Romantic accommodation in Hell's Kitchen

Simple, quick

No opinion,

I recently stayed at the RIU Plaza New York Times Square and had very mixed feelings about the experience. First, I will say the hotel itself is beautiful. You can tell a lot of care and attention went into the design, especially in the lobby area. It feels modern, clean, and well thought out, and it definitely makes a strong first impression when you walk in. That said, the service was extremely disappointing. I would honestly rate it a zero out of ten. There was nothing warm, welcoming, or attentive about the experience. It felt very transactional, with no effort to go above and beyond or provide any kind of memorable customer service. The room itself was fine for sleeping, but very small. It felt like maybe 200 square feet at most. It worked for a place to crash, but it was far from comfortable if you are staying more than a night or two. Breakfast was another frustration. While it is advertised as a continental breakfast, they do not allow you to take anything to go, even if you did not finish your food. That felt unnecessarily restrictive and inconvenient, especially when you are trying to get out and explore the city. There is also NO room service. Overall, this hotel feels very basic despite the price point. For nearly $400 a night, I expected a much better experience. Honestly, I think I would have had a more comfortable and service oriented stay at a place like the Courtyard by Marriott. I would NOT stay here again!

Yes

The staff were very helpful and friendly and accommodating. The room was clean and cute, and the bed was extremely comfortable. I enjoyed watching the luggage robot in the lobby!

Upon arriving to our room. The blanket was full of I believe cat fur. I am allergic to cats. I was constantly requesting for new blankets. I feel like the tub was dirty. I’ve seen two cockroaches in the bathroom. Was never told the valet would take up to half an hour to arrive upon leaving. Enha and the bellman were accommodating. The bellman is extremely kind. Location is convenient to time square.