Stayed here for a weekend getaway and, unfortunately, it didn’t live up to expectations. While the location is great and central to everything in the CBD, that’s really the only standout. Have previously stayed with the hotel chain and loved the experience but this time way totally different.
The room had a strong musty, mould-like smell from the moment we walked in. There’s no exhaust fan in the bathroom, which made the odour worse after showers and it lingered throughout our stay. On closer inspection, there was visible dust build-up in the vents and around the door frames, which raised questions about cleanliness.
Staff weren’t particularly friendly or welcoming either – just the bare minimum in terms of service.
Overall, this felt more like a 2-star experience. The location is excellent, but the comfort, cleanliness, and service were lacking. Wouldn’t stay here again.