6/10 Okay
Emily
Travelled with group
6 Feb 2025
Disliked: Amenities
We were overall pretty pleased with our room and really enjoyed this property's location. But it was a comedy of errors during our four-day stay. Our room keys kept malfunctioning and we had to go to the office daily to have them reactivated, which was highly inconvenient. Our room was never cleaned despite asking for housekeeping twice. We actually borrowed the vacuum to take care of it ourselves. We were given a handicapped room without any explanation or need, which meant the showerhead had to be held while showering. The room was freezing when we checked in (54 degrees) and cold air was pouring in through the base of the doors to the pool all weekend. Lastly, the fridge in our room froze all of our drinks and ruined some leftovers despite being at the lowest setting. And while it didn't affect our stay, the lobby and some areas around the property are strewn with boxes and half-finished projects. It felt like the whole thing was under construction or something and unprofessional. I don't think we'd return.
Emily
Stayed 4 nights in Jan 2025