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The staff at this hotel is top notch. The grounds are well maintained and the rooms are immaculate. There is housekeeping offered twice a day, morning and evening. The turn down service at the end of the night was wonderful to come back to after dinner. Special mention to Nicholas @ Oregano and Vladimir @ The Grill went above and beyond in providing a great experience. This was our second time at this hotel and the experience and food never disappoint.

The entire staff are top-notch! Excellent customer service and so friendly! Alvaro was an amazing butler, making sure we had everything we needed, organizing a special birthday surprise and looking after us all week! I love the amenities and special touches at Majestic! A great value for a spectacular resort!

We had a one bedroom in the club area. It had a wonderful view of the ocean. Our Butler, Santiago took amazing care of us again. This was our 6th stay at the Majestic resort. Santiago has always been our Butler, by request, when enjoying our stay at the Elegance

Very nice resort, good food, clean

Really nice resort. We stayed in a pool view swim out room. The property and room were very clean. The staff were helpful and friendly. Food was very good - even the buffets had good fresh options available. The drinks were good overall and not watered down. Coffee was excellent, one of the highlights. This side of the Serenade resort is pretty new. We stayed 2 nights on the family side due to a change in travel plans, and there really is no comparison between the two. Everything about the adults only side is much better, including the food. Housekeeping was daily and they did a fantastic job. Get your restaurant reservations early, they fill up fast. Be aware they do sell timeshares so this is a sales pitch you might get. One other small note and suggestion for the property management - we were on the ground floor and anytime our upstairs neighbors slid a chair across the floor it was really loud. So loud I kindly informed them to avoid this late at night. Felt pads at the bottom of the chair feet could solve this. These are concrete buildings and so the floors aren’t soft. Overall great stay and highly recommend.

Our stay was absolutely wonderful. Room was clean and fridge always stocked. The staff was so nice and kind and polite. The only thing I was suggest is to provide a little more american food at the buffets. Otherwise highly recommend!