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Turtle Beach Resort

4.0 star property

Photo gallery for Turtle Beach Resort

Water park
2 Bedroom Family Suite | Terrace/patio
1 Bedroom Apartment | Living area
2 Bedroom Superior Apartment | Private kitchen
2 Bedroom Family Suite | Living room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Hot tub
  • Housekeeping
  • Gym
  • Bar

Explore the area

View map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218
  • Pacific Fair Shopping Centre
    ‪2 min drive‬
  • The Star Gold Coast
    ‪3 min drive‬
  • The Oasis
    ‪3 min drive‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪18 min drive‬

Room options

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area

2 Bedroom Superior Apartment

8.0 out of 10
Very good
(43 reviews)
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area

1 Bedroom Superior Apartment

7.4 out of 10
Good
(9 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area

2 Bedroom Apartment

7.8 out of 10
Good
(7 reviews)
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area

2 Bedroom Family Suite

9.8 out of 10
Exceptional
(6 reviews)
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Twin Bunk Beds

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area

3 Bedroom Apartment

7.6 out of 10
Good
(5 reviews)
  • 110 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 4 Twin Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment | Living area

1 Bedroom Apartment

8.4 out of 10
Very good
(6 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

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About the area

Gold Coast

With a stay at Turtle Beach Resort in Gold Coast (Mermaid Beach), you'll be within a 5-minute drive of Putt Putt Golf Mermaid Beach and Pacific Fair Shopping Centre. .This family-friendly hotel is 1.2 mi (1.9 km) from Kurrawa Beach and 1.4 mi (2.3 km) from The Star Gold Coast.

What's nearby

  • Pacific Fair Shopping Centre - 2 min drive - 1.6 km
  • The Star Gold Coast - 3 min drive - 2.7 km
  • The Oasis - 3 min drive - 2.7 km
  • Gold Coast Convention and Exhibition Centre - 3 min drive - 3.1 km
  • Broadbeach Beach - 4 min drive - 3.1 km

Getting around

  • Broadbeach South Light Rail Station - 2 min drive
  • Varsity Lakes Station - 14 min drive
  • Coolangatta Airport (OOL) - 30 min drive

Restaurants

  • ‪Mermaid Beach Bowls Club - ‬5 min walk
  • ‪Tian Ran Vegetarian Restaurant - ‬9 min walk
  • ‪The Milkman’s Daughter - ‬5 min walk
  • ‪Bonita Bonita. BonBon bar - ‬9 min walk
  • ‪Little Truffle - ‬7 min walk

About this property

Turtle Beach Resort

Family-friendly hotel with 4 outdoor pools and 4 hot tubs
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 141 individually decorated guestrooms, featuring kitchens with refrigerators and ovens. Rooms have private balconies or patios. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and microwaves.
Dip into one of the 4 outdoor swimming pools or 4 hot tubs and enjoy other recreational amenities, which include a complimentary water park. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and tour/ticket assistance. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Satisfy your appetite at Deck Resturant and Bar, a poolside family restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Cooked-to-order breakfasts are available for a fee.
Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. A roundtrip airport shuttle is provided for a surcharge (available on request), and free self parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge.
Deck Resturant and Bar - This poolside family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 5:30 AM to 9:00 PM on request
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee: AUD 8 to 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Deck Resturant and Bar

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Free water park
  • Gym
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's dinnerware
  • Children's pool
  • Cot (surcharge)
  • Fenced pool
  • Free water park access
  • Highchair
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Playground
  • Pool gate
  • Separate in-room dining area
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45 per night
Cribs (infant beds) are available for AUD 10.0 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 8 to 15 per person
  • Airport shuttle fee: AUD 50 per person (one way)
  • Housekeeping is available for an additional fee
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 45 per night
  • High chair fee: AUD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Turtle Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 469 out of 1000 reviews
Rating 8 - Good. 368 out of 1000 reviews
Rating 6 - Okay. 115 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kirstin

Liked: Property conditions & facilities
Perfect for a family get away. Very child friendly
Stayed 2 nights in Jul 2025

6/10 Okay

Andrea

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I loved the accommodation it self, so clean and well maintained. I did not like the stairs and have health issues that affected me whilst carrying things up and down. The TV had no netflix which was hard to keep my 6 year old entertained during a rainy weekend. Staff for children activities seemed unenthusiastic and could have let me kids inside the art room to do class due to heavy winds and cold breeze that weekend.
Stayed 2 nights in May 2025

10/10 Excellent

Andrew

Pools were all warm and great temperature even tho it was autumn. Loved the place
Stayed 2 nights in May 2025

8/10 Good

Rebekah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a great family resort. Would stay here again with the kids.
Stayed 5 nights in Apr 2025

6/10 Okay

Courtney

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
I didn’t hate or love this place. There were so many good things - ie pools and slides etc. however the water was freezing in all pools so the spas were crowded. Apartment had a lot going for it, however slightly dated and no lifts. The wifi was the worst I have ever experienced with no connection ever. It seems those who frequent this place are dishonest - our daughter misplaced a hat which noone turned in. We then had a charge to our room for tennis which we did not play. We may return but only for the location once the light rail out the front is built.
Stayed 8 nights in Apr 2025

4/10 Poor

Shekhar

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms, towels and plates were dirty. The place is very old, shower door felt like it was going to come off any minute. TV unit was not placed properly
Stayed 4 nights in Apr 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a family
Stayed 7 nights in Apr 2025

4/10 Poor

Joss

Travelled with family and small children
Disliked: Cleanliness
Would have once been a great facility, needs a tidyup and new single beds, the springs in mattress coming through. Plus they charged us $150 to change to a diffent room as They put us on 3rd story and elderly mum struggled with all the stairs. Reception girls said sorry, thats what it is!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Love it for the kids
Stayed 5 nights in Jan 2025

6/10 Okay

Angela

Stayed 6 nights in Apr 2025

6/10 Okay

belinda

Stayed 6 nights in Apr 2025

8/10 Good

Ashe Dane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great place for a young family. There is so much to do for the kids within the resort. New Woolworths metro is very close and convenient. There are lots of spaces to play and have fun. 2 bedroom units are very affordable and comfortable.
Stayed 8 nights in Apr 2025

10/10 Excellent

Marc

Stayed 3 nights in Apr 2025

8/10 Good

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms a bit dated and a bit noisy with all the roadwork currently
Stayed 3 nights in Apr 2025

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for families

We have stayed at Turtle Beach Resort now about 5 times over the years and we do enjoy the facilities, the gardens are beautiful and well maintained, the pools are lovely. The apartments are good and spacious, unfortunately they have a bath shower and when you are in your seventies getting into the shower can be difficult nearly had a nasty fall out of the bath could have done with a handle on the wall. What disappoints me is the fact that they take $200 and put it on hold and even though we did not spend any money and have been home for a few days I still do not have access to our money. We are booked to stay at Christmas again with our daughter’s family and maybe our last as with my mobility it is getting harder to climb the stairs which is a shame because we have enjoyed our previous times at Turtle Beach Resort.
Stayed 7 nights in Apr 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Apr 2025

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelt really bad there is a non refund policy as i was told staff is nice but rooms and the general place is very poor
Stayed 4 nights in Apr 2025

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Weekend away

Ideal property for children 10 and under. Spacious, neat and tidy. Great pool and water park facilities. Tram works on Gold Coast Highway not ideal if you travel outside the property. Not much information given about checkout. Beach towels only provided for a fee.
Stayed 2 nights in Mar 2025

2/10 Terrible

Matthew

Disliked: Staff & service
Stayed 6 nights in Mar 2025

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fantastic stay for kids. The rooms could use a refresh but most of the time was spent outside. The pool facilities and cafe are wonderful. Easy walking distance to woolies, chemist and the beach. Pac Fair a very short drive too. Only thing would be to request a ground floor room if you have little ones as the stairs become quite cumbersome.
Stayed 6 nights in Mar 2025

8/10 Good

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at Turtle Beach as we needed 3 bedrooms and had a 3 year old with us. The pool/play areas were great and very well maintained. The unit itself was large, clean, and very comfortable. Easy 5 min walk to a supermarket, chemist etc. The onsite restaurant was very nice with enormous meals. We enjoyed our stay and would recommend . We didint mind the fact that the whole space is very dated, tired and in need of a makeover.
Stayed 7 nights in Feb 2025

6/10 Okay

John

Liked: Cleanliness, property conditions & facilities
Beautiful property but the bed we slept on was horrible and needed replacing.
Stayed 7 nights in Feb 2025

10/10 Excellent

Sebastian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay with kids
Stayed 2 nights in Feb 2025

8/10 Good

Michelle

We loved our apartment was a little disappointed that there was no elevator, also the pools are not accessible for people with disabilities as no ramp or easy access into the water. Very family friendly enviroment
Stayed 3 nights in Feb 2025

10/10 Excellent

Nicholas

Stayed 3 nights in Feb 2025