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how close to times square it was

The hotel was very nice and we really enjoyed our stay here. Reception staff were very friendly and we got a room upgrade which was a nice surprise. The elevator is small so expect to have to wait 2-3 trips to squeeze in. I rated low for cleanliness because our room had a dirty baseball hat and a wrapper on the floor next to the tv when we checked in. There was also a dirty shirt behind the bench that my daughter found which made us question the cleanliness of the rest of the room. Beds were comfy and the sheets seemed clean though! Cafe downstairs was very good as well!

My room was on the first floor. Directly outside my window, looking out onto a small airshaft, was a collection of HVAC turbines constantly roaring. Like, mere feet away. I instantly asked to be moved, but the hotel was full. Was up til 4am the first night, got earplugs for the second night. Seriously, this should not be a hotel room at all, let alone in a supposed four star hotel. It should be an office or storage. And the staff were stone faced. Yes the hotel was full but there are still things you can do--a comped cocktail or discount in the restaurant, a reduced fee, anything to acknowledge that this was a ludicrous room to be paying 800 dollars for two nights in. The room itself was bare and bleak--and of course there was no sunlight at all, just that airshaft and the roar of the turbines. Left feeling totally snookered.

Held over $1,100 in four random charges despite having a prepaid reservation. No staff could explain why their “new system” would do this. Charged $69 for an early check in (fine) but the room was a SIGNIFICANT downgrade from what I had reserved. There was barely any room to walk in the room, no dresser/drawers, a desk so small I had to put the coffee machine on the floor to use my laptop. Ideal location but would absolutely never stay again.

On the first day we had to have them come and fix the safe. Out of 6 days on 2 had hot water. I don't appreciate cold showers. There's no parking, but we did not need that anyway. They need to put hooks in bathroom to hang clothes on while changing/showering. Trying to get luggage up few entrance steps was a challenge. Several times people were sitting on entrance steps in the way when we were going or coming.

It was clean