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Mercure Gold Coast Resort

Hotel Class
4 out of 5

Information

Reviews

4.2 / 5Very Good
2,017 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Palm Meadows Golf Course
    3 min walk
  • Popular Location
    Metricon Stadium
    5 min drive
  • Popular Location
    Royal Pines Resort Golf Course
    7 min drive
  • Airport
    Gold Coast, QLD (OOL-Coolangatta)
    26 min drive

Choose dates to view prices

Book online or call:

1800 781 504
  • Superior Room, Garden View

    Room Amenities

    • Sleeps 4
    More details
  • Superior Room, Garden View

    Room Amenities

    • Sleeps 2
    More details
  • Superior Room, Golf View (Golf View)

    Room Amenities

    • Golf view
    • Sleeps 4
    More details
  • Superior Room, Golf View

    Room Amenities

    • Golf view
    • Sleeps 2
    More details
  • Superior Room, Pool View

    Room Amenities

    • Sleeps 2
    More details
  • Superior Room, Pool View

    Room Amenities

    • Sleeps 4
    More details
  • Superior Room (spa room)

    Room Amenities

    • Sleeps 4
    More details
  • Superior Room (Spa)

    Room Amenities

    • Sleeps 2
    More details

About this area

Carrara

Next to a golf course and in the suburbs, Mercure Gold Coast Resort is in an area with good shopping. Robina Town Centre and Pacific Fair Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Timezone and Infinity Attraction. Traveling with kids? Don't miss Sea World, or check out an event or a game at Metricon Stadium. Our guests appreciate the hotel's quiet location.

What's nearby

  • Popular Location
    Palm Meadows Golf Course - 3 min walk
  • Popular Location
    Metricon Stadium - 5 min drive
  • Popular Location
    The Star Gold Coast - 7 min drive
  • Popular Location
    Royal Pines Resort Golf Course - 7 min drive
  • Popular Location
    Pacific Fair Shopping Centre - 14 min drive

Getting around

  • Broadbeach South Light Rail Station - 7 min drive
  • Varsity Lakes Station - 11 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 26 min drive

Restaurants

  • The Restaurant – Alfresco dining restaurant. Serves breakfast, lunch, and dinner daily. Kids' menu available.

About this property

Mercure Gold Coast Resort

4-star family-friendly hotel near Palm Meadows Golf Course
This hotel features 2 outdoor pools, a full-service spa, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite. All 292 rooms offer free WiFi, balconies or patios, and 24-hour room service. LCD TVs, coffee makers, and free bottled water are among the other amenities available to guests.
Mercure Gold Coast Resort offers 292 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. LCD televisions come with pay movies. Bathrooms include complimentary toiletries and hair dryers.
This Carrara hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and in-room massages can be requested. Housekeeping is provided daily.

Policies

Check-in

Check-in time starts at 2 PM
Express check-in
Minimum check-in age - 18

Special check-in instructions

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Check-out

Check-out before 10 AM
Late check-out subject to availability
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed (service animals welcome)

Payment types

Diners ClubMastercardAmerican ExpressVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18 and AUD 28 for adults, AUD 5 and AUD 17 for children (approximately)
  • Airport shuttle fee: AUD 100 per vehicle (roundtrip)
  • Valet parking fee: AUD 5.50 per stay
  • Late check-out is available for a fee (subject to availability)
  • In-room microwave fee: AUD 50.00 per week
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

We should mention

This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Property is also known as

  • Mercure Gold Coast Resort Carrara
  • Mercure Gold Coast Resort
  • Mercure Gold Coast Carrara
  • Mercure Gold Coast

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking
  • Valet parking: AUD 5.50 per stay
  • 24-hour roundtrip airport shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–11:00 AM on weekends: AUD 18-28 for adults and AUD 5-17 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Children's pool
  • Full-service spa
  • Health club
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dry cleaning service
  • Free cribs/infant beds
  • Laundry facilities
  • Microwave (on request)
  • Rollaway/extra beds (surcharge)

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe
  • Newspapers in lobby
  • No elevators

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • German
  • Japanese
  • Korean
  • Russian

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference center (10097 square feet of space)

Outdoors

  • Terrace

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer

Entertainment

  • LCD TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave (on request)

Outdoor space

  • Balcony or patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe

Nearby activities

Activities

Where to eat

4.2

Very Good

5 - Excellent
887
4 - Good
827
3 - Okay
214
2 - Mediocre
67
1 - Poor
22
4.3
Cleanliness
4.4
Service and Staff
4.4
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service

It was lovely and clean. The heated pool was a lovely attraction

Stayed 1 night in Dec. 2019

1/5

  • Disliked: Cleanliness, amenities, property conditions & facilities

The place is falling apart. Bathrooms cracked/chipped tiles, build up of scum, mold in shower tiles. Marks all over walls. Full of excuses to low standards attempting to blame the original developer who sold property years ago.

Stayed 2 nights in Nov. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Secluded, family friendly, clean rooms. Kiddy pool was dirty 😢

Stayed 1 night in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Oct. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was excellent from the free unassigned parking spot, exceptional service from all staff, beautiful room, very comfy bed, free wifi. Will definitely be coming back.

Stayed 1 night in Oct. 2019

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