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Crowne Plaza Surfers Paradise by IHG

4.5 star property

Photo gallery for Crowne Plaza Surfers Paradise by IHG

3 restaurants, breakfast served
Exterior
Reception
Exterior
Junior Suite, 1 King Bed, Ocean View

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Bar
  • 24/7 front desk

Explore the area

View map
2807 Gold Coast Highway, Surfers Paradise, QLD, 4217
  • Gold Coast Convention and Exhibition Centre
    ‪17 min walk‬
  • The Star Gold Coast
    ‪2 min drive‬
  • Cavill Avenue
    ‪3 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪23 min drive‬

Room options

View all photos for Room, 2 Double Beds, Balcony

Water view

Room, 2 Double Beds, Balcony

9.0 out of 10
Wonderful
(26 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(6 reviews)
  • 46 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(22 reviews)
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

1 bedroom, in-room safe, desk, laptop workspace

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • 33 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Ocean View (High Floor)

9.2 out of 10
Wonderful
(18 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View (Penthouse)

Suite, Ocean View (Penthouse)

Suite, Ocean View (Penthouse)

10.0 out of 10
Exceptional
(1 review)
  • 119 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • 86 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible

8.4 out of 10
Very good
(5 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

1 bedroom, in-room safe, desk, laptop workspace

Standard Room

8.6 out of 10
Excellent
(24 reviews)
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

9.8 out of 10
Exceptional
(7 reviews)
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(8 reviews)
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View

8.4 out of 10
Very good
(25 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Pool View

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Pool View

8.0 out of 10
Very good
(16 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(20 reviews)
  • 53 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Ocean View (Top Floor)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Ocean View (Top Floor)

  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Low Floor)

Suite, 1 Bedroom (Low Floor) | Room amenity

Suite, 1 Bedroom (Low Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 86 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

8.8 out of 10
Excellent
(6 reviews)
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (Low Floor)

Standard Room, 2 Double Beds (Low Floor)

Standard Room, 2 Double Beds (Low Floor)

9.4 out of 10
Exceptional
(14 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(14 reviews)
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the area

Gold Coast

With a stay at Crowne Plaza Surfers Paradise by IHG in Gold Coast (Surfers Paradise), you'll be within a 5-minute drive of Gold Coast Convention and Exhibition Centre and The Star Gold Coast. .This luxury hotel is 1.2 mi (2 km) from Surfers Paradise Beach and 1.3 mi (2.1 km) from Pacific Fair Shopping Centre.

What's nearby

  • Surfers Paradise Beach - 17 min walk - 1.5 km
  • Gold Coast Convention and Exhibition Centre - 17 min walk - 1.5 km
  • The Star Gold Coast - 2 min drive - 1.6 km
  • Pacific Fair Shopping Centre - 2 min drive - 1.9 km
  • Cavill Avenue - 3 min drive - 2.3 km

Getting around

  • Florida Gardens station - 1 min walk
  • Varsity Lakes Station - 23 min drive
  • Coolangatta Airport (OOL) - 39 min drive

Restaurants

  • ‪Freghete - ‬14 min walk
  • ‪Banksy Bar & Kitchen - ‬10 min walk
  • ‪Broadbeach Bowls Club - ‬8 min walk
  • ‪Relish Restaurant & Bar - ‬3 min walk
  • ‪Costa Taco - ‬3 min walk

About this property

Crowne Plaza Surfers Paradise by IHG

Luxury hotel with 3 restaurants and bars
Crowne Plaza Surfers Paradise by IHG offers 269 accommodations with espresso makers and safes. Rooms open to furnished balconies. 55-inch LCD televisions come with digital channels. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 269 guestrooms featuring refrigerators and LCD televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers.
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Relish Bar & Grill, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Relish Bar & Grill - Overlooking the pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Shooey's Sports Bar - Onsite restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Horizon Sky Dining - Onsite buffet restaurant. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (AUD 25 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 39 for adults and AUD 19.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Horizon Sky Dining
  • Relish Bar & Grill
  • Shooey's Sports Bar

Things to do

  • Bicycles
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 26 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 65.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Self parking fee: AUD 25 per day (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Surfers Paradise
Crowne Plaza Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Crowne Plaza Surfers Paradise Hotel

Crowne Plaza Surfers Paradise by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 614 out of 1045 reviews
Rating 8 - Good. 252 out of 1045 reviews
Rating 6 - Okay. 96 out of 1045 reviews
Rating 4 - Poor. 44 out of 1045 reviews
Rating 2 - Terrible. 39 out of 1045 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Kevin

Stayed 1 night in Jul 2025

8/10 Good

Garry

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
There on business, but it didn’t feel like it
Stayed 2 nights in May 2025

8/10 Good

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spatious and clean. the bed was very comfortable. It was pretty quiet on weekend, but very loud during week (construction nearby) or when the wind was blowing - strong gales caused a constant loud rushing noise all night; but I addressed this by wearing earplugs. The room was often cool - another blanket would have been nice.
Stayed 12 nights in May 2025

8/10 Good

Lydia

Stayed 4 nights in May 2025

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly, helpful and professional. Im a little old-school and found scanning codes etc a little overwhelming.However, helpful staff were close and happy to assist thankfully
Stayed 2 nights in May 2025

4/10 Poor

Jonathan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Tamarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would rate this property, only did a short stay of 1 night. though our expectations where met. Utilised the room service - great, buffet breakfast had variety of food - fresh and awesome. The view in the room was tops. Room clean and tidy. I highly recommend, as we will be back to stay again.
Stayed 1 night in May 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All round great stay, was particularly impressed with the assistance during an easy check-in, thanks goes to Ada
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good enough for the price

Nice hotel, great staff, although it is a bit older it is cleaned well enough. Great size room for the price. Only problem with it is the paper thin walls. You can hear every scream, every chat, every moan from your neighbours. But I guess when all other hotels are going for $4xx a night and this one is $2xx, you have to sacrifice some things
Stayed 2 nights in May 2025

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean but showing its age, with some dated furnishings and finishes. The location was very convenient, close to public transport and a pleasant walk into Cavill Avenue. On-site parking was a great bonus. More than adequate for our short 2-night stay.
Stayed 2 nights in Apr 2025

4/10 Poor

abbie

Liked: Cleanliness
The room itself was nice, but a lot of hidden costs that weren’t mentioned until after you paid for the room itself. Was very disappointing. Because of this…I will not recommend and won’t return again
Stayed 2 nights in May 2025

6/10 Okay

SANDEEP

Travelled with family and small children
Liked: Cleanliness, staff & service
Average
Stayed 5 nights in Apr 2025

10/10 Excellent

kevin

Liked: Cleanliness, staff & service
Great stay
Stayed 1 night in May 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay here. Great location, bed was comfortable. Was definitely stay again.
Stayed 1 night in May 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Apr 2025

2/10 Terrible

Andrew

Stayed 2 nights in Apr 2025

8/10 Good

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Missy bathrobes

I love the accomodation just disappointed about about promoting bathrobes and they were not available. Seems like I paid for something I couldn’t use.
Stayed 2 nights in Apr 2025

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The shower was leaving and the air con was loud and the bed was very uncomfortable. I notified the staff. The air con was cleaned which improved the noise but that was it. The bed definitely needs to be updated, it sunk down in the middle and was extremely uncomfortable.
Stayed 3 nights in Apr 2025

10/10 Excellent

Sean Paul

Liked: Cleanliness, staff & service

Love it

Always a Great stay
Stayed 1 night in Apr 2025

8/10 Good

Zoran

Stayed 5 nights in Apr 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay.

Great location . Easy access to tram. Nice pool / friendly team. Comfortable Accomadation
Stayed 4 nights in Apr 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

shereen

The best customer service
Stayed 2 nights in Apr 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - spacious, clean and close to public transport. Loved it.
Stayed 1 night in Apr 2025

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a standard hotel room, the pool and spa were good.
Stayed 2 nights in Apr 2025