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Quest Grand Hotel Melbourne

Hotel Class
4.5 out of 5

Information

Reviews

4.4 / 5Excellent
1,853 reviews

Amenities

  • Pool
  • Free WiFi
  • Air Conditioning
  • Spa

Map

What's nearby

  • Popular Location
    SEA LIFE Melbourne
    4 min walk
  • Popular Location
    Melbourne Convention and Exhibition Centre
    5 min walk
  • Popular Location
    Crown Casino and Entertainment Complex
    6 min walk
  • Airport
    Melbourne, VIC (MEL-Tullamarine)
    19 min drive

Choose dates to view prices

Book online or call:

1800 781 504
  • Standard Studio Apartment

    Room Amenities

    • Sleeps 2
    More details
  • Executive Studio Apartment

    Room Amenities

    • Sleeps 2
    More details
  • Standard One Bedroom Apartment

    Room Amenities

    • Sleeps 2
    More details
  • Executive One Bedroom Apartment

    Room Amenities

    • Sleeps 2
    More details
  • Executive Two Bedroom Apartment

    Room Amenities

    • Sleeps 5
    More details
  • Standard Two Bedroom Apartment

    Room Amenities

    • Sleeps 4
    More details

About this area

Docklands

In the city center and near a metro station, Quest Grand Hotel Melbourne is in an area with good shopping. The area's natural beauty can be seen at Royal Botanic Gardens and Carlton Gardens, while SEA LIFE Melbourne and Melbourne Zoo are popular area attractions. Looking to enjoy an event or a game? See what's going on at Marvel Stadium, or consider Flinders Lane for a night out. Our guests appreciate the hotel's quiet location.

What's nearby

  • Popular Location
    SEA LIFE Melbourne - 4 min walk
  • Popular Location
    Melbourne Convention and Exhibition Centre - 5 min walk
  • Popular Location
    Crown Casino and Entertainment Complex - 6 min walk
  • Popular Location
    Marvel Stadium - 15 min walk
  • Popular Location
    Eureka Tower - 15 min walk

Getting around

  • Southern Cross Station - 6 min walk
  • Flagstaff Station - 17 min walk
  • Melbourne, VIC (MEL-Tullamarine) - 19 min drive

Restaurants

  • RAB Bar & Restaurant – Alfresco dining restaurant with a bar offering international cuisine. Serves breakfast and dinner daily, happy hour available.

About this property

Quest Grand Hotel Melbourne

Luxury Docklands hotel in Melbourne Central Business District, walk to SEA LIFE Melbourne
This smoke-free hotel features a restaurant, an indoor pool, and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a spa tub, and a sauna are onsite. All 94 rooms feature kitchens with refrigerators, ovens, stovetops, and microwaves. Free WiFi and pillowtop beds are standard, as are LCD TVs with cable channels.
Quest Grand Hotel Melbourne offers 94 air-conditioned accommodations with DVD players and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Accommodations at this 4.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, bathrobes, designer toiletries, and complimentary toiletries.
Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Awards and affiliations

  • The property is a member of Historic Hotels of the World.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 25 December to 26 December:
  • Dining venue

Policies

Check-in

Check-in time starts at 2 PM
Express check-in
Minimum check-in age - 18

Special check-in instructions

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Check-out

Check-out before 11 AM
Express check-out

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

Payment types

Diners Club
Mastercard
American Express
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 per person (approximately)
  • Airport shuttle fee: AUD 36.00 per person (roundtrip)
  • Airport shuttle fee per child: AUD 18.00 (roundtrip), (from 4 to 16 years old)
  • Valet parking fee: AUD 35 per night (in/out privileges)
  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Noise-free guestrooms cannot be guaranteed.

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Property is also known as

  • Grand Hotel Melbourne MGallery Sofitel
  • Grand Hotel MGallery Collection
  • Grand Melbourne MGallery Collection
  • Grand MGallery Collection
  • Grand Hotel MGallery Sofitel
  • Grand Melbourne MGallery Sofitel
  • Grand MGallery Sofitel
  • Quest Grand Hotel
  • Quest Grand Melbourne
  • Quest Grand
  • Grand Hotel Melbourne MGallery Collection
  • Grand Hotel Melbourne MGallery by Sofitel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking: AUD 35 per night
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 10-30 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Indoor pool
  • Sauna
  • Spa tub

Family friendly

  • Dry cleaning service
  • DVD player
  • Free cribs/infant beds
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 1 meeting room
  • Conference space (581 square feet)

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating
  • Pillow-top mattress
  • Portable fan
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shower

Entertainment

  • 42-inch LCD TV
  • Cable channels
  • DVD player
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Electric kettle
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Refrigerator
  • Stovetop

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Turndown service

Nearby activities

Activities

  • Bicycle rentals

Where to eat

  • RAB Bar & Restaurant – Alfresco dining restaurant with a bar offering international cuisine. Serves breakfast and dinner daily, happy hour available.
4.4

Excellent

5 - Excellent
975
4 - Good
662
3 - Okay
164
2 - Mediocre
41
1 - Poor
11
4.3
Cleanliness
4.4
Service and Staff
4.1
Amenities
4.1
Property condition

3/5

  • Liked: Staff & service
  • Disliked: Property conditions & facilities

Great location, love the huge hallways but the old girl is very tired. Really needs an update. Same faded carpet as years ago, not much has changed. The bins had not been emptied from previous guests.

Stayed 1 night in Nov. 2019

3/5

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Aug. 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Aug. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, room comfort
  • Disliked: Property conditions & facilities

great room, great service clean and tidy the only thing to let the room down was the mould in the shower needs to be taken care of. perhaps time to do some professional tiling repairs

Stayed 2 nights in Aug. 2019

4/5 Good

  • Liked: Cleanliness, staff & service, property conditions & facilities

GREAT LOCATION, ROOMS BIG AND CLEAN BUT GETTING A BIT OLD NOW. NEEDS BETER RECEPTION AND "LIFTS"

Stayed 1 night in Aug. 2019

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