8/10 Good
Joanna
Travelled with family
6 Apr 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hard Rock Hotel in Punta Cana was really beautiful. Our kids loved the resort (4 & 8 yrs old), there was an awesome waterpark on the resort. There are a lot of great food options however we had a really poor experience with the mexican cuisine restaurant. It took almost 2 hours to seat us and almist and hour and a half to get our food. Our kids were felling asleep at the table. We ordered very simple dishes for the kids (a hot dog and fries and butter noodles) and we thought those would at least vome out first but no they came out with all the food. We ordered soup and short rib and it all came out cold. Our waiter didnt seem to care much and we told the manager and she also did very little about it vonsidering this was our last night at the resort. Nonetheless, we would stay here again we would just avoid this restaurant knowing the food and service there isn't the greatest. The hotel has 11 other restaurants to choose from so it's not an issue 🙂. The kids club is also really nice and both kids enjoyed it. The beach is beautiful. There are like 12 pools you can enjoy. A bus shuttle around the resort that runs frequently which is very helpful with the kids. We loved Isla and the Market for breakfast options. The sandwich shop by the casino is really great. The daily room cleaning was wonderful, the rooms were clean. The coffe is also great. Overall we were really pleased with our stay.
Joanna
Stayed 6 nights in Mar 2025
