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Novotel Surfers Paradise

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Dates

January 2026

February 2026

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Outdoor pool, a heated pool, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Free Wi-Fi
Air-conditioning
Gym

Explore the area

Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

Place, Cavill Avenue
‪2 min walk‬
Place, Slingshot
‪2 min walk‬
Place, Surfers Paradise Beach
‪3 min walk‬
Airport, Gold Coast, QLD (OOL-Coolangatta)
‪27 min drive‬

Room options

Deluxe Room, Multiple Beds (Family)

Very good

30 sq m
City view
Sleeps 4
1 King Bed and 2 Single Beds

Deluxe Room, 1 King Bed

Very good

30 sq m
City view
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds

Very good

30 sq m
City view
Sleeps 4
2 Double Beds

Superior Room, 2 Double Beds

Very good

30 sq m
City view
Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed

Wonderful

30 sq m
City view
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds

Very good

30 sq m
City view
Sleeps 4
2 Double Beds

Executive Room, 1 King Bed, Ocean View

Exceptional

35 sq m
Partial ocean view
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed, Ocean View

Excellent

30 sq m
Partial ocean view
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

Very good

30 sq m
Partial ocean view
Sleeps 4
2 Double Beds

Executive Room, 1 King Bed, Ocean View

Very good

35 sq m
Partial ocean view
Sleeps 2
1 King Bed

Superior Room, 1 King Bed, Ocean View

Excellent

30 sq m
Partial ocean view
Sleeps 2
1 King Bed

Superior Room, 2 Double Beds, Ocean View

Excellent

30 sq m
Partial ocean view
Sleeps 4
2 Double Beds

Family Room, Multiple Beds (Family)

Very good

43 sq m
City view
Sleeps 4
1 King Bed and 2 Single Beds

Superior Room, 1 King Bed

Very good

30 sq m
City view
Sleeps 2
1 King Bed

Superior Room, 1 King Bed

Good

30 sq m
City view
Sleeps 2
1 King Bed

Penthouse, 4 Bedrooms

Sleeps 8
2 Double Beds

Similar properties

Pool
Free Wi-Fi
Restaurant
Air-conditioning

includes taxes & fees

29 Jan - 30 Jan

About the area

Gold Coast

With a stay at Novotel Surfers Paradise, you'll be centrally located in Gold Coast, steps from Cavill Avenue and 4 minutes by foot from Surfers Paradise Beach. .This beach hotel is 11.5 mi (18.4 km) from Warner Bros. Movie World and 2.2 mi (3.5 km) from The Star Gold Coast.

What's nearby

Cavill Avenue - 2 min walk - 0.2 km
Slingshot - 2 min walk - 0.2 km
Chevron Renaissance - 3 min walk - 0.3 km
Surfers Paradise Beach - 3 min walk - 0.3 km
SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

Cypress Avenue Station - 9 min walk
Varsity Lakes Station - 15 min drive
Coolangatta Airport (OOL) - 38 min drive

Restaurants

‪Surfers Paradise Beer Garden - ‬2 min walk
‪Gong Cha Surfers Paradise - ‬2 min walk
‪Wendy's - ‬3 min walk
‪Lot 1 Coffee - ‬1 min walk
‪Goldie’s - ‬1 min walk

About this property

Novotel Surfers Paradise

Sun-drenched luxury just steps from Cavill Avenue

Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 408 guestrooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and an outdoor tennis court. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Grab a bite to eat at BLVD Cafe & Bar, a café which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:00 AM for a fee.

Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Planning an event in Gold Coast? This hotel has 6749 square feet (627 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.

BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Onsite venue #2 - This restaurant serves breakfast only. Open select days.

Room service (during limited hours) is available.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Secured, covered parking on site (AUD 25 per day)
Limited on-site self parking
Wheelchair-accessible parking and van parking available

Food and drink

Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Snack bar/deli

Restaurants on site

BLVD Cafe & Bar

Things to do

Gym
Heated pool
Hot tub
Outdoor pool
Outdoor tennis court
Shopping centre

Family friendly

In-room cot
Laundry facilities
Mini-fridge
Outdoor pool
Pool gate
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

6 meeting rooms
6,749 square feet of conference space
Computer station

Outdoors

Garden
Picnic area
Pool loungers
Terrace
Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Accessible shuttle
Handrails in stairways
Lever door handles
Lift (200 centimetre wide door)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (120 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs on site

36 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Hypo-allergenic bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

49-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Electric kettle
Limited room service
Mini-fridge

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
Covered self parking fee: AUD 25 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Parking height restrictions apply

Children under 15 years old are not allowed in the fitness facility without adult supervision

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor

Grand Chancellor Surfers Paradise

Novotel Surfers Paradise Hotel

Surfers Paradise Grand Chancellor

Hotel Grand Chancellor Surfers Paradise Gold Coast

Novotel Surfers Paradise Hotel

Novotel Surfers Paradise Surfers Paradise

Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

2/10 Terrible

Luke

Travelled with family

30 Dec 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Smelt like old cigarette smoke and vents for air con filthy. Rooms old with no skirting and dirty.

Stayed 3 nights in Dec 2025

6/10 Okay

Gulcan

24 Dec 2025

Disliked: Amenities, property conditions & facilities

Although our room was beach view, could not see the beach from the room , unless your sitting in the corner of the balcony. If you like hearing loud aircon noises over the beach, this place is for you. Needes to keep the door closed at all times as it was so loud! Air con vents need to be cleaned and its very dusty& dirty. Overall, great location.

Stayed 3 nights in Dec 2025

8/10 Good

Ali

Travelled with family

20 Dec 2025

Liked: Cleanliness

Room service was very good

Stayed 5 nights in Dec 2025

2/10 Terrible

Marg

23 Nov 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Bed on wheels so when you say on it the bed ended up on the either side of the room. The phone didn't work in the room and when I told the reception they said someone would fix it. No one did. Lipstick on the coffee mugs in the room, so these had not be cleaned. People next door smoking on balcony. Was ignored for 10 mins at the bar area when I wanted to get something.

Stayed 1 night in Nov 2025

8/10 Good

Ryan

Travelled with family

14 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Everyday cleaning & great view from room.

Stayed 5 nights in Nov 2025

8/10 Good

Sallie-Ann

Travelled with family

6 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

There was a delay of almost an hour in checking in as our room wasn't ready at 2pm. They did give us a room with 3 beds which was appreciated. The view was spectacular and couldn't be faulted. The room was pretty dated and had knocks to the paint, the sliding door to the balcony could have used some wd40 to slide easier and there was the top of a strawberry dried out and left on the floor. Bath was stained with something black, like someone had maybe let black hair dye sit after washing it out. Sheets were clean and felt amazing. Room service was great, prices very reasonable but some of the items were cold by the time they got to the room. Very disappointed that I couldn't get a cocktail delivered to my room though. Parking was an absolute nightmare though because it is shared with other businesses around the hotel and you have to walk a fair distance with luggage in the underground parking to get to the lobby of the hotel. Overall, the view is what we came for and the location is central to everything. It was so relaxing to get away and we had a great stay despite the couple of things I mentioned. We would come back for another stay

Stayed 1 night in Nov 2025

8/10 Good

Allison Tracey

Travelled with partner

5 Nov 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a great stay in the heart of everything surfer’s paradise has to offer. Staff were friendly and helpful. Was directed to use the pool at a nearby hotel as the pool area was undergoing construction. Our room was clean and spacious and the bed was comfortable. Overall it was a good stay and we will stay here again in the future should we come back to the Gold Coast

Stayed 2 nights in Nov 2025

10/10 Excellent

Saima

Travelled with partner

19 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Novotel surfers paradise hotel is on great location. Walking distance for beach and even you can see beach from your hotel room. Room was clean and staff was very nice and kind. Highly recommended. I would love to stay again in novotel surfers paradise hotel.

Stayed 3 nights in Oct 2025

8/10 Good

Simon

19 Oct 2025

Stayed 2 nights in Oct 2025

8/10 Good

Evgueni

Travelled with family

18 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pool area was subpar. There is no service there as BBQ and other outdoor areas are under renovation, as well as facade of the hotels. That didn't bother us as much, as we had planty to di being in the heart of Surfers Paradise. Buffet breakfast was good enough and all and all we really enjoyed the stay. Staff was friendly, but pool area was a bit of a disappointment.

Stayed 6 nights in Oct 2025

6/10 Okay

Brianna

Travelled with partner

13 Oct 2025

Disliked: Staff & service

The room itself was nice, but I expected a walk-in shower as advertised. The towels had some stains on them, which made us question the overall cleanliness. We went down for the buffet breakfast, and at over $80 for two people, it felt overpriced considering we only had one plate each. The tables and cutlery also weren’t very clean. We ordered room service for dinner, but my drink was forgotten, and I had to call an hour later to remind them. Breakfast service was also disappointing — we waited about an hour and twenty minutes on the first morning, only to get a call saying there were no eggs available and to order something else. I’m not sure if we were charged extra for the change. The room wasn’t as soundproof as we’d hoped either. We could hear the shower running in the rooms above and next door, as well as the banging from housekeeping while they were cleaning. Overall, it was an okay stay, but the service and cleanliness didn’t meet expectations for the price.

Stayed 5 nights in Oct 2025

8/10 Good

Lealoi

Travelled with family, Travelled with family and small children

7 Oct 2025

Liked: Cleanliness, staff & service

Staff are great as well as the breakfast buffet

Stayed 1 night in Oct 2025

4/10 Poor

Joshua

Travelled with family

1 Oct 2025

Disliked: Cleanliness

Food left in fridge from previous guest. Not cleaned well each day. Noisy rooms. Would not recommend.

Stayed 6 nights in Sep 2025

8/10 Good

Adam Joseph

Travelled with family and small children

30 Sept 2025

Location is super handy! Rooms ok - only real issue was the bathroom was tiny. We had large sporting groups during our stay - which made it quite noisy at times. Long wait times for lifts became frustrating. Some construction near pool area limiting day time access (alternate pool available at neighbouring hotel).

Stayed 8 nights in Sep 2025

10/10 Excellent

Kipkorir

30 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2025

4/10 Poor

leanne

29 Sept 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Well the first night went out for dinner came back to a flooded room went to reception moved us to another room unpack and the air-conditioning wasnt working and the shower hose blew up so back to reception has to pack up again mean time this was 12 oclock at night and move again they upgraded us to a family room which didnt affect us as it was myself and my husband had to leave notes to have our bin emptyed as we emptied the second day had to leave notes for toilet paper just general stuff it was painful it was a long week checked our on the 25th sep handed our keys in everything was already payed for in advance but on returning home on the 26th had a charge of $1089 added to my credit card took me three phone calls to get that sorted then on the 29th they took $ 2179 out of my card rang got the reception and all he said was it was a error why are they still using my credit card after we left thought it was just incase which you do at most motels poor service location was the only good thing about our stay never again

Stayed 6 nights in Sep 2025

10/10 Excellent

Brooke

28 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great location. Good staff.

Stayed 3 nights in Sep 2025

4/10 Poor

Mohsin

Travelled with family

27 Sept 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Broken toilet, doors jamming when opening and Closing. Sheets not changed for multiple night stays.

Stayed 3 nights in Sep 2025

8/10 Good

Theo

Business traveller

27 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Located in heart of Surfers

Stayed 2 nights in Sep 2025

6/10 Okay

Shannon

Travelled with family

26 Sept 2025

Liked: Staff & service

Disliked: Property conditions & facilities

So close to everything which was great, beds were so comfy. Rooms were clean, bathroom was tiny. Balcony was nice. We had 3 rooms, 2 of which had leaks from the roof. 1 room was so bad they had to be moved rooms twice as the second room move the shower head exploded. Was ok for a few nights, possibly not great for an extened stay. Staff were lovely and accommodating. Close to all transport to and from theme parks etc

Stayed 3 nights in Sep 2025

10/10 Excellent

Rachel

26 Sept 2025

Stayed 2 nights in Sep 2025

10/10 Excellent

Janet Lee

Travelled with family

26 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a stunning view of the beach from our room. The staff were all fantastic - very friendly and go out of their way to help you. The room was wonderful and suited our needs very well.

Stayed 5 nights in Sep 2025

10/10 Excellent

Mohammed Dib

25 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 5 nights in Sep 2025

10/10 Excellent

Kabindra bahadur

24 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Nice view from hotel and best location for shopping and restaurants.

Stayed 4 nights in Aug 2025

10/10 Excellent

Maryam

24 Sept 2025

Liked: Cleanliness, staff & service

Stayed 4 nights in Sep 2025

Novotel Surfers Paradise

Photo gallery for Novotel Surfers Paradise

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

Deluxe Room, Multiple Beds (Family)

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

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Voco Gold Coast

About the area

Gold Coast

What's nearby

Getting around

Restaurants

About this property

Novotel Surfers Paradise

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types

Important information

Fees

Optional extras

You need to know

We should mention

National rating