed 1 night in Sep 2025

10/10 Excellent

chloe

Stayed 1 night in Sep 2025

10/10 Excellent

Nicola

Stayed 1 night in Sep 2025

10/10 Excellent

shahmeer

Stayed 2 nights in Aug 2025

6/10 Okay

zoe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel but not amazing
Stayed 1 night in Sep 2025

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Jer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room
Stayed 2 nights in Aug 2025

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for when I'm working on Birmingham. If there are no events locally, you can get a fantastic room at a low rate. Rooms are amazing, clean and well appointed. Good choice of food and drink
Stayed 2 nights in May 2025

6/10 Okay

Love

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We booked this hotel for its convenience to the BP Pulse concert and were excited to stay in the Penang deluxe double with sofa and minibar. Lazara was wonderful and welcoming when she brought us extra spa robes, she truly deserves recognition! Unfortunately, the aircon didn’t work, the room was unbearably stuffy, and despite repeated complaints nothing was fixed. Promises of maintenance and a room move were poorly handled, we were even forgotten about for over an hour. In the end, we lost our deluxe double and were downgraded to a smaller superior room. As a group of three, staff first suggested splitting us into separate rooms instead of giving us the interconnecting option we asked for, and only after I pushed back did they reluctantly agree. We didn’t really get what we paid for, and the lack of organisation and communication made the whole stay unnecessarily stressful.
Deluxe double room: Penang
Deluxe double room: Penang
Stayed 2 nights in Aug 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay when you will need yo watch concert in BP pulse.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of my favourite hotels. Clean. Convenient. Friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Tonya, Nashville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Genting is located in a large shopping area with a casino, arcade, and spa. It's very modern and close to the airport. The Sky Bar Cafe, for breakfast and dinner, is exceptional. The Spa is open to guests at certain hours, and it has wonderful services. I got a deep tissue massage, Indian head massage, and a facial--all were great!
Stayed 1 night in Aug 2025

10/10 Excellent

Tallia-Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel .
Stayed 2 nights in Aug 2025

10/10 Excellent

Estelle

Stayed 1 night in Aug 2025

6/10 Okay

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Booking in

Not too happy about having to wait untill 2 0'clock to get into our room after a long drive! We could get in earlier if we paid an additional charge.which seemed a bit much!!
Stayed 1 night in Aug 2025

10/10 Excellent

Phil

Stayed 1 night in Aug 2025