I stayed at Lopesan Costa Bávaro Resort, Spa & Casino and honestly, I would not recommend it. The customer service was terrible from start to finish.
Check-in: We waited over 45 minutes just to check in and still didn’t get a room right away. Staff insisted on holding our luggage and made us wait until our entire party arrived so a bellboy could walk us to the rooms — completely unnecessary and a huge waste of time after traveling. The staff overall felt more focused on tips than providing actual service.
Rooms: The rooms were underwhelming for the price. No jacuzzi, cheap setup, and awkwardly designed bathrooms that aren’t fully sealed — uncomfortable when sharing with others. Most outlets in both the room and even the lobby were so loose they barely worked; I literally had to use a pillow to keep my charger in place. Definitely not “luxury.”
Restaurants: We had a party of 12, and of course with a large group, sometimes you’re a few minutes late. At several restaurants, we arrived just 10 minutes late to reservations. The restaurants were practically empty, yet staff still refused to seat us. Instead, they made us wait until they served other guests — even though the place stayed empty. It felt like they went out of their way to be unhelpful. The food and drinks themselves were mediocre at best, with service painfully slow.
Checkout: The final insult was at checkout. They required us to return beach towels in exchange for towel cards before we could leave