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The hotel is very dirty and it has a strong smell of weef and the area is very dodgy.

So it started with Zara at the front desk rude on the phone and not helping me find the location where the shuttle bus is (I called twice and she almost hang up on me before finishing the conversation). The driver of the shuttle was really nice and kind. Then in the room, the toilet seat was dirty with yellow stains, I had to clean it. I took pictures. The shower head was leaking. The bed was clean and comfortable.

Airport shuttle is easy, breakfast is adequate, staff helpful

This hotel is our go to for any time we visit NY. Love everything about it! Great spacious clean new rooms, wonderful staff. Excellent location, conveniently located within walking distance to a plethora of amazing restaurants and shopping plazas and or an Uber ride away to other parts of NY for when you want to explore. Highly recommend!

Hotel is grand and pleasing to look at but up close is dirty and filthy. Very disappointed for the amount I paid for room and condition of hotel. Bathroom fan did not work humidity never left the bathroom. The tv was blurry. The filters and fan system in room starts and ends very loud and bangs all throughout night. The bed was very old and sank. I think this hotel has slapped to many bandaid remodels on top of each other it’s time to replace things. 2 of the 3 elevators worked and hopefully they are replacing them not just bc they are so slow but bc of the filth and grossness all over the walls and mirrors. You didn’t want to touch or corners for fear of touching whatever is dried up going down the wall. Wouldn’t stay again.

Elevator trash around Lobby could have been at least swiped Or run vaccum Called for parking and responder never comeback on phone but hang up after 20 minutes hold