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Aparthotel

Arrow on Swanston

3.5 star property

Photo gallery for Arrow on Swanston

Premium Penthouse Apartment
Premium Penthouse Apartment | City view
Two Bedroom Apartment | Living area
4 Bedrooms Apartment | View from room
Rooftop terrace

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Parking available
  • Housekeeping

Explore the area

View map
488 Swanston Street, Carlton, VIC, 3053
  • Place, Queen Victoria Market
    ‪7 min walk‬
  • Place, Princess Theatre
    ‪14 min walk‬
  • Place, Marvel Stadium
    ‪2 min drive‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪20 min drive‬

Room options

View all photos for Two Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Two Bedroom Apartment

  • Sleeps 3

View all photos for One Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout curtains

One Bedroom Apartment

  • Sleeps 2

View all photos for Studio Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Studio Apartment

  • Sleeps 2

View all photos for Studio Apartment

Studio Apartment

Studio Apartment

  • 27 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for One Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout curtains

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Two Bedroom Apartment

Two Bedroom Apartment

Two Bedroom Apartment

8.0 out of 10
Very good
(1 review)
  • 27 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Deluxe Two Bedrooms Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe One Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Deluxe One Bedroom Apartment

  • Sleeps 3

View all photos for Deluxe Two Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Deluxe Two Bedroom Apartment

  • Sleeps 3

View all photos for Spacious Family Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Spacious Family Apartment

  • Sleeps 5

View all photos for Triple Single Beds Apartment

Triple Single Beds Apartment

Triple Single Beds Apartment

  • 27 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Deluxe King Apartment

Deluxe King Apartment

Deluxe King Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment

Two Single Bedroom Apartment

  • 2 bedrooms
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for 4 Bedrooms Apartment

4 Bedrooms Apartment

4 Bedrooms Apartment

  • 4 bedrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment

Penthouse Apartment

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment

Premium Penthouse Apartment

  • 1 bedroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Triple Single beds

1 bedroom, desk, laptop workspace, blackout curtains

Triple Single beds

  • Sleeps 3

View all photos for Two Single Bedroom Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Two Single Bedroom Apartment

  • Sleeps 2

View all photos for One Bedroom Penthouse Apartment

1 bedroom, desk, laptop workspace, blackout curtains

One Bedroom Penthouse Apartment

  • Sleeps 3

View all photos for Deluxe King Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Deluxe King Apartment

  • Sleeps 3

View all photos for Family Penthouse Apartment

1 bedroom, desk, laptop workspace, blackout curtains

Family Penthouse Apartment

  • Sleeps 5

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About the area

Melbourne

With a stay at Arrow on Swanston, you'll be centrally located in Melbourne, within a 10-minute walk of Lygon Street and Queen Victoria Market. .This family-friendly aparthotel is 0.9 mi (1.4 km) from St. Vincent's Hospital and 0.9 mi (1.4 km) from Royal Exhibition Building.
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Queen Victoria Market - 7 min walk - 0.6 km
  • Princess Theatre - 14 min walk - 1.2 km
  • Marvel Stadium - 2 min drive - 1.9 km
  • Rod Laver Arena - 3 min drive - 2.3 km
  • Melbourne Cricket Ground - 4 min drive - 2.7 km

Getting around

  • Melbourne Central Station - 8 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Ini Studio - ‬4 min walk
  • ‪Queensberry Hotel - ‬2 min walk
  • ‪Regale - ‬1 min walk
  • ‪Humble Rays - ‬1 min walk
  • ‪Panda Hot Pot 蜀大侠火锅 - ‬2 min walk

About this property

Arrow on Swanston

Family-friendly aparthotel with a fitness center and a sauna
Arrow on Swanston offers 190 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 190 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. 40-inch LCD televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.
Enjoy a range of recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this aparthotel include complimentary wireless internet access, concierge services, and a hair salon.
Grab lunch at Cafe Crema, a restaurant that specializes in local cuisine. You can also grab snacks at the coffee shop/cafe. Continental breakfasts are available daily from 7:00 AM to 1:00 PM for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Melbourne? This aparthotel has 9688 square feet (900 square meters) of space consisting of a conference center and 4 meeting rooms. Self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 1:00 PM.
Cafe Crema - This café specializes in local cuisine and serves breakfast, lunch, and light fare.

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 25 per night)

Family friendly

  • Children stay free (see details)
  • Free cot
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily continental breakfast available 7:00 AM to 1:00 PM for a fee: AUD 22 for adults and AUD 17 for children
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 4 meeting rooms
  • Business centre
  • Conference centre (9,688 square foot of space)
  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (daily)
  • Iron/ironing board on request
  • Local maps
  • Luggage storage
  • Multilingual staff
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a business district
  • In a shopping district
  • In an entertainment district
  • In the city centre
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near an outlet shopping centre
  • Near the bay

Things to do

  • Gym
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 190 units
  • 9 floors
  • Banquet hall
  • Built in 2003
  • Electric car charging station

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately AUD 22 for adults and AUD 17 for children
  • Covered self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 743 out of 2685 reviews
Rating 8 - Good. 811 out of 2685 reviews
Rating 6 - Okay. 486 out of 2685 reviews
Rating 4 - Poor. 321 out of 2685 reviews
Rating 2 - Terrible. 324 out of 2685 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Colin

Disliked: Amenities, property conditions & facilities
Needs tv in room and maybe a different shower head as it came just below my chin
Stayed 2 nights in Aug 2025

6/10 Okay

Samuel

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This was my second time staying there , the kitchen area has lots of German cockroaches carolling especially when the lights are off . I suggest a through spraying needed.
Stayed 2 nights in Jul 2025

4/10 Poor

Lia

Disliked: Cleanliness, property conditions & facilities
Photos are not what the place looks like
Stayed 1 night in Jul 2025

10/10 Excellent

Courtney

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Roger

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutely disgusting. Mould and damage everywhere, disgusting smell to the rooms, no lights working, tv broken, beds stained and rock hard. We refused to stay even after been shown two other rooms. Disgusting
Stayed 1 night in Jul 2025

8/10 Good

Leticia

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Jul 2025

10/10 Excellent

Trevor

Liked: Cleanliness, amenities, property conditions & facilities
Convenient location with off street parking
Stayed 7 nights in Jul 2025

4/10 Poor

MIKAYLA

Disliked: Cleanliness, property conditions & facilities
The place was extremely noisy, bedding filthy. Not to mention minimal bedding a thin blanket.
Stayed 3 nights in Jul 2025

6/10 Okay

Lesley

Travelled with family
Liked: Cleanliness
Overall it was good, our room did not look anything like the photos though, and it was rather cramped for our family of 5. A few more instructions for the parking would make life a bit easier also. Overall a pleasant overnight stay. I wouldn’t want to stay longer than that in the room we had though as it was far too small to relax in.
Stayed 1 night in Jul 2025

2/10 Terrible

Tayyiba

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were dirty , so disappointed
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort

Uncomfortable experience

Not a great experience. Booked for 4 adults, arrived to the accommodation and only 2 beds made up (a single and a double). Went back down and they had housekeeping come and make up the ‘sofa bed’. I ended up sleeping on the floor because it was more comfortable than the sofa bed. The photos make this accommodation look a lot better than it is, I had another booking at this property for later in the year that I have now cancelled and booked somewhere else.
Stayed 4 nights in Jul 2025

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort

Reviews and photos not accurate

The past reviews for this hotel are not correct. The condition of this hotel is very poor and the rooms look nothing like the photos at all. My room was dirty and uncomfortable.
Stayed 1 night in Jun 2025

6/10 Okay

David

Travelled with family
Liked: Property conditions & facilities
Room looked much bigger in the pictures, but was tiny. 3 people were packed in there. No room for bags, could barely squeeze by the bed in the bedroom. Balcony is extremely small. Staff were pleasant. Room was clean. If you are only using the room to sleep in it isn't too bad, but if you have to spend any time in it otherwise just be prepared to be in a sardine can.
Stayed 6 nights in Jun 2025

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, room comfort

Surprised at value

Recommend this property: clean and pleasant, central to city, tram on door step, Lygon St eateries one block away, and well within budget.
Stayed 2 nights in Jul 2025

10/10 Excellent

Liz

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location with transport nearby and easy parking. Good room size , plenty of space for my young children and I, had everything we needed.
Stayed 3 nights in Jun 2025

4/10 Poor

Luke

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Kok Seng

Liked: Cleanliness, property conditions & facilities
Convenient location
Stayed 1 night in Jul 2025

2/10 Terrible

Ashlee

Disliked: Cleanliness, room comfort

Horrible Stay - NEVER again!!!!!!!!!!!!!

The staff were rude, and not helpful at all, aswell as the cleaners!!!!!!! You waited 10 minutes minimum everytime for the lift!!!!!!!! It was so loud early in the morning, constant banging and vacuum noises!!!!!!!!! I had a "Do Not Disturb" on my door, and the workers just walked straight into my room, asking "Are you checking out today?" which i responded with "Excuse me, iv got a do not disturb on my door, and you just come walzting in, and no iv extended my stay earlier this morning thank you" He just walked off and didnt even apologise.
Stayed 1 night in Jul 2025

8/10 Good

Leah

Liked: Cleanliness
Stayed 2 nights in Jun 2025

10/10 Excellent

Suzie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I choose this place because it is close to RMIT, comfortable and safe. This is my go to place in Melbourne when I study.
Stayed 5 nights in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness

Basic accomodation

Listing was highly deceptive. Room received was very old and in need of significant TLC, and not what described on listing. Cleanliness okay. Bed sheets thin, and torn in places - pillows were VERY old and stained with no protectors for either pillows or mattress in place. Issue with portacot not being provided on check in, however resolved by staff later on evening. Good car parking available for smaller cars.
Stayed 1 night in Jun 2025

4/10 Poor

Marcus

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Super close to the city, at a reasonable price. However it was quite dirty (under the bed there was remains from previous guests), cleaning service only came on request even though we were there for over a week. The beds were very dated and not very comfortable and we had bed bugs biting us. Would be much nicer if basic cleaning and maintenance would be done.
Stayed 7 nights in Jun 2025

10/10 Excellent

Kellie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great position, very clean, great parking, nice staff
Stayed 1 night in Jun 2025

6/10 Okay

Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our room did not have extra pillows or blanket. We did get these when we asked. It had no dishwashing liquid so we left our glasses to be washed by staff. We did not realise till we got there that reception is separate to accommodation. We had to walk outside the building to get to accommodation. It’s not a bad accommodation but not near top star neither
Stayed 2 nights in Jun 2025

4/10 Poor

Julian

Travelled with family
Disliked: Amenities, property conditions & facilities
This hotel was not great. The check in took a long time, and the facilities were extremely basic. The bedding for the fold-out bed was HALF a fleece blanket.
Stayed 2 nights in May 2025