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The Ritz-Carlton Bacara, Santa Barbara

5.0 star property

Photo gallery for The Ritz-Carlton Bacara, Santa Barbara

3 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Creator video
View from property
Club Suite, 1 Double Bed, Ocean View (Island) | Terrace/patio
Club Suite, 1 Double Bed, Ocean View (Island)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast available
  • Parking available
  • On private beach

Explore the area

View map
8301 Hollister Avenue, Goleta, CA, 93117
  • Place, Haskell's Beach
    ‪5 min walk‬
  • Place, Sandpiper Golf Club
    ‪17 min walk‬
  • Place, Goleta Butterfly Grove
    ‪2 min drive‬
  • Airport, Santa Barbara, CA (SBA-Santa Barbara Municipal)
    ‪9 min drive‬

Room options

View all photos for Room, 1 King Bed, Resort View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Resort View

8.8 out of 10
Excellent
(28 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Resort View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Resort View

9.0 out of 10
Wonderful
(29 reviews)
  • 42 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Balcony

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 1 King Bed, Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial Ocean View

Room, 1 King Bed, Partial Ocean View

Room, 1 King Bed, Partial Ocean View

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Double Bed

Club Suite, 1 Double Bed

Club Suite, 1 Double Bed

7.0 out of 10
Good
(2 reviews)
  • 79 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 5
  • 1 Double Bed

View all photos for Club Suite, 1 Double Bed

Club Suite, 1 Double Bed

Club Suite, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 86 sq m
  • Ocean view
  • Sleeps 5
  • 1 Double Bed

View all photos for Suite, 1 King Bed with Sofa bed, Balcony

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed with Sofa bed, Balcony

8.0 out of 10
Very good
(6 reviews)
  • 79 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Resort View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Resort View

8.0 out of 10
Very good
(3 reviews)
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms (Penthouse Suite, Balcony)

Club Suite, 2 Bedrooms (Penthouse Suite, Balcony) | Living room

Club Suite, 2 Bedrooms (Penthouse Suite, Balcony)

  • 139 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Club Suite, 1 Double Bed, Ocean View (Island)

Club Suite, 1 Double Bed, Ocean View (Island)

Club Suite, 1 Double Bed, Ocean View (Island)

  • 344 sq m
  • Ocean view
  • Sleeps 8
  • 1 Double Bed

One Bedroom Suite with Garden View

  • Sleeps 5

Deluxe Two Queens Room

  • Sleeps 4

View all photos for Deluxe Club Room

Separate bathtub and shower, designer toiletries, hair dryer, bathrobes

Deluxe Club Room

  • Sleeps 2

King Room with Ocean View

  • Sleeps 3

Fireside King Room with Garden view

  • Sleeps 3

View all photos for Room, 1 King Bed, Partial Ocean View

Room, 1 King Bed, Partial Ocean View

Room, 1 King Bed, Partial Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Resort View

Room, 2 Queen Beds, Resort View

Room, 2 Queen Beds, Resort View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Resort View (Mobility Accessible, Roll-in Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Resort View (Mobility Accessible, Roll-in Shower)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Resort View (Mobility Accessible, Roll-in Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Resort View (Mobility Accessible, Roll-in Shower)

  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Balcony (Mobility Accessible, Roll-In Shower)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed with Sofa bed, Balcony (Mobility Accessible, Roll-In Shower)

  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Resort View (Hearing Accessible)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Resort View (Hearing Accessible)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Pool View

  • Sleeps 4
  • 2 Queen Beds

Fireside Two Queen Room with Garden view

  • Sleeps 4

Ocean View 1 Bedroom Suite,1 King Bed,Sofa Bed,Balcony

  • Sleeps 5

King Room with Balcony and Partial Ocean View

  • Sleeps 3

1 Bedroom Suite, 1 King, Sofa bed, Partial ocean view

  • Sleeps 5

King Room with Partial Ocean View and Fireplace

  • Sleeps 3

View all photos for Fireside, 1 Bedroom Deluxe Suite, 1 King, Partial Ocean View

Separate bathtub and shower, designer toiletries, hair dryer, bathrobes

Fireside, 1 Bedroom Deluxe Suite, 1 King, Partial Ocean View

  • Sleeps 3

King Room With Resort View

  • Sleeps 3

Suite, 1 King Bed With Sofa Bed, Balcony (Mobility Accessible, Roll-in Shower)

  • Sleeps 5

King Room With Resort View And Roll-in Shower-Mobility Accessible

  • Sleeps 3

Partial Ocean, Guest Room, 2 Queen, Balcony

  • Sleeps 4

Deluxe Guest Room, 1 King, Resort View, Balcony

  • Sleeps 3

King Room With Limited View

  • Sleeps 4

Club Suite, 1 Double Bed

  • Sleeps 5

King Suite With Sofa Bed And Balcony

  • Sleeps 5

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About the area

Goleta

When you stay at The Ritz-Carlton Bacara, Santa Barbara in Goleta, you'll be next to a golf course, within a 5-minute drive of Sandpiper Golf Club and Goleta Butterfly Grove. .This beach hotel is 2.6 mi (4.1 km) from University of California, Santa Barbara and 3.7 mi (5.9 km) from Glen Annie Golf Club.

What's nearby

  • Haskell's Beach - 5 min walk - 0.5 km
  • Sandpiper Golf Club - 17 min walk - 1.4 km
  • Goleta Butterfly Grove - 2 min drive - 2.6 km
  • University of California, Santa Barbara - 4 min drive - 4.8 km
  • Santa Barbara Zoo - 19 min drive - 28.9 km

Getting around

  • Goleta Station - 12 min drive
  • Santa Barbara Municipal Airport (SBA) - 10 min drive

Restaurants

  • ‪Finney's Crafthouse - ‬6 min drive
  • ‪Timbers Roadhouse - ‬4 min drive
  • ‪Starbucks - ‬6 min drive
  • ‪Chili's Grill & Bar - ‬6 min drive
  • ‪Girsh Park - ‬6 min drive

About this property

The Ritz-Carlton Bacara, Santa Barbara

Luxury hotel on the beach, with 3 outdoor pools
The Ritz-Carlton Bacara, Santa Barbara offers 358 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. 48-inch LED televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, 4 outdoor tennis courts, and complimentary bicycles are featured at the hotel. 3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 35 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 358 individually decorated guestrooms, featuring refrigerators and LED televisions. Your pillowtop bed comes with down comforters and Frette Italian sheets. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Californian cuisine at ‘O’ Bar & Terrace, one of the hotel's 5 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7 AM to 11:00 AM for a fee.
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Planning an event in Goleta? This hotel has 84821 square feet (7880 square meters) of space consisting of conference space and meeting rooms.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
‘O’ Bar & Terrace - This fine-dining restaurant specializes in Californian cuisine. Guests can enjoy drinks at the bar.
Marisella - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner and light fare. Open daily.
Lulio - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Open daily.
Sun Bar - Onsite bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 75 per night)

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 11:00 AM for a fee: USD 50 for adults and USD 25 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • ‘O’ Bar & Terrace
  • Lulio
  • Marisella
  • Sun Bar

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 4 outdoor tennis courts
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 84,821 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 35 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Lift (198 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible spa

More

  • 22 buildings
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2000
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 48-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 250 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 0.3 percent tourism fee will be charged
  • Resort fee: USD 67.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 50 for adults and USD 25 for children
  • Valet parking fee: USD 75 per night
  • Pet fee: USD 250 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Bacara
Bacara Goleta
Bacara Resort
Bacara Resort Goleta
Bacara Hotel Santa Barbara
Bacara Santa Barbara
Santa Barbara Bacara Resort
Bacara Spa Resort Santa Barbara
Bacara Resort Santa Barbara Ca
Ritz-Carlton Bacara Santa Barbara Hotel Goleta
Ritz-Carlton Bacara Santa Barbara Hotel
Ritz-Carlton Bacara Santa Barbara Goleta
The Ritz Carlton Bacara Santa Barbara
The Ritz-Carlton Bacara, Santa Barbara Hotel

The Ritz-Carlton Bacara, Santa Barbara Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 625 out of 1002 reviews
Rating 8 - Good. 174 out of 1002 reviews
Rating 6 - Okay. 107 out of 1002 reviews
Rating 4 - Poor. 55 out of 1002 reviews
Rating 2 - Terrible. 41 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Stayed 2 nights in Sep 2025

10/10 Excellent

ANAIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Caroline

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Negative: The common tile, walkways and elevators in building very dirty and appear not mopped in ages. The room well appointed but extremely dark! The pool is in need of work. Umbrellas and lounge chairs stained. Pool decking dirty. One hot tub with only half jets working and dingy plaster and broken tiles. Despite the resort being so large not flexible at all in accommodating late check out. Positive: Our waiter at Marisella was phenomenal as were the whole staff. Billy and Zach at the valet station were terrific and so helpful and friendly.
Stayed 3 nights in Aug 2025

10/10 Excellent

Carolyn

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

2/10 Terrible

Yoonjin

Stayed 2 nights in Aug 2025

4/10 Poor

Christophe

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was superb!
Stayed 4 nights in Aug 2025

10/10 Excellent

Aisling

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Tram

Stayed 6 nights in Jul 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful property! The 22% added fees were exorbitant!
Stayed 3 nights in Jul 2025

10/10 Excellent

Ronen

Travelled with family
We had a wonderful stay at this hotel! The food was absolutely delicious, every meal felt thoughtfully prepared and full of flavor. The design of the space and the overall ambiance were simply amazing—elegant, comfortable, and inviting. Every detail contributed to a relaxing and memorable experience. We truly enjoyed our time here and would love to come back. Highly recommended!
Stayed 2 nights in Aug 2025

10/10 Excellent

SANDRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property with amazing views of the coast! The staff was amazing! Would definitely recommend and stay here again!
Stayed 3 nights in Jul 2025

10/10 Excellent

Rooza

Liked: Cleanliness, staff & service, property conditions & facilities
We had an amazing stay at The Ritz-Carlton Bacara. The property is stunning—peaceful, safe, and beautifully maintained. Our room was spacious and super comfortable, with a great bed and luxurious linens. We especially loved how quiet the area was at night, which made it easy to relax and get good sleep. Parking was super easy, and the staff went out of their way to make us feel welcome. The food on-site was excellent, and we really appreciated the variety of dining options nearby too. The location feels secluded but still close to shopping and restaurants, which was perfect. All in all, it was a wonderful experience. We’d definitely come back!
Stayed 4 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classy and affordable well kept and grest staff

Stayed 3 nights in Jul 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent, period!
Stayed 3 nights in Jul 2025

10/10 Excellent

Javan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property the staff was super nice and the views were in incredible
Stayed 3 nights in Jul 2025

8/10 Good

phillip

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Big turn over with staff, lacking in training. Poise and manners and basic customer care that a Ritz property usually demands. Lack of pride that they get to work for this incredible company. No toiletries (cotton balls, qtips, shoe buffers, inconsistent turn down service, no mini bar…. A lot of things you expect from a Ritz Carlton. It seems to be finding a hard time meeting the potential the brand operates at. 5 Star property with 3 star service. Worth going, but don’t expect to be over the top WOW’d especially if you are used to 5 star resorts. No one really goes above and beyond, it was our 15 year anniversary and there was no atta room to that detail. I hate to complain, and there is just a level you expect at $1000/night.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

HOSS

Travelled with family
Liked: Amenities
All was pleasant
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
Not a 5 star, 4.5 star. Don't need to go again. Not same ritz standard as others
Stayed 3 nights in Jul 2025