6/10 Okay
Lisa
22 Sept 2025
Liked: Cleanliness
I arrived on 9/18 Thursday evening. In checked in with polite front desk staff (blond lady). I was placed in a room on second floor 1206 as soon as I walked in room it smelled of sewage. Normally I would think it was the bay. But standing outside near bay it didn’t smell that way. So I went back to front desk 3 times with the escort of security who also confirmed with staff that it indeed smelled of sewage. 4 different rooms (st floor then second floor) all smelling of sewage. No windows were open. Finally the gentlemen’s who I believe was Asian placed me in a room far left room 1201 or 1202 I believe it was. I originally paid for. A Bay view room which was a higher charge I paid. I explained to put in such a room with no view would be a downgrade. He seemed frustrated. I asked to be put in 2000 bldg but he said no. I said could we upgrade to suite and I’d pay difference- he said no. So finally he put me in room 1203 - no sewage smell but no view that I originally paid for. The next day the manager left a vm on my phone after midnight which I found odd. I didn’t hear it til next day. Eventually they took parking fees off and resort fees to get it all sorted. The property is older so it may have problems. The hard workers who man the property are nice people who should be rewarded to patch the place in place and keep it up and running. All in all it’s a bit pricey for what you get but the location is unmatched near sea world and the beach. It was not quiet walls are thin.
Lisa
Stayed 3 nights in Sep 2025
