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Turtle Beach Resort

Hotel Class
4 out of 5

Information

Reviews

4.3 / 5Excellent
943 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Kitchen

Map

What's nearby

  • Popular Location
    Putt Putt Golf Mermaid Beach
    11 min walk
  • Popular Location
    Pacific Fair Shopping Centre
    2 min drive
  • Popular Location
    The Star Gold Coast
    3 min drive
  • Airport
    Gold Coast, QLD (OOL-Coolangatta)
    17 min drive

Choose dates to view prices

Book online or call:

1800 781 504
  • 1 Bedroom Superior Apartment

    Room Amenities

    • 55 sq m
    • 1 bedroom
    • 1 bathroom
    • Sleeps 3
    More details
  • 2 Bedroom Superior Apartment

    Room Amenities

    • 77 sq m
    • 2 bedrooms
    • 1 bathroom
    • Sleeps 5
    More details
  • Three Bedroom Apartment

    Room Amenities

    • 110 sq m
    • 3 bedrooms
    • 1 bathroom
    • Sleeps 8
    More details

About this area

Mermaid Beach

Turtle Beach Resort is located near the beach and in a walkable area with good shopping. The area's natural beauty can be seen at Surfers Paradise Beach and Kurrawa Beach, while Timezone and Infinity Attraction are popular area attractions. Traveling with kids? Don't miss Slingshot, or check out an event or a game at Metricon Stadium. Our guests appreciate the property's central and quiet location.

What's nearby

  • Popular Location
    Putt Putt Golf Mermaid Beach - 11 min walk
  • Popular Location
    Pacific Fair Shopping Centre - 2 min drive
  • Popular Location
    The Oasis - 3 min drive
  • Popular Location
    The Star Gold Coast - 3 min drive
  • Popular Location
    Gold Coast Convention and Exhibition Centre - 3 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 25 min drive

About this property

Turtle Beach Resort

4-star family-friendly apartments near Putt Putt Golf Mermaid Beach
This smoke-free apartment building features 4 outdoor pools, a full-service spa, and free water park access. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and a living room. Limited housekeeping is available.
Turtle Beach Resort offers 200 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Accommodations at this 4-star apartment have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.
This Mermaid Beach apartment provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided on a limited basis.

Policies

Check-in

Check-in between 2 PM - midnight
Minimum check-in age - 18

Special check-in instructions

The front desk is open during the following times:
  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
Airport shuttle service is available on request from 5:30 AM to 9:00 PM. Fees may apply. Contact the property in advance to make arrangements.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

Check-out before 10 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 42.00 per day.
  • Cribs (infant beds) are available for AUD 9 per night.

Pets

  • Pets not allowed

Payment types

Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)
  • Crib (infant bed) fee: AUD 9 per night
  • Rollaway bed fee: AUD 42.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.

Property is also known as

  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort
  • Turtle Beach Mermaid Beach
  • Turtle Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Sands Turtle Beach Hotel

Property amenities

Beach

  • Near the beach

Pool/Spa

  • 4 outdoor pools
  • Sauna
  • Chelonia Beauty Day Spa
  • Massages

Internet

  • Free WiFi

Parking and transportation

  • Free self parking
  • Roundtrip airport shuttle (surcharge) from 5:30 AM - 9:00 PM
  • Airport shuttle on request
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Family friendly

  • Cribs (infant beds): AUD 9 per night
  • Children's pool
  • Playground
  • Childcare (surcharge)
  • Kid's club (surcharge)

Kitchen

  • Refrigerator
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Cookware/dishes/utensils

Dining

  • Breakfast available for a fee: AUD 8-15 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar

Bedrooms

  • Rollaway/extra beds: AUD 42.00 per day

Bathrooms

  • Shower/tub combination
  • Hair dryer

Living spaces

  • Living room
  • Dining room

Entertainment

  • Flat-screen TV with cable service
  • Arcade/game room

Outdoor areas

  • Terrace
  • Balcony or patio
  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Washer/dryer
  • Dry cleaning/laundry service
  • Laundry Facilities

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevators
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Convenience store

Location highlights

  • In the shopping district
  • In the entertainment district

Things to do

  • Mini golf on site
  • Outdoor tennis court
  • Fitness center
  • Free access to water park
  • Theme park shuttle (surcharge)
  • Waterslide
  • Golf nearby

General

  • 200 rooms
  • 3 floors

Nearby activities

Activities

  • Playground on site
  • Miniature golf on site
  • Golfing nearby
4.3

Excellent

5 - Excellent
462
4 - Good
379
3 - Okay
71
2 - Mediocre
27
1 - Poor
4
4.1
Cleanliness
4.3
Service and Staff
4.4
Amenities
4.2
Property condition

3/5

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The amenities are amazing and we'll set up for families, the food was good and not badly priced. The beds were terrible, each mattress felt like sleeping on a sheet of plywood and we were only given 4 pillows between 3 people. Also there wasn't enough towels in the room and the $5 towel rental was a bit rich.

Stayed 2 nights in Oct. 2019

4/5 Good

  • Liked: Cleanliness, amenities, property conditions & facilities

The pools & splash zone was fantastic for our older kids. The deck area & restaurant was great & had reasonably priced food & drinks which were delicious. Accommodation was good, we stayed for 8 nights & the only issue we had was the lack of shelving & drawers to put all of our clothes away (including nappies for our toddler) so had to use our luggage to store our clothes.

Stayed 8 nights in Sep. 2019

3/5

  • Liked: Staff & service, amenities
  • Disliked: Cleanliness, property conditions & facilities

The property was good for kids but not as good as I expected. The grounds were beautiful and well kept. The only real downside was the cleanliness. They could really do with better cleaners in the rooms and the balcony’s were also not great. A big table stuffed in a little balcony that was pushed up to the edge didn’t look great but also was a big safely concern for me

Stayed 4 nights in Aug. 2019

4/5 Good

    Stayed 7 nights in Aug. 2019

    3/5

    • Disliked: Property conditions & facilities

    Stairwell access to units was dirty and smelly. Freezer in unit stank of fish. Shower didnt work well with transfer button from bath faulty. Reception staff were however very nice.

    Stayed 1 night in Aug. 2019

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