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Novotel Surfers Paradise

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Dates

June 2026

July 2026

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Outdoor pool, a heated pool, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pool
Free Wi-Fi
Air-conditioning
Gym

Explore the area

Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

Place, Cavill Avenue
‪2 min walk‬
Place, Slingshot
‪2 min walk‬
Place, Surfers Paradise Beach
‪3 min walk‬
Airport, Gold Coast, QLD (OOL-Coolangatta)
‪31 min drive‬

Room options

Deluxe Room, Multiple Beds (Family)

Very good

City view
30 sq m
1 bedroom
Sleeps 4
1 King Bed and 2 Single Beds
Free Wi-Fi

Deluxe Room, 1 King Bed

Very good

City view
30 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Deluxe Room, 2 Double Beds

Very good

City view
30 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Superior Room, 2 Double Beds

Very good

Mountain view
30 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Deluxe Room, 1 King Bed

Wonderful

Mountain view
30 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Deluxe Room, 2 Double Beds

Very good

City view
30 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Executive Room, 1 King Bed, Ocean View

Excellent

City view
35 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Deluxe Room, 1 King Bed, Ocean View

Excellent

Partial ocean view
30 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Deluxe Room, 2 Double Beds, Ocean View

Very good

Partial ocean view
30 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Executive Room, 1 King Bed, Ocean View

Excellent

Partial ocean view
35 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Superior Room, 1 King Bed, Ocean View

Excellent

Partial ocean view
30 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Superior Room, 2 Double Beds, Ocean View

Excellent

Partial ocean view
30 sq m
1 bedroom
Sleeps 4
2 Double Beds
Free Wi-Fi

Family Room, Multiple Beds (Family)

Very good

City view
43 sq m
Sleeps 4
1 King Bed and 2 Single Beds
Free Wi-Fi

Superior Room, 1 King Bed

Very good

Mountain view
30 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Superior Room, 1 King Bed

Good

Mountain view
30 sq m
1 bedroom
Sleeps 2
1 King Bed
Free Wi-Fi

Penthouse, 4 Bedrooms

Ocean view
Sleeps 8
2 Double Beds
Free Wi-Fi

Similar properties

Premium bedding, minibar, in-room safe, desk

Pool
Free Wi-Fi
Restaurant
Air-conditioning

includes taxes & fees

20 May - 21 May

About the area

Gold Coast

With a stay at Novotel Surfers Paradise, you'll be centrally located in Gold Coast, steps from Cavill Avenue and 3 minutes by foot from Surfers Paradise Beach. .This beach hotel is 11.5 mi (18.5 km) from Warner Bros. Movie World and 2.3 mi (3.7 km) from The Star Gold Coast.

What's nearby

Cavill Avenue - 2 min walk - 0.2 km
Slingshot - 2 min walk - 0.2 km
Surfers Paradise Beach - 3 min walk - 0.3 km
Chevron Renaissance - 5 min walk - 0.5 km
SkyPoint Observation Deck - 5 min walk - 0.5 km

Getting around

Cypress Avenue Station - 9 min walk
Varsity Lakes Station - 26 min drive
Coolangatta Airport (OOL) - 40 min drive

Restaurants

‪Surfers Paradise Beer Garden - ‬2 min walk
‪The Island Rooftop - ‬2 min walk
‪Gong Cha Surfers Paradise - ‬2 min walk
‪Milky Lane Surfers Paradise - ‬2 min walk
‪Lot 1 Coffee - ‬1 min walk

About this property

Novotel Surfers Paradise

Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 408 guestrooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Enjoy a range of recreational amenities, including an outdoor pool, a hot tub, and an outdoor tennis court. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Grab a bite to eat at BLVD Cafe & Bar, a café which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM for a fee.

Featured amenities include a computer station, express check-out, and dry cleaning/laundry services. Planning an event in Gold Coast? This hotel has 6749 square feet (627 square meters) of space consisting of conference space and 6 meeting rooms. Self parking (subject to charges) is available onsite.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM.

BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Onsite venue #2 - This restaurant serves breakfast only. Open select days.

Room service (during limited hours) is available.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
Secured, covered parking on site (AUD 27 per day)
Limited on-site self parking
Wheelchair-accessible parking and van parking available

Food and drink

Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 30 to 42 per person
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Snack bar/deli

Restaurants on site

BLVD Cafe & Bar

Things to do

Gym
Heated pool
Hot tub
Outdoor pool
Outdoor tennis court
Shopping centre

Family friendly

In-room cot
Laundry facilities
Mini-fridge
Outdoor pool
Pool gate
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

6 meeting rooms
6,749 square feet of conference space
Computer station

Outdoors

Garden
Picnic area
Pool loungers
Terrace
Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Accessible shuttle
Handrails in stairways
Lever door handles
Lift (200 centimetre wide door)
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk (120 centimetre high)
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchairs on site

36 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Comprehensive food waste policy
Comprehensive recycling policy
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free cot
Hypo-allergenic bedding

Bathroom

Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Towels provided

Entertainment

49-inch flat-screen TV with cable channels

Food and drink

Coffee/tea maker
Electric kettle
Limited room service
Mini-fridge

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 20 2026 to June 25 2026 (dates subject to change):

Hot tub
Swimming pool

The following facilities are closed seasonally each year. They will be closed from July 13 to September 17:

Hot tub
Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Payment types

Important information

Optional extras

Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
Covered self parking fee: AUD 27 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Parking height restrictions apply

Children under 15 years old are not allowed in the fitness facility without adult supervision

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor

Grand Chancellor Surfers Paradise

Novotel Surfers Paradise Hotel

Surfers Paradise Grand Chancellor

Hotel Grand Chancellor Surfers Paradise Gold Coast

Novotel Surfers Paradise Hotel

Novotel Surfers Paradise Surfers Paradise

Novotel Surfers Paradise Hotel Surfers Paradise

Novotel Surfers Paradise Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

4/10 Poor

raman

Travelled with family and small children

29 Apr 2026

Disliked: Cleanliness, staff & service, property conditions & facilities

Breakfast was repeated every day and tasteless . Staff was not helpful at all and room are not well maintained We requested to clean our room while we are out but it was not clean and upon checking they just ignored.

Stayed 4 nights in Apr 2026

10/10 Excellent

Lisa

Travelled with partner

19 Apr 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome room with amazing views. The only thing that seemed off were no usb charging ports for mobiles which more hotels have. I can't wait to go back.

Stayed 1 night in Apr 2026

10/10 Excellent

Lincoln

23 Mar 2026

Stayed 1 night in Feb 2026

8/10 Good

Teresa

20 Mar 2026

Stayed 4 nights in Mar 2026

6/10 Okay

matthew

20 Feb 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was ok. I ordered Room service for dinner and the burger I ordered arrived raw. There was no previous mention about the noise - I could hear/feel the bass from local nightclubs all the way up into the early hours of the morning even on floor 29. As this was a work visit I really needed quality sleep, which I was not allowed. Had I had known, I would have booked elsewhere. Staff were super friendly and location is good if you’re looking to be central to all the action of Surfers Paradise.

Stayed 1 night in Feb 2026

6/10 Okay

Deanna

18 Feb 2026

Stayed 2 nights in Feb 2026

8/10 Good

emily

Travelled with group

18 Feb 2026

Liked: Cleanliness

Great hotel but no wifi

Stayed 5 nights in Feb 2026

8/10 Good

Karen

17 Feb 2026

Stayed 5 nights in Feb 2026

8/10 Good

Adrian

Travelled with partner

14 Feb 2026

Liked: Amenities, property conditions & facilities

Good location. Comfortable room. Helpful staff. However the carpet in the breakfast room was very grubby, with trodden in food.

Stayed 5 nights in Feb 2026

2/10 Terrible

Miriam

Travelled with family and small children

14 Feb 2026

Disliked: Cleanliness, amenities, property conditions & facilities

ammenities were lacking the pool wasn’t available till 4pm and i wasn’t made aware of that upon booking. Rooms could have been cleaner. Carpets in hall ways smell like very strong mould

Stayed 4 nights in Feb 2026

6/10 Okay

Leanne

Travelled with family

13 Feb 2026

Liked: Cleanliness, property conditions & facilities

Taps in bathroom need to be fixed. Staff was very friendly. No pool due to maintenance work. They had organised for us to go swimming in a different hotel.

Stayed 3 nights in Feb 2026

10/10 Excellent

Yanina Fernanda

Travelled with group

12 Feb 2026

Liked: Cleanliness

The rooms were neat and clean. They could do with an upgrade. Pool was too small. The staff were great. Shout out to Martin. He was great! The location was great.

Stayed 3 nights in Feb 2026

6/10 Okay

Denise

12 Feb 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Having stayed for 3 days in room 2208 which was good i had to move for my further two day stay to room 3115. The difference was remarkable. Room 3115; the safe didnt work, the balcony door catch was broke , the curtains were hanging off their hooks , the floor had not been washed as there was sand underfoot wherever i walked. The toilet seat in the bathroom did not fit correctly, in general the room needed a total refurb...very disappointing. Martin on reception was extremely helpful , advising me of places to visit not mentioned in the guide book. David on concierge duty was also very helpful especially with my room move. Whilst he was unable to comment he understood my disappointment. If room 3115 had been my first experience i would definitely not have extended my stay.

Stayed 2 nights in Feb 2026

8/10 Good

Brian

12 Feb 2026

Liked: Cleanliness, amenities

Room clean, great location right in the heart of Sufers paradise. Pool area could be better, no bar and the need to go from the 5th to the ground floor to get a drink or snack isn't brilliant especially as it's through a child proof gate, door key access controlled door, and doorkey access controlled lift, is a poor customer experience and difficult carrying even two schooners. Bathroom not brilliant, bit tired. Breakfast pretty good, but doesn't open til 6.30 am, which is like 7.30 if you're heading to Sydney or the central coast that day on an early start.

Stayed 2 nights in Feb 2026

6/10 Okay

Blair

Travelled with partner

11 Feb 2026

Liked: Amenities

The room view was first class! Found the shower a complete pain in the butt as the track cannot stop the water flowing onto the bathroom floor. Staff pleasant when engaged but generally look morose and like they would rather be anywhere else, a general low energy vibe. Took three requests over four days to fix an issue with the TV coming on randomly during the night and waking us up. Good comms re the renovation and the tradies on site where the friendliest people around.

Stayed 5 nights in Feb 2026

10/10 Excellent

Samuel Antonio

11 Feb 2026

Stayed 7 nights in Feb 2026

6/10 Okay

Lidia

Travelled with group

11 Feb 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Staff were amazing- but the room wasn’t cleaned properly- wasn’t vacuumed once in a week stay and bed sheets were not cleaned.

Stayed 6 nights in Feb 2026

8/10 Good

SAED

Travelled with partner

10 Feb 2026

Good service, good stuff five star

Stayed 3 nights in Feb 2026

8/10 Good

Denise

10 Feb 2026

Liked: Cleanliness

The room was spacious , clean and with a lovely view of the ocean. Reservation staff very friendly and helpful. Breakfast was excellent. My critisism; the restaurant being closed in the evening...the cafe area is too noisey and uninviting for a meal...okay for a snack.

Stayed 3 nights in Feb 2026

6/10 Okay

Dervis

9 Feb 2026

Liked: Cleanliness, amenities

Location is nice but the hotel needs a major upgrade as it is very old.

Stayed 1 night in Dec 2025

4/10 Poor

Patricia E

Travelled with family

8 Feb 2026

Disliked: Property conditions & facilities

Rooms weren't cleaned properly.. Toilet had leak n kept running alnite... Bathroom sink water wdnt go down.. Left my $65 charger in room accidentally when I left and had to call 4 times as they kept hanging up on my call.. was told someone would call me next day about it as reception couldn't help me and I'm still waiting for call back... very disappointed in Novotel

Stayed 7 nights in Jan 2026

8/10 Good

Melissa

Travelled with family

8 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff were courteous, would be helpful if there was a toilet brush, overall the rooms were clean and beds comfortable. Fridge was quite loud when trying to sleep and didn’t seem to be a hand towel, a hook near basin would be good for washing and drying hands. Great location easy walk to restaurants and beach. Would recommend and rebook

Stayed 2 nights in Feb 2026

10/10 Excellent

PABLO

8 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

All good

Stayed 3 nights in Jan 2026

10/10 Excellent

Brendan

8 Feb 2026

Stayed 1 night in Feb 2026

6/10 Okay

Altug

7 Feb 2026

Stayed 2 nights in Jan 2026

Novotel Surfers Paradise

Photo gallery for Novotel Surfers Paradise

Reviews

Popular amenities

Explore the area

Room options

View all photos for Deluxe Room, Multiple Beds (Family)

Deluxe Room, Multiple Beds (Family)

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

View all photos for Executive Room, 1 King Bed, Ocean View

Executive Room, 1 King Bed, Ocean View

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family)

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms

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Voco Gold Coast

About the area

Gold Coast

What's nearby

Getting around

Restaurants

About this property

Novotel Surfers Paradise

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Children and extra beds

Payment types

Important information

Optional extras

You need to know

We should mention

National rating