SureStay Hotel by Best Western Ontario Airport

2.5 star property

Photo gallery for SureStay Hotel by Best Western Ontario Airport

Exterior
Reception
Business centre
Iron/ironing board, free cots/infant beds, free rollaway beds, free WiFi
Outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View map
3201 East Centrelake Drive, Ontario, CA, 91761
  • Place, Cucamonga-Guasti Regional Park
    ‪12 min walk‬
  • Place, Ontario Convention Center
    ‪2 min drive‬
  • Place, Toyota Arena
    ‪2 min drive‬
  • Airport, Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪15 min walk‬

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(83 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(76 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Ontario

With a stay at SureStay Hotel by Best Western Ontario Airport in Ontario (Guasti), you'll be within a 5-minute drive of Ontario Mills Shopping Mall and Topgolf. .This hotel is 1.8 mi (2.9 km) from Cucamonga-Guasti Regional Park and 1.8 mi (2.9 km) from Toyota Arena.

What's nearby

  • Cucamonga-Guasti Regional Park - 12 min walk - 1.0 km
  • Ontario Convention Center - 2 min drive - 2.6 km
  • Toyota Arena - 2 min drive - 1.9 km
  • Topgolf - 2 min drive - 2.3 km
  • Disneyland® Resort - 38 min drive - 74.0 km

Getting around

  • Upland Station - 7 min drive
  • Los Angeles - Ontario Intl. Airport (ONT) - 4 min drive

Restaurants

  • ‪Topgolf - ‬3 min drive
  • ‪Starbucks - ‬13 min walk
  • ‪Starbucks - ‬2 min drive
  • ‪Black Angus Steakhouse - ‬3 min drive
  • ‪Starbucks - ‬2 min drive

About this property

SureStay Hotel by Best Western Ontario Airport

Hotel in Ontario with free breakfast and a 24-hour front desk
SureStay Hotel by Best Western Ontario Airport offers 114 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch Smart televisions come with cable channels. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 114 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 32-inch Smart televisions with cable programming provide entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as complimentary newspapers and coffee/tea makers.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.
Grab a bite from the snack bar/deli serving guests of SureStay Hotel by Best Western Ontario Airport. A complimentary continental breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a business center, and express check-out. Free self parking is available onsite.
A complimentary continental breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Fairfield Inn Marriott Hotel Ontario
Fairfield Inn Marriott Ontario
Fairfield Inn Ontario
Fairfield Inn Marriott Ontario Hotel
Surestay By Ontario Ontario
Fairfield Inn By Marriott Ontario
SureStay Hotel by Best Western Ontario Airport Hotel
SureStay Hotel by Best Western Ontario Airport Ontario
SureStay Hotel by Best Western Ontario Airport Hotel Ontario

SureStay Hotel by Best Western Ontario Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 489 out of 1001 reviews
Rating 8 - Good. 249 out of 1001 reviews
Rating 6 - Okay. 140 out of 1001 reviews
Rating 4 - Poor. 78 out of 1001 reviews
Rating 2 - Terrible. 45 out of 1001 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a quick night
Stayed 1 night in Sep 2025

4/10 Poor

Patrick, Victorville

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My wife got locked out of the room after dropping off at the airport. She went back to the room and her key card didn't work. She went down stairs to the 24 hour man front desk and no one was there. She called me while i was at the airport waiting for my plane to leave. And i told here to call the number there the phone just rang. So she waiting a few minutes at the inside hotels clerk window after wsit a few she went to the car to wait. She was in the car for 2 hrs before someone picked up the phone at the front desk. This is unacceptable for a place that says they have twenty four hour front desk service. I truly feel that I should be confiscate i'll return my money
Stayed 1 night in Sep 2025

8/10 Good

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

mario

Stayed 1 night in Sep 2025

6/10 Okay

Doreen

Travelled with family
Disliked: Staff & service
Still haven’t been refunded my deposit and when I called the person who does that is never there.
Stayed 2 nights in Aug 2025

10/10 Excellent

Justin

Stayed 1 night in Sep 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im impressed for the cleanliness. Safe. Although not very quiet bec the freeway is literally not far away, but they still managed to stay quiet. Comfortable stay & highly recommended. Thank you.
Stayed 1 night in Sep 2025

8/10 Good

Layton

Liked: Cleanliness, staff & service, property conditions & facilities
Been here before. Same nice people in middle of the night. Nice breakfast before taking off for trip.
Stayed 1 night in Sep 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Just what was needed

Best quality facility and service that I have experienced on a two week trip Rooms in good condition. Very comfortable and well cleaned. Super attentive staff.
Stayed 1 night in Sep 2025

6/10 Okay

William

Liked: Staff & service

Birthday Visit

Not so good
Stayed 3 nights in Sep 2025

10/10 Excellent

Jasmine

Stayed 2 nights in Sep 2025

2/10 Terrible

Astrid

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed with my recent stay. The room was in unacceptable condition: blood stains were visible on the sheets and pillowcases, the chair was badly stained, and the bathroom door wouldn’t close. On top of that, water leaked from the shower, causing puddles outside the tub and creating a slipping hazard. We immediately went to the front desk, asked for a refund, and moved to a different hotel. The lack of upkeep and cleanliness was completely unacceptable, and no guest should have to deal with conditions like this. I hope management takes these issues seriously and makes the necessary improvements.
Stayed 2 nights in Sep 2025

2/10 Terrible

Astrid

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very disappointed with my recent stay. The room was in unacceptable condition: blood stains were visible on the sheets and pillowcases, the chair was badly stained, and the bathroom door wouldn’t close. On top of that, water leaked from the shower, causing puddles outside the tub and creating a slipping hazard. We immediately went to the front desk, asked for a refund, and moved to a different hotel. The lack of upkeep and cleanliness was completely unacceptable, and no guest should have to deal with conditions like this. I hope management takes these issues seriously and makes the necessary improvements.
Stayed 1 night in Sep 2025

8/10 Good

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Marquisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pleasant...even the oatmeal with the almonds, walnuts, brown sugar & cranberries
Stayed 4 nights in Aug 2025

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

David

Business traveller
Liked: Staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Antoinette

Disliked: Cleanliness
Blanket was dirty
Stayed 1 night in Aug 2025

10/10 Excellent

Ryan

Stayed 2 nights in Aug 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Margaret, Newhall

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay!
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Justin

Stayed 1 night in Aug 2025

10/10 Excellent

Roger

Stayed 1 night in Aug 2025