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Turtle Beach Resort

Hotel Class
4 out of 5

Information

Reviews

4.3 / 5Excellent
926 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Kitchen

Map

What's nearby

  • Popular Location
    Putt Putt Golf Mermaid Beach
    11 min walk
  • Popular Location
    Pacific Fair Shopping Centre
    2 min drive
  • Popular Location
    The Star Gold Coast
    3 min drive
  • Airport
    Gold Coast, QLD (OOL-Coolangatta)
    17 min drive

Choose dates to view prices

Book online or call:

1800 781 504
  • 1 Bedroom Apartment

    Room Amenities

    • 55 sq m
    • 1 bedroom
    • 1 bathroom
    • Sleeps 3
    More details
  • 1 Bedroom Superior Apartment

    Room Amenities

    • 55 sq m
    • 1 bedroom
    • 1 bathroom
    • Sleeps 3
    More details
  • 2 Bedroom Apartment

    Room Amenities

    • 77 sq m
    • 2 bedrooms
    • 1 bathroom
    • Sleeps 5
    More details
  • 2 Bedroom Superior Apartment

    Room Amenities

    • 77 sq m
    • 2 bedrooms
    • 1 bathroom
    • Sleeps 5
    More details
  • Three Bedroom Apartment

    Room Amenities

    • 110 sq m
    • 3 bedrooms
    • 1 bathroom
    • Sleeps 8
    More details
  • 2 Bedroom Family Suite

    Room Amenities

    • 80 sq m
    • 2 bedrooms
    • 1 bathroom
    • Sleeps 6
    More details

About this area

Mermaid Beach

Turtle Beach Resort is located near the beach and in a walkable area with good shopping. The area's natural beauty can be seen at Surfers Paradise Beach and Kurrawa Beach, while Timezone and Infinity Attraction are popular area attractions. Traveling with kids? Don't miss Slingshot, or check out an event or a game at Metricon Stadium. Our guests appreciate the property's central and quiet location.

What's nearby

  • Popular Location
    Putt Putt Golf Mermaid Beach - 11 min walk
  • Popular Location
    Pacific Fair Shopping Centre - 2 min drive
  • Popular Location
    The Oasis - 3 min drive
  • Popular Location
    The Star Gold Coast - 3 min drive
  • Popular Location
    Gold Coast Convention and Exhibition Centre - 3 min drive

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 10 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 17 min drive

About this property

Turtle Beach Resort

This smoke-free apartment building features 4 outdoor pools, a full-service spa, and free water park access. Free WiFi in public areas and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a coffee shop/café. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and a living room. Limited housekeeping is available.

Renovations and closures

The property will be renovating from 14 October 2019 to 04 November 2019 (completion date subject to change). The following areas are affected:
  • Swimming pool
  • One of the swimming pools
During renovations, the apartment will make every effort to minimize noise and disturbance.

Policies

Check-in

Check-in between 2 PM - midnight
Minimum check-in age - 18

Special check-in instructions

The front desk is open during the following times:
  • Sunday - Thursday: 7 AM - 7 PM
  • Friday - Saturday: 7 AM - 9 PM
Airport shuttle service is available on request from 5:30 AM to 9:00 PM. Fees may apply. Contact the property in advance to make arrangements.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

Check-out before 10 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 42.00 per day.
  • Cribs (infant beds) are available for AUD 9 per night.

Pets

  • Pets not allowed

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 15 per person (approximately)
  • Airport shuttle fee: AUD 50 per person (one way)
  • Crib (infant bed) fee: AUD 9 per night
  • Rollaway bed fee: AUD 42.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.

Property is also known as

  • Turtle Beach Resort Mermaid Beach
  • Turtle Beach Resort
  • Turtle Beach Mermaid Beach
  • Turtle Beach
  • Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
  • Sands Turtle Beach Mermaid
  • Turtle Beach Hotel Mermaid Beach
  • Sands Turtle Beach Hotel

Property amenities

Beach

  • Near the beach

Pool/Spa

  • 4 outdoor pools
  • Sauna
  • Chelonia Beauty Day Spa
  • Massages

Internet

  • Free WiFi

Parking and transportation

  • Free self parking
  • Roundtrip airport shuttle (surcharge) during limited hours on request

Family friendly

  • Cribs (infant beds): AUD 9 per night
  • Children's pool
  • Playground
  • Childcare (surcharge)
  • Kid's club (surcharge)

Kitchen

  • Refrigerator
  • Stovetop
  • Microwave
  • Oven
  • Dishwasher
  • Cookware/dishes/utensils

Dining

  • Breakfast available for a fee: AUD 8-15 per person
  • 1 restaurant and 1 coffee shop/café

Bedrooms

  • Rollaway/extra beds: AUD 42.00 per day

Bathrooms

  • Shower/tub combination
  • Hair dryer

Living spaces

  • Living room
  • Dining room

Entertainment

  • Flat-screen TV with cable service
  • Arcade/game room

Outdoor areas

  • Balcony or patio
  • Barbecue grill
  • Garden

Laundry

  • Washer/dryer
  • Laundry facilities

Climate control

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevators
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Convenience store

Location highlights

  • In the shopping district
  • In the entertainment district

Things to do

  • Mini golf on site
  • Outdoor tennis court
  • Fitness center
  • Theme park shuttle (surcharge)
  • Waterslide
  • Free access to water park
  • Golf nearby

General

  • 200 rooms
  • 3 floors

Nearby activities

Activities

  • Playground on site
  • Miniature golf on site
  • Golfing nearby
4.3

Excellent

5 - Excellent
452
4 - Good
374
3 - Okay
69
2 - Mediocre
27
1 - Poor
4
4.1
Cleanliness
4.3
Service and Staff
4.4
Amenities
4.2
Property condition

3/5

The property was good for kids but not as good as I expected. The grounds were beautiful and well kept. The only real downside was the cleanliness. They could really do with better cleaners in the rooms and the balcony’s were also not great. A big table stuffed in a little balcony that was pushed up to the edge didn’t look great but also was a big safely concern for me

Stayed 4 nights in Aug. 2019

4/5 Good

Very nice place to stay! Only bad points the blankets feel like cardboard and no elevators. When staying on 3rd floor it is so hard to lug a large suitcase up or down

Stayed 6 nights in Jun. 2019

2/5

3 stars... maybe

Our trip to Turtle Beach Resort was for a family getaway. While generally a friendly- family oriented resort, one must question why it has 4 stars. The rooms were clean but tired; the decor - blue carpets, apricot walls and orange chairs were jarring; beds were lumpy and not as expected in a 4 star resort; polyester blankets were threadbare. Most families will appreciate the proximity to the beach and the various pools and splash parks. For international travelers, having to pay for extra bath towels and towels for the pool, was an unpleasant surprise. And to be told to check the terms and conditions by hotel staff added to the strange experience that we had. If not for the pools and water experiences for the kids, this ‘Resort’ has no more charm than a roadside motel.

Stayed 5 nights in Jun. 2019

4/5 Good

This traveller didn’t leave comments with their review
Stayed 3 nights in Jun. 2019

5/5 Excellent

Reasonable meal prices, plenty of activities very well presented and courteous staff

Stayed 3 nights in Jun. 2019

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