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The Surrey Hotel

4.0 star property

Photo gallery for The Surrey Hotel

Indoor pool
Bar (on property)
Breakfast, lunch and dinner served
Property entrance
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services

Explore the area

View map
465 Great North Road, Grey Lynn, Auckland, 1021
  • Place, Eden Park
    ‪15 min walk‬
  • Place, Karangahape Road
    ‪2 min drive‬
  • Place, Queen Street Shopping District
    ‪3 min drive‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms | Living area

Standard Apartment, 2 Bedrooms

8.0 out of 10
Very good
(1 review)
  • 53 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Apartment, 1 Bedroom, Garden View

Standard Apartment, 1 Bedroom, Garden View | Living area

Standard Apartment, 1 Bedroom, Garden View

  • Garden view
  • 40 sq m
  • 7 bedrooms
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 3 Single Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Bathroom

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(14 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Motel Studio (located across the road)

Motel Studio (located across the road)

Motel Studio (located across the road)

9.2 out of 10
Wonderful
(9 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

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About the area

Auckland

With a stay at The Surrey Hotel in Auckland (Grey Lynn), you'll be a 3-minute drive from Eden Park and 6 minutes from SkyCity Casino. .This hotel is 2.3 mi (3.6 km) from Sky Tower and 2.6 mi (4.1 km) from Princes Wharf.

What's nearby

  • Western Springs Stadium - 14 min walk - 1.3 km
  • Eden Park - 15 min walk - 1.3 km
  • Karangahape Road - 2 min drive - 2.2 km
  • University of Auckland - 3 min drive - 3.3 km
  • Queen Street Shopping District - 3 min drive - 2.9 km

Getting around

  • Auckland Kingsland Station - 2 min drive
  • MOTAT 1 Tram Stop - 16 min walk
  • Auckland Intl. Airport (AKL) - 25 min drive

Restaurants

  • ‪The Ragtime Cafe - ‬18 min walk
  • ‪Pizza Hut - ‬2 min walk
  • ‪Umu Pizza - ‬18 min walk
  • ‪Heritage Cuisine Of India - ‬20 min walk
  • ‪Ada - ‬3 min walk

About this property

The Surrey Hotel

The Surrey Hotel offers 83 air-conditioned accommodations with hair dryers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

This Auckland hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

Children under 14 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 83 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool or take in the view from a terrace and a garden. Additional amenities at this Edwardian hotel include complimentary wireless internet access, concierge services, and a reception hall.
You can enjoy a meal at The Surrey Pub serving the guests of The Surrey Hotel, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 7 AM to 10:30 AM for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Auckland? This hotel has 3229 square feet (300 square meters) of space consisting of conference space and meeting rooms. Limited parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
The Surrey Pub - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7 AM to 10:30 AM for a fee: NZD 20 to 30 for adults and NZD 20 to 30 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Surrey Pub

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 3,229 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 4 buildings
  • Built in 1980
  • Edwardian architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before 10 AM

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 20.00 to 30 for adults, and NZD 20.00 to 30 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 14 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Surrey Auckland

Surrey Hotel Auckland

Surrey Hotel Auckland

Surrey Auckland

Hotel The Surrey Hotel Auckland

Auckland The Surrey Hotel Hotel

The Surrey Hotel Auckland

Hotel The Surrey Hotel

Surrey Hotel

Surrey

New Zealand

Quality Inn Auckland

Auckland Quality Inn

The Surrey Hotel Hotel

The Surrey Hotel Auckland

The Surrey Hotel Hotel Auckland

The Surrey Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 246 out of 1000 reviews
Rating 8 - Good. 429 out of 1000 reviews
Rating 6 - Okay. 217 out of 1000 reviews
Rating 4 - Poor. 78 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Jennifer

Travelled with partner
Liked: Cleanliness, amenities
We have stayed with them 2-3 times before when they were excellent. This time, bed bugs followed by a loud dripping AC drainage outside our room, after a room change. Then another room change as they hadn't fixed the drip. We were there 4 nights and don't think we'll be back. Pity.
Stayed 5 nights in Feb 2026

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean , tidy, comfortable bed
Stayed 1 night in Jan 2026

10/10 Excellent

Walter

Stayed 2 nights in Jan 2026

10/10 Excellent

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities
This place is a little gem!! Our 4th time staying here. Family with young children. The rooms are always clean and functional with tea/coffee and toiletries etc. Although parts of the hotel appear run down in some areas…(just paint work etc, they really aren’t where it matters!! It also gives the hotel its character. Strong showers, great beds and pillows, spacious rooms. Very clean. Pool is always clean. Staff are super friendly. Restaurant is super handy and chef is so knowledgeable and accommodating. They will always have the sport playing if it’s on. Drinks and food reasonably priced. Parking is free and plentiful. There is a really nice bakery and Pizza Hut just 100m up the road if you need a snack or something extra for later. Highly recommend. Will book again for our next trip to AKL.
Stayed 1 night in Jan 2026

8/10 Good

David

Stayed 1 night in Jan 2026

2/10 Terrible

Renz Wilhelm

Stayed 1 night in Nov 2025

4/10 Poor

Renz Wilhelm

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Booked the motel unit with 2beds but when I checked in they said theres no available motel units. They have upgraded my room to what they said a better one but only with one bed 🤔 and one bed will be in the living room which i said no. Have found cockroach on the floor, so checked out at 11pm was about to tell the front desk about my experience but no one in the reception, called them and they said to just leave the card on desk😕
Stayed 1 night in Dec 2025

10/10 Excellent

Lisa

Stayed 1 night in Dec 2025

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice size rooms. Plenty of tea and coffee but was hot and couldn’t get the cooling fan to work. Found a big white tail spider in the bed. Staff were very friendly.
Stayed 1 night in Dec 2025

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay clean, good at the pub was great
Stayed 2 nights in Dec 2025

10/10 Excellent

SANDRA

Liked: Cleanliness, staff & service
I stay here often as I like it. The staff are always courteous and helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Leah

Liked: Cleanliness, staff & service
Staff were all very friendly and helpful. Great food. Would definitely stay again.
Stayed 1 night in Nov 2025

8/10 Good

Yoko

Stayed 4 nights in Nov 2025

8/10 Good

Stephen D

Liked: Cleanliness, amenities
The stay was short, but the reception was good and the room spacious. The aircon was dated, as was the bathroom, hence the four stars. Other than that, no complaints.
Stayed 1 night in Nov 2025

8/10 Good

Allira

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is older and quirky but the rooms are comfortable and clean. Unfortunately the people in the room before us smoked in the room, selfish!! So it reeked but that’s not the fault of the hotel and they were very apologetic. Couldn’t change rooms because everywhere was booked (Metallica!!) but with the help of a little fan thing and leaving the door open we got rid of the smell eventually. Staff were all lovely and super friendly. There was a shuttle that took us to Eden Park for Metallica at no extra cost which was awesome. Walk back in the rain was manageable especially after a few drinks haha. Would definitely stay again if we need to go to an event at Eden Park.
Stayed 1 night in Nov 2025

8/10 Good

Stacy, Palmerston North

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2025

10/10 Excellent

Sayan

Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not bring a pet.shops were okay, nice spots to eat
Stayed 3 nights in Oct 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Arrived late, left early, so only contact was with receptionist who was very pleasant and efficient. Up to same good standard as on previous visit. Thank you
Stayed 2 nights in Oct 2025

10/10 Excellent

Payton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly, walking distance for concerts, and very clean. Only downsides was a bit noisy due to old building and bed could use replacing.
Stayed 1 night in Sep 2025

10/10 Excellent

Andrew

Stayed 1 night in Sep 2025

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for us and the bus to the rugby was amazing - thank you
Stayed 1 night in Sep 2025

10/10 Excellent

Hinarangi

Stayed 3 nights in Sep 2025

6/10 Okay

Steve

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025