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Pullman Auckland Hotel & Apartments

5.0 star property

Photo gallery for Pullman Auckland Hotel & Apartments

Exterior
Premium bedding, minibar, in-room safe, desk
Reception
Fitness facility
Deluxe Room, 1 King Bed

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
Cnr Waterloo Quadrant & Princes Street, Auckland, 1010
  • Place, University of Auckland
    ‪1 min walk‬
  • Place, Queen Street Shopping District
    ‪6 min walk‬
  • Place, Spark Arena
    ‪6 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪25 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(46 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Residence)

Superior Room, 1 King Bed (Residence)

Superior Room, 1 King Bed (Residence)

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

8.6 out of 10
Excellent
(16 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • Harbour view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Suite, 1 Queen Bed

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Executive)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed (Executive)

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

7.6 out of 10
Good
(7 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom

Deluxe Apartment, 1 Bedroom

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 Double Bed

Studio, 1 Double Bed

Studio, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About the area

Auckland

With a stay at Pullman Auckland Hotel & Apartments, you'll be centrally located in Auckland, steps from University of Auckland and within a 10-minute walk of Queen Street Shopping District. .This luxury hotel is 0.7 mi (1.1 km) from Commercial Bay and 0.7 mi (1.2 km) from Spark Arena.

What's nearby

  • University of Auckland - 1 min walk - 0.1 km
  • Queen Street Shopping District - 6 min walk - 0.6 km
  • Spark Arena - 6 min walk - 0.6 km
  • Sky Tower - 11 min walk - 1.0 km
  • SkyCity Casino - 11 min walk - 1.0 km

Getting around

  • Auckland Britomart Station - 9 min walk
  • The Strand Station - 11 min walk
  • Auckland Intl. Airport (AKL) - 27 min drive

Restaurants

  • ‪Old Government House - ‬2 min walk
  • ‪Tapestry Dining - ‬2 min walk
  • ‪Executive Lounge Pullman - ‬2 min walk
  • ‪Mamak Malaysian Restaurant - ‬5 min walk
  • ‪1920's Cafe - ‬7 min walk

About this property

Pullman Auckland Hotel & Apartments

Pullman Auckland Hotel & Apartments offers 321 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 49-inch LED televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Auckland hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool without adult supervision. Guests under 16 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Luxe Spa at Pullman has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 321 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an indoor pool, and a hot tub. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at Tapestry Grill, or stay in and take advantage of the hotel's room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.
Featured amenities include limo/town car service, express check-in, and express check-out. Event facilities at this hotel consist of a conference center and 16 meeting rooms.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Tapestry Grill - Onsite restaurant. Reservations are required.
Tapestry Bar & Terrace - Onsite bar. Open daily.
Late night fare is available from room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Covered valet parking on site (NZD 60 per night; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; NZD 45 for adults and NZD 22 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Tapestry Bar & Terrace
  • Tapestry Grill

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Conference centre

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (83 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1968
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in fee for check-in between 11:00 AM and 3:00 PM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for NZD 65.0 per night

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately NZD 45 for adults and NZD 22 for children
  • Covered valet parking fee: NZD 60 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the health club or fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Children under 16 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Auckland Pullman

Pullman Auckland

Pullman Hotel Auckland

Pullman Auckland Hotel

Pullman Auckland Hotel Auckland Central

Pullman Auckland New Zealand

Auckland Hyatt Regency

Pullman Auckland Hotel & Apartments Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 571 out of 1000 reviews
Rating 8 - Good. 277 out of 1000 reviews
Rating 6 - Okay. 96 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 19 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Samir

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I really enjoyed our stay at the Pullman hotel yesterday. The room is clean, individually air conditioned, the bed is quite large and really comfortable. The breakfast is superb, huge selection and tasty. It would suit all taste preferences - guaranteed! The swimming pool is warmed up to a very nice swimming temperature. Of course, there is also the Jacuzzi, the Steam Room and the Sauna. The stream room might require a slight temperature adjustment as it felt too hot. We've been there before, about 10 - 12 years ago, and the quality hasn't changed since. Keep up the high standards guys 👍.
Stayed 1 night in Apr 2026

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities
Everything was great.
Stayed 1 night in Feb 2026

4/10 Poor

Fraser

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room felt very tired and dusty in places. It needs a deep clean not a daily surface wipe. The bath had a few cracks as did the sink. Air Conditioner was ‘so’ noisy we couldn’t use it at night while sleeping. Have been loyal to this hotel for ‘many’ years but there are plenty better alternatives out there as I found on this trip. Such a pity..
Stayed 5 nights in Jan 2026

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, amenities
I love the Pullman, the team go above and beyond for their guests. Comfortable rooms and a great breakfast buffet
Stayed 2 nights in Jan 2026

8/10 Good

liongi

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service from all staff
Stayed 3 nights in Jan 2026

8/10 Good

Adam Thomas

Travelled with family
Liked: Cleanliness, amenities
Great location
Stayed 2 nights in Jan 2026

8/10 Good

Imogen

Stayed 1 night in Jan 2026

10/10 Excellent

Carole

Stayed 1 night in Jan 2026

10/10 Excellent

James

Stayed 1 night in Jan 2026

10/10 Excellent

Renae

Stayed 1 night in Jan 2026

10/10 Excellent

Laurel-Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stylish & modern room, comfortable beds, nice outlook towards a park. Great indoor heated pool, spa, sauna. Had a delicious dinner at the hotel restaurant.
Stayed 1 night in Dec 2025

10/10 Excellent

Rohit

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic service and excellent place to stay !
Stayed 5 nights in Dec 2025

6/10 Okay

Haydar Gokce

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel needs clearly a renovation, photographs were taken most likely so many years ago. It’s a very tired hotel but apart from that, staff and services was not too bad.
Stayed 3 nights in Dec 2025

8/10 Good

celia

Stayed 1 night in Dec 2025

8/10 Good

Troy

Travelled with family
Liked: Cleanliness, staff & service
Staff are excellent, hotel is getting more dated than UK or European Pullman but was prefect for the price.
Stayed 2 nights in Dec 2025

10/10 Excellent

Abdulrahim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apartment was spacious, cleaned and breakfast was great
Stayed 6 nights in Dec 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, amenities
Spa was tired and missing hot water in the men’s showers
Stayed 1 night in Dec 2025

10/10 Excellent

JeanLuc

Stayed 2 nights in Nov 2025

10/10 Excellent

Jin su

Stayed 1 night in Dec 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Adam

Stayed 2 nights in Nov 2025

10/10 Excellent

Antony

Stayed 1 night in Nov 2025

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Kayleen

Liked: Cleanliness, staff & service, amenities
Great location and facilities. Staff very friendly. Awesome breakfast.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Great hotel
Stayed 2 nights in Oct 2025