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Novotel Surfers Paradise

4.5 star property

Photo gallery for Novotel Surfers Paradise

Penthouse, 4 Bedrooms
Beach/ocean view
Penthouse, 4 Bedrooms
Outdoor pool, a heated pool, pool loungers
Penthouse, 4 Bedrooms

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217
  • Place, Cavill Avenue
    ‪2 min walk‬
  • Place, Slingshot
    ‪2 min walk‬
  • Place, Surfers Paradise Beach
    ‪3 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(67 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(44 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • Partial ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(34 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(31 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(21 reviews)
  • Partial ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(53 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(32 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(39 reviews)
  • City view
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

8.4 out of 10
Very good
(30 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

  • Ocean view
  • Sleeps 8
  • 2 Double Beds

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About the area

Gold Coast

With a stay at Novotel Surfers Paradise, you'll be centrally located in Gold Coast, steps from Cavill Avenue and 3 minutes by foot from Surfers Paradise Beach. .This beach hotel is 11.5 mi (18.5 km) from Warner Bros. Movie World and 2.3 mi (3.7 km) from The Star Gold Coast.

What's nearby

  • Cavill Avenue - 2 min walk - 0.2 km
  • Slingshot - 2 min walk - 0.2 km
  • Chevron Renaissance - 3 min walk - 0.3 km
  • Surfers Paradise Beach - 3 min walk - 0.3 km
  • SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

  • Cypress Avenue Station - 9 min walk
  • Varsity Lakes Station - 15 min drive
  • Coolangatta Airport (OOL) - 40 min drive

Restaurants

  • ‪Surfers Paradise Beer Garden - ‬2 min walk
  • ‪Vapiano - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪The Island Rooftop - ‬2 min walk
  • ‪Gong Cha Surfers Paradise - ‬2 min walk

About this property

Novotel Surfers Paradise

Sun-drenched luxury just steps from Cavill Avenue
Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 408 guestrooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and an outdoor tennis court. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at BLVD Cafe & Bar, a café which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:00 AM for a fee.
Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Planning an event in Gold Coast? This hotel has 6749 square feet (627 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.
BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Onsite venue #2 - This restaurant serves breakfast only. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (AUD 27 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping centre

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Handrails in stairways
  • Lever door handles
  • Lift (200 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (120 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 20 2026 to June 25 2026 (dates subject to change):
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from July 13 to September 17:
  • Hot tub
  • Swimming pool
The property will be renovating from February 6 2026 to April 2 2026 (completion date subject to change). The following areas are affected:
  • Hot tub
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 27 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 623 out of 1431 reviews
Rating 8 - Good. 407 out of 1431 reviews
Rating 6 - Okay. 230 out of 1431 reviews
Rating 4 - Poor. 93 out of 1431 reviews
Rating 2 - Terrible. 78 out of 1431 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff were courteous, would be helpful if there was a toilet brush, overall the rooms were clean and beds comfortable. Fridge was quite loud when trying to sleep and didn’t seem to be a hand towel, a hook near basin would be good for washing and drying hands. Great location easy walk to restaurants and beach. Would recommend and rebook
Stayed 2 nights in Feb 2026

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, location is awesome and service staff were very helpful
Stayed 3 nights in Jan 2026

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
yes was great and clean. staff are lovely
Stayed 6 nights in Jan 2026

8/10 Good

Mia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great location, central to everything. room was clean and the staff were lovely
Stayed 3 nights in Jan 2026

2/10 Terrible

Luke

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Smelt like old cigarette smoke and vents for air con filthy. Rooms old with no skirting and dirty.
Stayed 3 nights in Dec 2025

6/10 Okay

Gulcan

Disliked: Amenities, property conditions & facilities
Although our room was beach view, could not see the beach from the room , unless your sitting in the corner of the balcony. If you like hearing loud aircon noises over the beach, this place is for you. Needes to keep the door closed at all times as it was so loud! Air con vents need to be cleaned and its very dusty& dirty. Overall, great location.
Stayed 3 nights in Dec 2025

8/10 Good

Ali

Travelled with family
Liked: Cleanliness
Room service was very good
Stayed 5 nights in Dec 2025

2/10 Terrible

Marg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed on wheels so when you say on it the bed ended up on the either side of the room. The phone didn't work in the room and when I told the reception they said someone would fix it. No one did. Lipstick on the coffee mugs in the room, so these had not be cleaned. People next door smoking on balcony. Was ignored for 10 mins at the bar area when I wanted to get something.
Stayed 1 night in Nov 2025

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everyday cleaning & great view from room.
Stayed 5 nights in Nov 2025

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very convenient to surfers
Stayed 1 night in Nov 2025

8/10 Good

Cameron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great buffet breakfast
Stayed 3 nights in Nov 2025

10/10 Excellent

Lilly, Hammondville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice , yummy breakfast nice bar
Stayed 3 nights in Nov 2025

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service
Good location to walk to everything in Surfers. Very close to grocery store for snacks! Lots to do and see on foot all around. .
Stayed 2 nights in Nov 2025

10/10 Excellent

Theresa

Liked: Cleanliness, property conditions & facilities
Enjoyed our stay. Nice and clean and great location! Would stay again
Stayed 2 nights in Nov 2025

10/10 Excellent

Diana

Stayed 6 nights in Nov 2025

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Yes. To BOTH. Staff at Reception terrible. I dont care attitude. The rooms were terrible. Already informed Novotel Customer Services.
Stayed 3 nights in Nov 2025

8/10 Good

Tanya louise

Stayed 4 nights in Nov 2025

10/10 Excellent

Chintan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay at Novotel. The location is amazing and so does their breakfast.
Stayed 4 nights in Nov 2025

6/10 Okay

Dimitrios

Room were in good condition beds very comfortable bathroom toilet a little small, unfortunately due to renovations we couldn’t access tennis court i can see some parts of the area need an upgrade a small kitchen would have been a bonus but overall reasonable and perfect location.
Stayed 4 nights in Nov 2025

8/10 Good

Sallie-Ann

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was a delay of almost an hour in checking in as our room wasn't ready at 2pm. They did give us a room with 3 beds which was appreciated. The view was spectacular and couldn't be faulted. The room was pretty dated and had knocks to the paint, the sliding door to the balcony could have used some wd40 to slide easier and there was the top of a strawberry dried out and left on the floor. Bath was stained with something black, like someone had maybe let black hair dye sit after washing it out. Sheets were clean and felt amazing. Room service was great, prices very reasonable but some of the items were cold by the time they got to the room. Very disappointed that I couldn't get a cocktail delivered to my room though. Parking was an absolute nightmare though because it is shared with other businesses around the hotel and you have to walk a fair distance with luggage in the underground parking to get to the lobby of the hotel. Overall, the view is what we came for and the location is central to everything. It was so relaxing to get away and we had a great stay despite the couple of things I mentioned. We would come back for another stay
Stayed 1 night in Nov 2025

8/10 Good

Hui-Wen

Stayed 1 night in Oct 2025

6/10 Okay

Hudson

Liked: Cleanliness, staff & service
Disliked: Amenities
The service at front desk was perfect, quick check in and check out but our air conditioner would just not work at all i full on tried 7 times to work and followed all instructions on the wall, give the staff a raise though they are superb
Stayed 1 night in Oct 2025

6/10 Okay

Dragica

Disliked: Cleanliness, property conditions & facilities
Room was clean, has been refurbished, does however need a toilet brush to clean toilet! Housekeeping were helpful and polite. Outdoor area of Novotel was absolutely DISGUSTING!! Everything is old , dirty and very dated. The pool area was closed most of the day, we were told we could use the pool at a nearby hotel. I would not have booked the Novetel if ld seen the condition it’s in and the fact thatl K L pp p
Stayed 7 nights in Oct 2025

10/10 Excellent

Anthea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and comfortable. The staff were accommodating.
Stayed 3 nights in Nov 2025

8/10 Good

Allison Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay in the heart of everything surfer’s paradise has to offer. Staff were friendly and helpful. Was directed to use the pool at a nearby hotel as the pool area was undergoing construction. Our room was clean and spacious and the bed was comfortable. Overall it was a good stay and we will stay here again in the future should we come back to the Gold Coast
Stayed 2 nights in Nov 2025