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Quality Inn & Suites Capitola By the Sea

2.5 star property

Photo gallery for Quality Inn & Suites Capitola By the Sea

Exterior
Exterior
Seasonal outdoor pool
Desk, iron/ironing board, free cots/infant beds, free WiFi
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Air conditioning
  • Free WiFi
  • Parking included
  • Business services

Explore the area

Map
720 Hill Street, Capitola, CA, 95010
  • Capitola Beach
    ‪16 min walk‬
  • Capitola Wharf
    ‪16 min walk‬
  • Santa Cruz Beach Boardwalk
    ‪8 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪49 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Desk, iron/ironing board, free cots/infant beds, free WiFi

Room, 1 King Bed, Accessible, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Best Western Plus Capitola By-the-sea Inn & Suites

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
4.6 out of 5, Wonderful, (1003)
The price is AU$360
for 1 room
includes taxes & fees
1 July - 2 July
Best Western Plus Capitola By-the-sea Inn & Suites

About the area

Capitola

When you stay at Quality Inn & Suites Capitola By the Sea in Capitola, you'll be by the sea, within a 10-minute drive of Santa Cruz Beach Boardwalk and Capitola Beach. .This hotel is 6.4 mi (10.3 km) from Monterey Bay and 5.7 mi (9.1 km) from Mystery Spot.

What's nearby

  • Capitola Beach - 16 min walk - 1.4 km
  • Capitola Wharf - 16 min walk - 1.4 km
  • Hooper Beach - 16 min walk - 1.4 km
  • Santa Cruz Beach Boardwalk - 8 min drive - 9.7 km
  • Mystery Spot - 11 min drive - 11.9 km

Getting around

  • Norman Y. Mineta San Jose Intl. Airport (SJC) - 44 min drive

Restaurants

  • ‪Pizza My Heart - ‬20 min walk
  • ‪Taco Bell - ‬2 min drive
  • ‪Gayle's Bakery & Rosticceria - ‬7 min walk
  • ‪Tortilla Flats - ‬12 min walk
  • ‪Shadowbrook - ‬13 min walk

About this property

Quality Inn & Suites Capitola By the Sea

Hotel with free parking, near Capitola Beach
Quality Inn & Suites Capitola By the Sea offers 55 accommodations with complimentary newspapers and coffee/tea makers. Rooms open to balconies. 32-inch LED televisions come with satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided once per stay.

Recreational amenities at the hotel include a seasonal outdoor pool.
Make yourself at home in one of the 55 guestrooms featuring refrigerators and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless internet access and a vending machine.
Featured amenities include a business center, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Things to do

  • Seasonal outdoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Vending machine

Guest services

  • Housekeeping (once per stay)

Business services

  • Business centre
  • Computer station

Accessibility

  • No lift

More

  • 2 floors
  • 4 buildings
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

This property does not have elevators
The seasonal pool will be open from May to October

Property is also known as

Quality Capitola
Quality Inn Capitola
Quality Inn Capitola Sea
Quality Capitola Sea
Quality Inn & Suites Capitola By the Sea Hotel
Quality Inn & Suites Capitola By the Sea Capitola
Quality Inn & Suites Capitola By the Sea Hotel Capitola

Quality Inn & Suites Capitola By the Sea Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 540 out of 1000 reviews
Rating 8 - Good. 304 out of 1000 reviews
Rating 6 - Okay. 92 out of 1000 reviews
Rating 4 - Poor. 39 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
room was spacious, bed was large and comfortable with quality sheets. the room was very quiet, practically no outside noise for my 5 days stay. hotel looked fairly new, or recently updated. wifi was mostly working, with one outage for a few hours. staff are friendly and helpful. included breakfast is pretty basic, i usually skipped it and went to the peets across the road. good stay, i'd recommend.
Stayed 4 nights in Mar 2025

10/10 Excellent

Silent

Stayed 3 nights in Mar 2025

4/10 Poor

Jeff

Disliked: Cleanliness, property conditions & facilities

Could use a make over.

Upon arrival the parking lot was completely empty and appeared very outdated/weathered. We were wondering if we were arriving at an abandoned location. Upon check-in the clerk was just business, no warmth at all. The reservation was for two people but as I was leaving the lobby I noticed she'd only given me one key. I returned to the desk and asked for a second. She immediately reached down and handed me a second (was it already programmed for our room?). Upon arrival at the room, only the first key I'd received worked. Back to the desk. The room had an odor. The sliding door (ground floor with patio) was unlocked, which we didn't notice until the next day. The room was just mediocre, outdated, the lighting was poor. The TV was decent with streaming options but while watching movies on Netflicks it would have to stop to buffer about every 10-12 minutes sometimes much shorter. The WiFi was weak so I figure they have a subpar network causing both issues. The microwave was missing its front feet so was at an angle about 1" higher in the rear. The linens and towels were clean. The shower had instant hot water with good pressure. On that topic whenever another room used the toilet or shower the sound of water resonated. This hotel is in a good location and has a nice layout, but is in need of a good refresh.
Stayed 2 nights in Mar 2025

10/10 Excellent

steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Lana, Menifee

Stayed 5 nights in Mar 2025

10/10 Excellent

Robert or Marcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Jo Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable, would stay again.

The room was vey clean and the bed was also very comfortable. Staff was friendly and helpful when asked. The only reason I didn't give the hotel room 5 starts was for two reasons and the cleaning staff may have already put in work orders. I was not able to slide the front mirrored closet door it was stuck, the back one worked fine so still a functioning closet. The toilet paper holder is the type that holds two rolls one on each side. The issue was that it was not secured properly to the wall so when in use the roll would fall off and hit the floor. I would still stay at this hotel again.
Stayed 1 night in Mar 2025

10/10 Excellent

Robert or Marcie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Augustina

Travelled with partner
Liked: Cleanliness
It was noisy all night. They kept slamming doors all night
Stayed 1 night in Feb 2025

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed multiple times and will again in a few months.
Stayed 3 nights in Feb 2025

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very affordable, central to our daily activities, safe parking areas and rooms and grounds were clean.
Stayed 1 night in Feb 2025

6/10 Okay

JUDITH, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was quiet and peaceful was able to sleep very well
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The location is great--walking distance to shops and restaurants, close to beaches on Highway 1.
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Stayed 1 night in Feb 2025

10/10 Excellent

Rick Armstrong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious
Stayed 1 night in Feb 2025

8/10 Good

Jill

Stayed 2 nights in Feb 2025

2/10 Terrible

H Eduardo

Travelled with family
Disliked: Staff & service
Staff seems don’t know how to manage changes to reservations. I booked three rooms and stated that each room occupants were to pay their stay with their credit cards. Before we arrived they charged me for the three rooms. When we got there and requested to change the cards they said that they would do it at check out. On check out day they charged the other people for their rooms but stated that the credit to my credit card would take a couple of days. Now three days later I don’t see a credit on my card and I can not communicate with anyone I keep getting disconnected when I chose to talk to a live person.
Stayed 1 night in Feb 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Just an overall good place to stay. Clean and affordable. I stay in Santa Cruz all the time, but I will be staying here again..soon.
Stayed 1 night in Feb 2025

10/10 Excellent

ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Ernie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

2/10 Terrible

Heather

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very unfriendly. I had multiple billing issues as well. When I contacted them about receiving a refund for the extra charges the lady at the desk seemed like she had better things to do. Overall, the condition of the hotel was quite poor, our bathroom door did not close all the way, the door to our room barely closed fully, among other things.
Stayed 1 night in Feb 2025

8/10 Good

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for a one night stay. Good value.
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025