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Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

5.0 star property

Photo gallery for Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Mini-golf
Creator video
Outdoor wedding area
Casino
Free daily buffet breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Bar

Explore the area

View map
Boulevard Turístico Del Este Km 28, #74, Macao, Punta Cana, La Altagracia, 23000
  • Place, Cana Bay Golf Club
    ‪12 min walk‬
  • Place, Arena Gorda Beach
    ‪13 min drive‬
  • Place, Iberostar Golf Course
    ‪14 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪34 min drive‬

Room options

View all photos for Quadruple Suite Standard with Garden View

Spa

Quadruple Suite Standard with Garden View

  • 72 sq m
  • Sleeps 4

View all photos for Suite Standard with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Standard with Garden View

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • Sleeps 4

View all photos for Double Suite Standard with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Standard with Garden View

  • 72 sq m
  • Sleeps 4

View all photos for Suite Superior with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Superior with Garden View

  • 72 sq m
  • Sleeps 4

View all photos for Double Suite Superior with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Superior with Garden View

  • 72 sq m
  • Sleeps 4

View all photos for Suite Junior with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Junior with Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 75 sq m
  • Sleeps 4

View all photos for Double Suite Junior with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Junior with Garden View

  • 75 sq m
  • Sleeps 4

View all photos for Suite Deluxe with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Deluxe with Garden View

  • 72 sq m
  • Sleeps 4

View all photos for Double Suite Deluxe with Garden View

Minibar, in-room safe, individually decorated, desk

Double Suite Deluxe with Garden View

  • 72 sq m
  • Sleeps 4

View all photos for Family Room -6 guests- Deluxe with Garden View

Minibar, in-room safe, individually decorated, desk

Family Room -6 guests- Deluxe with Garden View

  • 159 sq m
  • Sleeps 6

View all photos for Caribbean Suite King Bed & Sofa bed

Minibar, in-room safe, individually decorated, desk

Caribbean Suite King Bed & Sofa bed

9.0 out of 10
Wonderful
(47 reviews)
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Suite Double Beds & Sofa Bed

TV

Caribbean Suite Double Beds & Sofa Bed

8.8 out of 10
Excellent
(32 reviews)
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Pure Wellness Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Pure Wellness Caribbean Suite King Bed & Sofa Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Multiple Beds (Pure Wellness Caribbean)

Minibar, in-room safe, individually decorated, desk

Suite, Multiple Beds (Pure Wellness Caribbean)

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Islander Junior Suite King Bed & Sofa bed

Separate bathtub and shower, designer toiletries, hair dryer, bathrobes

Islander Junior Suite King Bed & Sofa bed

9.4 out of 10
Exceptional
(27 reviews)
  • 76 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Islander Junior Suite Two King Beds & Sofa Bed

Islander Junior Suite Two King Beds & Sofa Bed | In-room dining

Islander Junior Suite Two King Beds & Sofa Bed

8.6 out of 10
Excellent
(11 reviews)
  • 76 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Caribbean Sand Suite King Bed & Sofa Bed

Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Caribbean Sand Suite King Bed & Sofa Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 73 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Caribbean Sand Suite Double beds & Sofa Bed

Caribbean Sand Suite Double beds & Sofa Bed | In-room dining

Caribbean Sand Suite Double beds & Sofa Bed

7.6 out of 10
Good
(11 reviews)
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Caribbean Diamond King Bed & Sofa Bed

Garden view

Caribbean Diamond King Bed & Sofa Bed

10.0 out of 10
Exceptional
(5 reviews)
  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Caribbean Diamond Double beds & Sofa Bed

Caribbean Diamond Double beds & Sofa Bed | In-room dining

Caribbean Diamond Double beds & Sofa Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 73 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed | In-room dining

Rock Royalty Caribbean Sand Suite King Bed & Sofa Bed

8.6 out of 10
Excellent
(4 reviews)
  • 73 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

TV

Rock Family Suite (One Bedroom) King bed & Two Sofa Beds

9.0 out of 10
Wonderful
(10 reviews)
  • 159 sq m
  • Sleeps 6
  • 2 Double Sofa Beds and 1 King Bed

View all photos for Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

TV

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

8.0 out of 10
Very good
(1 review)
  • 159 sq m
  • Sleeps 4
  • 1 King Bed and 2 Double Sofa Beds

View all photos for Suite Economy with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Economy with Garden View

  • 72 sq m
  • Sleeps 4

View all photos for Suite Luxury with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Luxury with Garden View

  • 72 sq m
  • Sleeps 3

View all photos for Accesible Caribbean Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Accesible Caribbean Suite King Bed & Sofa Bed

  • 73 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed

Deluxe Suite Double Beds & Sofa Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 73 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite King Bed & Sofa Bed

Minibar, in-room safe, individually decorated, desk

Deluxe Suite King Bed & Sofa Bed

9.2 out of 10
Wonderful
(7 reviews)
  • 73 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Economy with internal view

Minibar, in-room safe, individually decorated, desk

Suite Economy with internal view

  • 72 sq m
  • Sleeps 4

View all photos for Double Suite Economy with internal view

Minibar, in-room safe, individually decorated, desk

Double Suite Economy with internal view

  • 72 sq m
  • Sleeps 4

View all photos for Family Room -6 guests- Deluxe with View

Minibar, in-room safe, individually decorated, desk

Family Room -6 guests- Deluxe with View

  • 159 sq m
  • Sleeps 6

View all photos for Suite Standard with Garden View

Minibar, in-room safe, individually decorated, desk

Suite Standard with Garden View

  • 72 sq m
  • Sleeps 2

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About the area

Punta Cana

With a stay at Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort in Punta Cana (Bávaro), you'll be within a 15-minute drive of Cana Bay Golf Club and Cocotal Golf and Country Club. .This all-inclusive resort is 5.8 mi (9.4 km) from Macao Beach and 3.5 mi (5.7 km) from Arena Gorda Beach.
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Cana Bay Golf Club - 12 min walk - 1.0 km
  • Punta Blanca Golf Course - 12 min drive - 3.4 km
  • Arena Gorda Beach - 13 min drive - 2.4 km
  • Iberostar Golf Course - 14 min drive - 7.5 km
  • Macao Beach - 19 min drive - 12.3 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive

Restaurants

  • ‪La Altagracia - ‬14 min drive
  • ‪Quisqueya - ‬14 min drive
  • ‪Sports Bar - ‬13 min drive
  • ‪Marketplace Buffet - ‬1 min walk
  • ‪Ipanema Restaurant - ‬3 min drive

About this property

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort

Luxury resort on the beach, with 13 outdoor pools
Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort offers 1775 air-conditioned accommodations, which are accessible via exterior corridors and feature outdoor private hot tubs and minibars. Rooms open to furnished balconies. Each accommodation is individually decorated. Televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 13 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, a health club, a hot tub, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Treat yourself to a stay in one of the 1775 individually decorated guestrooms, featuring outdoor private hot tubs. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. This resort also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Grab a bite at Toro, one of the resort's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 20 bars/lounges, or 4 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Punta Cana? This resort has 65000 square feet (6039 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
Toro - Onsite theme restaurant.
Gallos - Onsite theme restaurant. Open daily.
Ciao - This theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Ipanema - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Open daily.
Isla - This theme restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Bicycling
Fitness facilities
Volleyball
Kids club

Lessons/classes/games

Aerobics
Pilates
Water fitness

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 20 bars/lounges
  • 3 swim-up bars
  • 4 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Gallos
  • Ipanema
  • Isla
  • Toro

Things to do

  • 13 outdoor pools
  • 18-hole golf course
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf
  • Health club
  • Hot tub
  • Lazy river
  • Nightclub
  • Pilates classes
  • Playground
  • Scuba diving
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 13 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (65,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 16 buildings
  • 4 floors
  • Ballroom
  • Built in 2009
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per pet, per stay
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

All Inclusive Hard Rock Punta Cana
All Inclusive Punta Cana Hard Rock
Hard Rock All Inclusive Punta Cana
Hard Rock Hotel & Casino All Inclusive
Hard Rock Hotel & Casino Punta Cana All Inclusive
Hard Rock Punta Cana
Punta Cana All Inclusive Hard Rock
Punta Cana Hard Rock All Inclusive
Hard Rock Hotel And Casino Punta Cana
Hard Rock Punta Cana All Inclusive
Hard Rock Hotel Casino Punta Cana All Inclusive
Hard Rock Punta Cana Inclusiv

Hard Rock Hotel & Casino Punta Cana an All-Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1121 out of 2157 reviews
Rating 8 - Good. 398 out of 2157 reviews
Rating 6 - Okay. 288 out of 2157 reviews
Rating 4 - Poor. 137 out of 2157 reviews
Rating 2 - Terrible. 213 out of 2157 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and pools
Stayed 6 nights in Jul 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Glorimar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good entertainment. Service could be better.
Stayed 3 nights in Jul 2025

6/10 Okay

Takara K

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful but huge. The wait time for the trolleys is longer at times. The kid pools/waterpark close at 6p. We arrived on Tue and could only get dinner reservation for Zen for Weds. Never got to eat at Toro. TeKe TeKe was awesome. Staff was friendly and helpful. Spa is beautiful and massages were amazing. We left on Friday and property got packed. They ran out of clean pool towels everyday. The casino and club were fun. We have seen better shows. They were just ok. Bugs tore us up. Overall, kids had a great time, it was their 1st all-inclusive experience.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jaime

Stayed 3 nights in Jul 2025

6/10 Okay

Denise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
No upgrade
Stayed 7 nights in Jun 2025

2/10 Terrible

ALP, Sandy Springs

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Mean and rude staff, nobody knows what they are doing, shuttles are coming packed, no place to sit next to the pools, beach is not good. Everything is far and out of reach, they are trying to sell you plans, packages, trying to rip you off. Food is not good, servers at the restaurants are terrible, everything is a TIP based. They do not serve you well, I don't know what else to say but please STAY AWAY from this hotel. Me and my family of 5 had a WASTE trip.
Stayed 5 nights in Jul 2025

2/10 Terrible

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Paula Ann

Travelled with partner
Great place with wonderful grounds and amenities The staff we friendly and helpful on every level Would definitely recommend
Stayed 6 nights in Jul 2025

6/10 Okay

Sandra

Travelled with family and small children
Liked: Cleanliness
Family vacation and everything was great except the fact that they also want you to do a timeshare. Beware they are so nice at the beginning and when you tell them you’re not interested they are so rude to you and your family! Hard to make reservations to the restaurant if you’re not a member. The service staff is wonderful! Thank you DR
Stayed 4 nights in Jul 2025

10/10 Excellent

Javier

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful vacation
Stayed 7 nights in Jul 2025

6/10 Okay

Ashley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and has a lot of glamour rooms are wonderful and spa was amazing. Traveling here at their peak season not a great idea due to shuttle service being limited around the resort and overcrowded. Restaurants can’t accommodate you because they are booked up, places running out of certain foods. Food was just ok and entertainment was not great. Waterpark was really great kids had wonderful time but other than that most other kid activities you had to pay they are not expensive though.
Stayed 3 nights in Jul 2025

10/10 Excellent

Satoriea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing! Very accommodating! They made my family of 16 stay so easy. My son got to celebrate his 7th birthday and the staff had a cake waiting in our room.
Stayed 4 nights in Jul 2025

10/10 Excellent

yofred antonio

Stayed 4 nights in Jul 2025

4/10 Poor

Onelio

Stayed 7 nights in Jul 2025

10/10 Excellent

Amaan, Brampton

Stayed 4 nights in Jul 2025

6/10 Okay

Cesar

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

Yesliane

Stayed 3 nights in Jul 2025

4/10 Poor

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service
The resort is massive, but thankfully the trolleys run regularly, making it easier to get around. The staff were consistently friendly and helpful, and the spa experience was a definite highlight—calm, clean, and professional. That said, there were several disappointments that took away from the overall experience: • Tour booking confusion: If you book an excursion through the concierge, be prepared for confusion. On the day of our tour, our guide wasn’t allowed onto the property, and we had to take a taxi to the front gate just to meet them. For a resort of this size and reputation, this felt disorganized and unnecessary. • Restaurant reservations: On-site restaurants require reservations at least two weeks in advance, but no one tells you that at check-in. Without early planning, your dining options are limited. • Food quality: The food overall was just okay—not what I expected from a Hard Rock-branded resort. • Beach conditions: The beach was covered in seaweed, and they don’t clean it daily, which makes swimming and lounging much less enjoyable. • Ongoing construction: A lot of areas were under construction, which was disruptive and not communicated beforehand. • Water park issues: The water park staff opened late more than once, and the lazy river had only about five usable floats—nowhere near enough for the number of guests. The mixology bartenders were the best part of our stay—creative drinks and a fun vibe. Bottom line: You can do better
Stayed 4 nights in Jul 2025

10/10 Excellent

John Michael Chavez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the best
Stayed 4 nights in Jul 2025

2/10 Terrible

Stephanie

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Jesus

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Jul 2025

10/10 Excellent

Juan, Aibonito

8/10 Good

Jasmine

Stayed 6 nights in Jun 2025