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The location is amazing! The staff were nice and always said hello. The bathroom was a bit of a let down though. When we arrived, the toilet water was running. It didn't stop. When we used it, the toilet wouldn't flush. I had to play around with the flush and eventually managed to stop it from running. Then the issue of when you sat on the toilet it was a bit unsteady. The next issue is the lack of towels. When we checked in, the lady at the reception asked if we wanted house keeping? I didn't know how to answer that as I guess I expected it. So I asked what she meant, and she explained like having the beds made. I said that it was fine without, but we would like clean towels. The next day, the bed was made and we were provided with two towels only. No foot towel and no hand towels. Fortunately, we didn't break any bones coming out of the shower. The next day, we came back to the room to find all the dirty towels still hanging up and two clean towels on the suitcases, the bed wasn't made. We used the dirty towels as a foot mat, to avoid slipping over. I'm a little disappointed about the inconstancies.

Bed was nice and comfy, shower wasn’t that great Good location

Basic hostel that provided everything it said. Not totally safe part of town at night. Bunk beds were used but quite comfortable.

Hotel is in a very central location, short walk to shops and Union Square. Room was spacious enough and we had 2 comfortable queen beds. Hotel staff were helpful with information and bookings for the Hop On Hop Off bus (which picked us up right at the doorstep) and cab to the airport.

Stayed here before so decided to come back as its such a great location. The rooms could probably do with a lick of paint and update especially the bathrooms. We were going on to napa for a few days and asked the concierge for some suggestions how to get there as we didn't want to hire a car. Her response was ' wow that's really far ' and proceeded to not really give any suggestions which is what a concierge should do! We were also woken at 5am by the construction site outside our window so we complained about that and the concierge and to their credit they moved us to a lovely upgraded room. Another staff member was great and organised a car for us to napa.

Family of five had very nice stay over New Years, despite the sad and incessant, even offensive, beggars and the terrible marijuana smell seemingly everywhere.